Portillo's Katy

Reviews

• DI

  DAVID IBARRA

  2 days ago
  1.0
  Uhhmm. Well the dogs are ehh. Nothing special.. we got the chili dog and the #2 dogs. the the beef sub only comes with meat and bread, you have to pay for what i thought was already in there which was the onion and the peppers. Sprite was good. Fries are good.
• JJ

  J

  3 days ago
  1.0
  Just went to the local Portillo‘s for a burger. Went up to the drive-through was asked to wait at the screen. Eventually, the guy came back on the speaker and said that I needed to come to the second window to order my food. So now we’re increasing the wait time until the food is ready because of this. The guy eventually walks up to my car to take my order and since I had pulled up without having time to look at the menu, he had to go get a menu also took an extended period of time. he comes back again with the menu and sticks a piece of paper with a number on my car paint without even asking if that’s OK. How about you but I don’t like when people attach things to my vehicle. I told him I want a burger and he tells me that they have a broken machine or something so they can’t make them, he should’ve left off with that way back at the ordering screen so myself and others wouldn’t waste their time waiting.
• LR

  LiTonya Roy

  6 days ago
  5.0
  This location is absolutely AWESOME in so many different ways! The food is amazing, but the staff is even more more AMAZING! Chell Cameron & Tray, two of the restaurant managers, are two of the kindest and most helpful individuals with a true servant''s heart. They have a great sense of humor which is also a plus as well.😉 Black was super helpful when I picked up cakes for our staff winter party. He eagerly helped me get the items toy car. We are truly blessed to have this great team of individuals at Portillo's Katy location. If you're looking for a fast and casual restaurant famous for its Chicago-style street food; including Chicago-style hot dogs, delicious Italian beef sandwiches, yummy chocolate cake😋 and more, look no further. You won't be disappointed! ❣️
• YC

  Yvonne Clayton

  Jan 6, 2026
  3.0
  This was my first time there and I ordered a classic! It came with just meat and BREAD!!😖 I called back to complain and they said I had to mention what I wanted! How would I know that! An Italian beef sandwich to me would totally come with something but nevertheless, the clerk could have asked me did I want ANYTHING ON IT! came home with a 2 piece! Meat and bread!😢
• DB

  David B

  Jan 1, 2026
  4.0
  My New Year’s Day lunch at Portillo’s was exactly what I hoped for pure comfort and consistency. Every time I come here, I know I’m going to leave satisfied. Hot fries, hot food, quick and friendly service, and even the soda tastes better because they actually filter their water. I ordered the beef with cheddar and nacho cheese, sweet and hot peppers on a croissant, plus the spicy chicken salad with Caesar dressing. And of course, the chocolate cake shake where they literally blend in a slice of cake. Everything was fresh, hot, and delicious. I also love that they make it easy to grab their hot peppers, chocolate cake, and beef to go right when you walk in. The bathrooms were clean, stocked, and even the soft paper towels came in handy. Plenty of parking as well. If you’re in the area, don’t hesitate. Portillo’s never disappoints. Deliciously Toxic Foodie

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