At Wendy’s in Katy, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Katy, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Many customers reported poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
While some customers enjoyed the food, there were numerous complaints about incorrect orders, cold items, and food not meeting expectations.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty dining areas and unsanitary conditions.
Staffing Problems
Customers noted that the location often seemed understaffed, leading to closed dining areas and slow service.
FN
farshad nejad
Oct 22, 2025
5.0
I had a really good experience with this Wendys store
MG
Michael G
Oct 16, 2025
2.0
The service was terrible and the food was not Wendy's standards.
RL
Rafael Lopez
Oct 12, 2025
4.0
Wendy's is my guilty pleasure, and this place does what a Wendy's ought to do. My only gripes are 1) the location; los of construction happening here, so it can be a bit hard to get in or out. And 2) sometimes they close the dining room early (like at 8pm) when I'd rather not eat at home, so then the only choice is to use the drive through.
If I have to nitpick something else then I guess it's got a dying "Wendy's" sign where only the W and E are still lit, but inside it's always clean and well tended to, so it's no big deal. The staff is always attentive and kind too, so it's not like the atmosphere is bad, the construction outside is just a bit annoying.
JP
Jose Ponte
Sep 24, 2025
1.0
I just left that place. It is raining hard, and there is no roof or anything to protect customers from the rain when ordering at the drive-thru. If you close the window, you won't be able to hear anything. The lady on the speakers left me waiting there. When she finally spoke with me, she asked me again for another moment, so I left. What kind of customer service is this? Where is the common sense? Called to speak with someone at the store, and nobody answered the phone.
AR
ada rodriguez
Sep 12, 2025
1.0
Burnt my cinnabon bites, whatever they are called! And to a crisp!!! I noticed something was off when I tried to dig my fork into what I previously presumed to be pillowy soft doughy cinnamon goodness, and it was rock hard. I couldn’t even dent it, picked it up and saw it was charcoal black! never going again to this location.