Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Customers frequently praised the burgers and other menu items for their great taste and freshness.
Customer Service
Nettie received numerous compliments for her friendly and attentive service, contributing to a positive dining experience.
Cleanliness
The restaurant was noted for being clean and well-maintained, enhancing the overall customer experience.
Mixed Experiences
While many reviews were positive, there were a few complaints about rude staff and incorrect orders.
Repeat Customers
Many customers expressed their intention to return, indicating a strong loyalty to the restaurant.
JQ
Jeff Quinn
1 day ago
5.0
Always been solid. Service has always been consistent and the food hasn’t been bad.
AK
Alina K
1 day ago
5.0
Sammy was genuinely the sweetest! He went above and beyond with such kindness, warmth, and attention to detail. He made us feel so welcome and cared for — his service was truly the highlight of our visit!
CH
Carol Hill
5 days ago
5.0
I had such a great experience the staff are very helpful and the food was delicious!
BP
Benjamin Pena
Nov 14, 2025
2.0
6:44 PM, Came in for a hotdog a waffle fries to go…. It took 20 min (as of time printed in the ticket) a family of 4 and two couples were at the tables already eating and 3 take-outs…….. 20 min for a hotdog (one !) and waffle fries. Not going back
What type of food does Smashburger in Katy, TX specialize in?
Smashburger specializes in handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the regular dining hours for Smashburger in Katy, TX?
Smashburger is open Monday through Thursday from 10:30 AM to 9:30 PM, Friday and Saturday from 10:30 AM to 10:00 PM, and Sunday from 10:30 AM to 9:30 PM.
Does Smashburger in Katy offer delivery and takeout services?
Yes, Smashburger offers both delivery and takeout services.
Can customers order Smashburger’s menu online or via an app?
Yes, customers can order online through Smashburger's website or via the Smashburger app available on the Apple App Store.
Is Smashburger in Katy wheelchair accessible and family friendly?
Yes, Smashburger has wheelchair accessible entrance, parking, and seating, and it welcomes families and children with amenities like high chairs and a children's menu.
Does Smashburger serve alcoholic beverages or coffee?
Smashburger serves beer, alcohol, and coffee, but does not serve cocktails, wine, or liquor.
Does Smashburger provide vegetarian options?
Yes, Smashburger offers vegetarian menu options.
Are there any nearby places where I can visit before or after dining at Smashburger in Katy?
Yes, nearby you can visit Whole Foods Market for groceries, Nagoya Sushi for Japanese cuisine, and the Allegro Coffee Company for coffee and tea.
Can I do some shopping near Smashburger in Katy?
Yes, nearby shopping options include Stein Mart, HomeSense, and Cost Plus World Market, all located close to Smashburger.
Are there any health or wellness services near Smashburger in Katy?
Yes, health and wellness services nearby include CareNow Urgent Care, Massage Heights Cinco Ranch, Grand Lakes Dental Group and Orthodontics, and DaVinci Nails & Spa.