Tropical Smoothie Cafe

Reviews

• JC

  Janice Chong

  Oct 15, 2025
  1.0
  Update: It’s insane that you would look up my work place. Fortunately, that isn’t where I work and you can even call and verify. But it’s good for your customers to see what length of psychotic behavior you all are showing us. I’m updating my review based on the response I received. My review is for this location. The owner is rude and very condescending. I didn’t expect him to take any accountability for his immature behavior — and he proved me right. Actions speak louder than words, and clearly, there are many unhappy customers who’ve had the same issue with one person — the owner. I had a very upsetting experience here. The owner was extremely rude and dismissive from the moment I arrived. I had clearly informed him that my child has a severe nut allergy, yet my order was still prepared incorrectly. When I brought it up, he responded by saying, “Well, why did you come to a place that has nuts?” — which was completely inappropriate and insensitive. His tone and attitude made me feel unwelcome and disrespected. No customer deserves to be spoken to this way, especially when raising a legitimate health concern. I hope management takes this feedback seriously and improves their approach toward customers and allergy safety. Please go anywhere else!
• SZ

  Siorelys Zavala

  Sep 26, 2025
  1.0
  I love Tropical Smoothie but here the service is terrible and what surprises me the most is that it is the owner! Super arrogant and not at all friendly! I don’t think it’s a good example for its employees He made the smoothie and I told him that I didn’t want orange juice and I put too much water I couldn’t even taste the taste of the fruits!
• TT

  Tia T

  Jul 24, 2025
  1.0
  Came here this past weekend and ordered the jerk chicken wrap with added bacon. The person whom I bought the wrap for, informed me that bacon was not added. I saw bacon written on the order, but for some reason it was not added. I also ordered the hummus veggie for myself and it did not taste too good, and I was not able to finish it. The girl taking my order also asked me about sides. I wanted to get the corn thinking it was an option with the meal and I asked for clarification and she said yes it was an option, but then I see I am being charged extra for the sides and I had to ask her to remove it. She should have mentioned it is extra for certain sides. This is not the normal location I go to and I most likely will not return. Please do better.
• KS

  Keion Snowden

  Jul 22, 2025
  1.0
  I love tropical smoothies but this is by far the worst location. Of course this is a franchise owner who is rude and racist. No one greets you when you walk in and the owner is flat out rude but expects someone to spend their money at this location. The owner did not have comprehension skills to process what I was saying . He said I am the owner sir that’s besides the point . If you complete a survey you can get a smoothie for $1.99 . I even provided the code from and receipt . I tried explaining this to him he didn’t understand instead he got rude saying he makes 1,000’s of smoothies per day and he never heard of that. He also said he can refuse my service. Sir I will never spend my money at a location where the owner is rude and have no management skills . Again please do not visit this location . It’s a location that’s by Katy freeway that’s actually worth going to and have a drive thru and I will continue to visit that location. Please look at this review and the previous reviews and do not waste your time or money visiting this location !!!!
• DD

  Daniel D

  Mar 16, 2025
  1.0
  Went in with my friend (he is Nigerian with an accent) and was treated poorly by an older gentleman taking our order. He had an attitude and mocked my friend’s accent while I was paying. After waiting for our food he said here loud with the same accent and had this smug face. Food is alright but horrible manager who is racist. Do not expect good customer service if you are a person of color.

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