Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Katy, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 9740 Gaston Road for the ultimate SONIC experience!
Location
Hours
Reviews
2.9
187 reviews
5 stars
59
4 stars
26
3 stars
14
2 stars
10
1 star
78
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely slow service, often waiting 20-40 minutes for their orders.
Order Accuracy
Many reviews highlighted frequent issues with incorrect orders and missing items, leading to customer dissatisfaction.
Staff Attitude
While some employees received praise for their friendliness, others were described as rude or unhelpful, contributing to a negative experience.
Food Quality
Several customers complained about the quality of food, including cold items and poor preparation.
- GOGenesis Ortiz4 days ago1.0I went to the drive-thru to buy a simple bag of ice at 9:47 PM, when your store says it closes at 10 PM. The guy working there was rude and didn’t even let me speak. As I drove up, he just said, “Closed.” I said, “I just want a bag of ice,” and he still responded, “Closed.” If you’re going to say you close at 10 PM, why aren’t you actually serving customers until then?
- DHD HardyDec 20, 20251.0Unfortunately the Sonic on Gaston in Katy is horrible. Drive through receiver is always broken and staff doesn’t know the items on the menu. I waited a while to place my order, the wait could be due to understaffing. Ordered a burger and popcorn chicken. Chicken was not edible, hard like rocks and I was given the wrong drink. This is the third time for me, never again where the messed up on the food. I can’t believe I went back to this place, but definitely the last straw for me. I didn’t feel like talking again to fix the order. I through the chicken away. I ended up ordering from the location on Westheimer, which has always been excellent!
- TGTrisha GeminianoDec 17, 20251.0Poor customer’s service, crews have attitude and barely speaks english leading to miscommunication and wrong orders.
- PJPeggy JammerDec 2, 20251.0I ordered tater tots, they gave me fries instead. I moved over stalled and pressed the red button. It blinked for a while, then they turned it off. This happened a couple times. I gave up and went through the drive thru. I was asked to wait. Eventually the lady comes and back and I explain I ordered tater tots and got fries. She says she knows and that they are out of tater tots and so she subbed the fries. I’m like… why wouldn’t they tell me that upfront? I ask for a refund (I don’t want fries) and she says to come to the window. I pull up and see three cars ahead of me and gave up and left (food was already getting cold). I tried to call the store on my way home, but the number doesn’t work. Never again.
- AKArun KumarNov 29, 20255.0Fries was very good