Subway

3.7
217 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Katy Subway® Restaurant at 2001 Katy Mills Blvd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
2001 Katy Mills Blvd, Katy, TX
77494, United States

Hours

Reviews

3.7
217 reviews
5 stars
111
4 stars
29
3 stars
17
2 stars
12
1 star
48

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences varied widely, with some praising staff like Victor for their friendliness and efficiency, while others reported rude and unhelpful behavior from employees.

Language Barrier

Many customers expressed frustration over staff's limited English proficiency, making communication difficult and leading to negative experiences.

Cleanliness and Freshness

Several reviews highlighted the cleanliness of the restaurant and the freshness of the ingredients, particularly praising the quality of the food.

Operational Issues

Customers reported issues with service speed, staff availability, and incorrect orders, indicating a need for better management and training.
  • CA
    Cynthia A.
    Dec 4, 2025
    1.0
    What the heck happened to this place? I came in on a Wednesday at lunch time, the place was empty and the atmosphere was dim and depressing. The 2 servers that were "working" seem extra disorganized and spoke very little English. I waited quite a while for my order. The food items were very sad looking, wilted and soggy, the cold cuts tasted of cheap quality and not sure about the freshness. They were nice but the service as well as quality was below par. Sadly I will not be returning.
  • MS
    Matthew Selby
    Dec 2, 2025
    1.0
    Never coming here again. The lady had such an attitude and refused to even try to speak English. I asked for a "6 inch black forest ham sandwich" and her response was "¿Qué tipo de pan?". Then she smooshed my sandwich because she felt there was a need to tie the bag and then press the air out of it. What a disappointment, I only ate half the thing.
  • AA
    Amelia Avalos
    Nov 4, 2025
    5.0
    Nov 4 11am lady serving and creating sandwiches was extremely attentive and great customer service on top of working hard
  • MM
    Maurice Mccardell
    Oct 16, 2025
    1.0
    This subway just turned me away because they didnt have anything prepared she told me to come back at 9, even though theyre supposed to be open at 8, nothing posted outside, no note or anything just a locked door and nothing set up, Manager you need to step your game up
  • CM
    Christopher McCollumn
    Oct 8, 2025
    5.0
    Fast! Easy! Out the door! The lady was on point and taught me some Spanish! I need my lechuga!

Frequently Asked Questions About Subway

Where is the Subway restaurant located in Katy, TX?

Subway is located at 2001 Katy Mills Blvd, #P, Fort Bend, Katy, TX 77494.

What are the operating hours for Subway at 2001 Katy Mills Blvd?

This Subway restaurant is open every day from 8:00 AM to 9:00 PM.