Subway

3.0
161 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Katy Subway® Restaurant at 2750 FM 1463 brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
2750 FM 1463, Katy, TX
77494, United States

Hours

Reviews

3.0
161 reviews
5 stars
63
4 stars
12
3 stars
15
2 stars
9
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and lack of attention to orders.

Food Quality

Customers reported inconsistent food quality, with issues such as stale bread, missing ingredients, and unsatisfactory freshness.

Cleanliness

While some customers noted cleanliness, others reported dirty tables and unsanitary conditions, indicating a lack of consistent maintenance.

Staffing Issues

Many reviews mentioned understaffing during peak hours, leading to long wait times and frustration among customers.

Language Barrier

Several customers expressed difficulties due to language barriers with staff, impacting their ordering experience.
  • SJ
    Shamara James-Gibbs
    Dec 3, 2025
    1.0
    I’ve been a long-time customer at Subway, but this was by far the worst service I’ve ever received. I went in wanting to get a salad, and there was no one at the counter. It took the employee a while to come out, and when she did, she seemed completely uninterested in preparing my food with any care. I asked her politely to slice my vegetables and she only sliced the tomatoes and cucumber. When it came to the turkey, she just piled it onto the salad without cutting it down as I had requested. I asked again, and she gave me an attitude. I almost left right then, but I was in a hurry to get home to my kids. Then, I asked for extra cheese, but instead of slicing it, she just piled squares on top of the salad. When I requested ranch dressing, she only filled half the cup and then just walked away without offering to properly top the salad. Overall, the service was rude, and the employee clearly didn’t care about making the salad with any thought or attention to detail. I won’t be coming back to this location, and I hope they improve their customer service. It’s a shame, especially for a place that’s supposed to serve fresh, made-to-order food."
  • LL
    lebrown03
    Nov 5, 2025
    3.0
    Check your sandwich if ordered online. I ordered additional bacon and got pepperoni instead (wasted upcharge). 3 stars given because restaurant was clean and sandwich was ready on time.
  • TR
    Tiffany Radford
    Oct 26, 2025
    2.0
    I was working very near this location and only have a 30 minute lunch break. So I ordered my sandwich an hour before my break to be ready at 1 pm. The app said it was ready at 1. I showed up at 1:05 then had to wait 10 minutes to make the sandwich which they had over an hour to make. This gave me time to look around at all the chairs that are supposed to have white back rests and realize that every single chair back was covered in black fingerprints from people grabbing them to pull the chairs out, the tables were covered in crumbs, and there was a drink spilled under a table that had been there long enough to dry. I also ordered a 20 oz Dr pepper and they didnt have any. I wasted another couple of minutes trying to get the lady to understand that I just wanted a cup to get a fountain drink since I had already paid for a 20 oz they didnt have.
  • AU
    ABIGAL ABIGAIL URDANETA
    Oct 16, 2025
    5.0
    Great Service and fast, really good.
  • DA
    dayna amodio
    Jul 24, 2025
    1.0
    Nahhh they only got 2 people working here during a crazy lunch rush…. Their GM needs to do better… man that’s messed up

Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway restaurant is located at 2750 FM 1463, Suite 260, The Shops at Firethorne, Katy, TX 77494.

What are the opening hours of the Subway at The Shops at Firethorne?

The Subway is open daily from 8:00 AM to 9:00 PM.