At Wendy’s in Katy, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Katy, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Many customers reported rude and unhelpful staff, particularly at the drive-thru, leading to a negative experience.
Food Quality
Numerous reviews mentioned issues with food quality, including dry patties, incorrect orders, and concerns about food safety.
Cleanliness
Several customers noted unsanitary conditions, including employees handling food without gloves and a dirty dining area.
Order Accuracy
Frequent complaints about incorrect orders and missing items, with customers advised to double-check their orders before leaving.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and fresh food at certain times.
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Emily
6 days ago
1.0
A million people working, yet there’s zero sense of urgency. I simply asked for fresh food, and even after waiting, I still didn’t receive it. Is this one of the Wendy’s locations that’s closing?!
SE
Sterling Ehler
Feb 6, 2026
1.0
Wont answer the phone called many times to see if they had an item. Wendys sucks
CM
Carolina Nanette Minick
Jan 27, 2026
1.0
the person at the drive thru is extremely rude, they need to be trained better and/or off drive thru speaker, i kept saying sorry because she was very rude even though i shouldnt be apologizing for asking a question....
MF
Martha Freeman
Jan 8, 2026
5.0
The employees are so nice!
NN
Nicole
Jan 4, 2026
1.0
The lady at the box/window sounded like she hates her job. We waited 10 minutes for our food. The burger patties were super dry and the fries were old. Not sure what the wait was for. We both got really sick / nausea to our stomachs within and hour of eating this food. We threw away more than half the food.