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Wendy's

3.7
(648 reviews)

Business Details

2201 S. Mason Rd., Katy, TX
77450, United States
(281) 492-7070

About

Fast Food RestaurantWendy's
At Wendy’s in Katy, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Katy, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2201 S. Mason Rd., Katy, TX
77450, United States

Hours

Reviews

3.7
648 reviews
5 stars
299
4 stars
134
3 stars
65
2 stars
48
1 star
102

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, undercooked, or incorrect items.

Cleanliness Concerns

Several customers noted unsanitary conditions in the restaurant, including dirty tables and the presence of pests.

Staffing Problems

The location appears to be understaffed, leading to delays and a lack of attention to customer needs.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and enjoyed their meals.
  • MM
    Maddie Marie
    Feb 14, 2026
    1.0
    I don’t know what’s happening here but the employees act like Sims whose owners have programmed them to act confused 24/7. Speakers broken for 3 years straight. They open and close late as they feel like it & will lie to you. They single handedly made me stop going to any Wendys ever bc it’s so bad here lol
  • MM
    Meme
    Feb 7, 2026
    5.0
    Clean and consistent
  • RG
    Robert Guzman
    Jan 2, 2026
    1.0
    This place is infamous for getting order wrong or just forgetting to put it in the bag. Check you bag before you leave. I forgot to do it today and they forgot one of my orders. SMFH.
  • RM
    Ramon Morales
    Dec 9, 2025
    1.0
    Should have read reviews before coming. Extremely dirty lobby was hard to eat with sticky tables and floors. Food was cold and I was only customer in restaurant. Then tried to short my refund I had to do the math for them, understaffed is one thing but when you’re walking up to the counter texting “how can I help you?” With no eye contact is wild.
  • RC
    Reina Castro
    Nov 23, 2025
    1.0
    There are rats in this place. I went through the drive-though and saw a rat run across the store. This store doesn’t do anything about them and they just let them roam around. Do not go to this place unless you want your food to be infested by rats.

Frequently Asked Questions About Wendy's

Is 2201 S. Mason Rd. Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-through at this Wendy's location?

The drive-through at Wendy's 2201 S. Mason Rd., Katy, TX is open daily from 9:00 AM to midnight.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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