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Sonic Drive-In

2.9
(186 reviews)

Business Details

9740 Gaston Road, Katy, TX
77494, United States
(346) 280-0388

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Katy, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 9740 Gaston Road for the ultimate SONIC experience!

Location

Sonic Drive-In
9740 Gaston Road, Katy, TX
77494, United States

Hours

Reviews

2.9
186 reviews
5 stars
58
4 stars
26
3 stars
14
2 stars
10
1 star
78

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, often waiting 20-40 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor food quality.

Customer Service

Feedback indicated a lack of professionalism and rudeness from staff, with some positive mentions of individual employees.

Food Quality

Several customers complained about the quality of food, including cold items and poorly prepared menu items.
  • JG
    Juan José Monroy González
    Feb 11, 2026
    1.0
    Very slow
  • GO
    Genesis Ortiz
    Jan 8, 2026
    1.0
    I went to the drive-thru to buy a simple bag of ice at 9:47 PM, when your store says it closes at 10 PM. The guy working there was rude and didn’t even let me speak. As I drove up, he just said, “Closed.” I said, “I just want a bag of ice,” and he still responded, “Closed.” If you’re going to say you close at 10 PM, why aren’t you actually serving customers until then?
  • DH
    D Hardy
    Dec 20, 2025
    1.0
    Unfortunately the Sonic on Gaston in Katy is horrible. Drive through receiver is always broken and staff doesn’t know the items on the menu. I waited a while to place my order, the wait could be due to understaffing. Ordered a burger and popcorn chicken. Chicken was not edible, hard like rocks and I was given the wrong drink. This is the third time for me, never again where the messed up on the food. I can’t believe I went back to this place, but definitely the last straw for me. I didn’t feel like talking again to fix the order. I through the chicken away. I ended up ordering from the location on Westheimer, which has always been excellent!
  • TG
    Trisha Geminiano
    Dec 17, 2025
    1.0
    Poor customer’s service, crews have attitude and barely speaks english leading to miscommunication and wrong orders.
  • PJ
    Peggy Jammer
    Dec 2, 2025
    1.0
    I ordered tater tots, they gave me fries instead. I moved over stalled and pressed the red button. It blinked for a while, then they turned it off. This happened a couple times. I gave up and went through the drive thru. I was asked to wait. Eventually the lady comes and back and I explain I ordered tater tots and got fries. She says she knows and that they are out of tater tots and so she subbed the fries. I’m like… why wouldn’t they tell me that upfront? I ask for a refund (I don’t want fries) and she says to come to the window. I pull up and see three cars ahead of me and gave up and left (food was already getting cold). I tried to call the store on my way home, but the number doesn’t work. Never again.

Brand Certified Facts from Sonic Drive-In

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Certified March 01, 2026Yext Knowledge Graph
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