Subway

2.9
137 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Katy Subway® Restaurant at 24433 Katy Freeway brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
24433 Katy Freeway, Katy, TX
77494, United States

Hours

Reviews

2.9
137 reviews
5 stars
48
4 stars
13
3 stars
9
2 stars
12
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with customer service, with some employees praised for their kindness while others were reported as rude or unhelpful.

Food Quality

Several reviews mention issues with food quality, including stale bread and incorrect orders, while others praised the freshness and taste of the sandwiches.

Cleanliness and Safety

Concerns were raised about cleanliness, particularly regarding food handling practices and the presence of bugs, alongside positive mentions of cleanliness in some instances.

Staffing Issues

Many customers noted long wait times due to insufficient staffing, particularly during peak hours, leading to frustration.

Operational Hours

Multiple reviews reported issues with the store closing early or not adhering to posted hours, causing inconvenience for customers.
  • FZ
    Fernando Zamorano
    Jan 5, 2026
    1.0
    Pésimo servicio la trabajador a mi mas se la pasa ablando por teléfono y ni echa los ingredients bien
  • AA
    Art
    Jan 4, 2026
    2.0
    This was the skimpiest sandwich I had ever gotten. I ordered the cold cut combo and you couldn't even see anything unless you opened up the bread. Couldn't taste anything other than the bread.
  • CR
    Claudia Reyes
    Dec 8, 2025
    1.0
    Both lady workers were talking and talking about personal lives out loud and had a friend there who was louder than them, so unprofessional. I couldn’t even focus on saying what I wanted to order because of how loud they were discussing things .
  • LF
    Laura F
    Nov 16, 2025
    5.0
    alex helped me today and was so kind and nice. he made my order with such care and did a great job.
  • PF
    Peggy Fortenberry
    Nov 13, 2025
    2.0
    One of the workers went behind the make line without a hat or apron , they accidentally hit their head on an open door (behind the line) . My subcrunch was incredibly stale. And there was a dead bug on the outside of the paper wrapper. Very gross, and not great quality overall. Not a great experience. Won't come back to this location.

Frequently Asked Questions About Subway

Where is the Katy Subway® Restaurant located?

The Katy Subway® Restaurant is located at 24433 Katy Freeway, Suite 500, Katy, TX 77494, in Katy Ranch Crossing.

What are the operating hours for Subway in Katy Ranch Crossing?

Subway is open daily from 8:00 AM to 9:00 PM.