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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Katy, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 6025 North Fry Road for the ultimate SONIC experience!
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many customers reported receiving cold, overcooked, or incorrect food items, with some mentioning hair found in their meals.
Operational Issues
Frequent complaints about broken equipment, such as payment systems and drive-thru intercoms, as well as inconsistent hours of operation.
Speed of Service
Customers consistently experienced long wait times, both for placing orders and receiving food, leading to frustration.
SM
Sam Mbonu
Feb 7, 2026
2.0
Lack customer service, don’t know how to package food for delivery.
PM
P Mujer
Jan 20, 2026
1.0
I’ve consistently experienced long wait times at this Sonic location, and the machines rarely seem to be working properly. It’s disappointing and frustrating as a customer. I hope improvements can be made to enhance both the speed of service and the reliability of the equipment.
TL
Thoth Leviticus
Jan 5, 2026
3.0
I love this place, the food always meets my expectations
TT
T-shirts Etc Katy Tx
Dec 30, 2025
1.0
We went at 1030 at night and the service was so slow.. also the tater tots were cold and undercooked.
JP
Jennifer N Page
Dec 28, 2025
1.0
I ordered the Frito chili cheese wrap and received a Frito pie with stale Fritos. I tried to call the store but their phone is disconnected. Made a complaint with corporate and they told me they couldn’t refund me for partial order and they tried to give me items I didn’t order. Then they go as low as trying to give me a small side item that isn’t equivalent to what I ordered. I ended up settling for a small shake that is still 10 cents less than what I paid. I don’t plan on going to this location again.