Subway

3.0
221 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Katy Subway® Restaurant at 2722 Grand Parkway brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
2722 Grand Parkway, Katy, TX
77449, United States

Hours

Reviews

3.0
221 reviews
5 stars
81
4 stars
24
3 stars
17
2 stars
18
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and lacking proper training.

Order Accuracy

Many customers reported issues with incorrect orders, including missing ingredients and wrong sandwich sizes.

Food Quality

Several reviews mentioned subpar food quality, including old or stale ingredients and skimpy portions.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions and malfunctioning equipment.

Staffing Issues

Frequent comments indicated understaffing, leading to long wait times and poor service during busy hours.
  • BJ
    BDAWG JDAWG
    3 days ago
    1.0
    Once again, order through DD and get the wrong fixins on it. Sandwich is trash... Why?? Just read the ticket
  • TM
    Taha Mateen
    Oct 26, 2025
    2.0
    Cross contamination policy is joke for employees here; dropping pieces of meat to other option, making it contaminate. Workers needs to be trained and instill into their brain( no cross contamination)I wouldn’t recommend to those who have dietary restrictions because of the religion or allergy to certain food
  • KW
    Kiescha Williams
    Oct 20, 2025
    2.0
    Usually this is my preferred Subway. It’s always clean and quiet. I’m a bit upset with my visit this time around. I ordered 2 sandwiches on the app and my order was not correct. The Philly Cheesesteak did not have double meat as requested and the Black Forest Ham did not have extra protein either. This order was for my husband and when I got home he showed me and I went straight back up there. I politely asked that they remake both correctly. They agreed that the Philly Cheesesteak was lacking steak. However, they refused to remake the Black Forest Ham sandwich. They said it had the correct amount of meat which clearly it didn’t. I didn’t want to make a scene so I just let them remake the Philly Cheesesteak and kept the Black Forest Ham sandwich as it was. I shouldn’t have to stand in line to make sure my order is completed correctly. Don’t have an app if you aren’t going to be mindful of what a customer orders.
  • LV
    Lesley Vaca
    Oct 19, 2025
    1.0
    Dont waste your money here. I gave them two chances… and they mess up each order every time. Asked for toasted, they couldnt do that. Asked for double protein, they made sure to put less than a regular sized serving. Its like the sandwich artists hate their job so much that they try their best to make that stingiest sandwiches to make them feel better. I’ll spend my money somewhere else.
  • JL
    Jaime Lira
    Oct 13, 2025
    1.0
    My wife and I came in yesterday and received the worst customer service possible. We gave them benefit of doubt at first because we thought the customer in front of us was simply being rude, but in reality it was the worker. The man that was working at 6pm yesterday was rushing us, being rude and nearly cut his own coworker, gave us attitude, and was ignoring us. He took off his glasses acting like that would make him hear better and when we gave him instructions he proceeded to go slow and give us mean looks. The only positive thing about this whole experience was that the lady gave us a BOGO 50% offer because she saw how poorly treated we were being, but he still proceeded to disagree with that decision. Whoever that man was needs to have a seat with management to discuss his customer service qualities and reflect on his career path. We will not be going back to this location.

Frequently Asked Questions About Subway

What are the operating hours of Subway at 2722 Grand Parkway in Katy, TX?

Subway at 2722 Grand Parkway, Katy, TX is open Monday to Friday from 8:00 AM to 11:00 PM, Saturday from 8:00 AM to 10:00 PM, and Sunday from 9:00 AM to 9:00 PM.

Does Subway at Grand Morton Town Center SEC offer delivery and pickup options?

Yes, Subway offers both in-store pickup and delivery services for your convenience.