Portillo's Katy

Reviews

• NH

  N H

  Nov 17, 2025
  3.0
  Food is good, service is great, I just don’t understand why on their menu, they market things as combos when everything is à la cart. The #2 is two hot fries in a drink. If you bought each of those things individually, ring them up and paid for them separately in four different orders you would pay the same amount. They’re also making a huge amount of money off of fries and soft drinks. A large fry and a soft drink almost cost as much as two hotdogs. Your iconic hot dog cost $3.80 and your french fries cost the same? Seems a bit greedy to charge as much for a side as you do for a main. If you want a hotdog and you’re not getting their Italian beef sandwich, I would go to JCI instead. Unfortunately, there is not one closer to me.
• RS

  Rafael Sepulveda

  Nov 15, 2025
  1.0
  I always try new restaurants in Katy before bringing my family or meeting friends, so I visited Portillo’s Katy for the first time two weeks ago on a Saturday around 2 PM. The place was almost empty, which usually means better service — but that wasn’t the case. Since I didn’t know the menu, I needed a moment to look. The cashier rushed me three different times in less than thirty seconds, even though there was no one behind me. I finally ordered the beef sandwich, but she didn’t explain any options (gravy, dry, dipped, peppers, etc.). The sandwich came out completely flavorless. When I brought it back, another employee just handed me two containers — one with gravy and one with sweet peppers — basically telling me to fix the sandwich myself. On top of that, both soda machines were out of regular Coca-Cola. I didn’t mind, but another customer was clearly frustrated, and the place only had a few tables occupied. I understand the location is new, but the lack of customer service and attention to detail really stood out. I was hoping for a better first experience.
• MS

  Maria Elena S

  Nov 14, 2025
  4.0
  I was working in Katy and needed to grab lunch. You can order in a computer. I ordered a plant-based hot dog and chocolate cake. While I waited by the pick up station, James gave me a drink cup and said, "Drink's on me." That was nice. I chose iced tea. There's sweet and unsweet and they have fresh lemon slices. The tea is ok. The plant based hotdog is small but tasty. The chocolate cake is tasty. It's given to you in a box even if you will dine in the restaurant. I'll definitely be back when I'm in the area. This place is affordable. There's plenty of free parking.
• KM

  Kazuki Mutou

  Nov 14, 2025
  2.0
  Love Portillos. Unfortunately the Katy location is very inconsistent. I often order the lettuce wrap version of the double bacon cheese burger and it will come out 3 different ways depending on who makes it that day. Sometimes it will be a small single piece of lettuce on top of all the other ingredients that is impossible to hold without everything falling out and they don't include a spoon (I mostly use the drive through). Sometimes it will be a normal fully encompassed in lettuce burger (ideal), and randomly they will just cut whichever you get in half paper and all leaving paper inside of it and making it very difficult to eat and very wet. The salads are also inconsistent with ingredients often left out. Great food but be as specific with your order as possible and check your order thoroughly before leaving.
• JJ

  Jessica James

  Nov 1, 2025
  5.0
  Delicious Food. They don't prepare your food for eating in. Everything is like to go, and it's a shame because it is a nice big and roomy restaurant..they watch people closely. I'm not sure why, but besides that; THE FOOD IS AWESOME. The counter calls your number and you pick up your food. One of the cooks behind the counter forgot some items in our order. But when we asked about it, she brought it out to us in 2 trips. They don't have a choice on the menu to get the grilled onions or mustard on the Italian Sausage sandwich, but it is soooooooo good. The chocolate cake is delicious , the gravy bread is delicious, and the chopped spicy chicken salad is to die for. 😋 BUT they only have their house dressing, which is disappointing..I love Bleu Cheese, so you got to bring your own if your don't like the Gardinera one they carry..( I don't like that dressing, a little too vinegary for me, but hubby loved it) The portions are hugemongous. I love that. Very well seasoned. I will be going to them again. This time I may try their burgers out. Oh yeah, the shakes are tasty too. 😆. Good food. I 💜 it .

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