Pizza Hut

Reviews

• ML

  Michael Lazo

  Nov 13, 2025
  1.0
  This Pizza Hut needs serious attention. My order was supposed to be ready at 7:10 PM, but when I arrived there was a crowd of people waiting and the pickup screen falsely showed my order as “ready.” After standing in line for 20 minutes, I was told my food actually wasn’t ready and they had no idea where it was in the process. By 7:40 PM, I asked how much longer it would take. I said I could wait another 10 minutes, but if it was going to take 40+ more I’d rather grab food elsewhere. I was told 15 minutes—so I stayed. An entire hour went by with no update. When I finally asked again, the front staff handed me two plain cheese pizzas instead of my two large custom orders. They weren’t even close to what I ordered. The employee admitted they had made pizzas but wasn’t sure if I’d “like them,” which tells me they’re just guessing at this point. This store is clearly struggling with organization, communication, and order accuracy. Whatever system they’re using is not working.
• SM

  sarah matal

  Nov 2, 2025
  1.0
  Where to begin.. on November 1st we made a pizza order online at 7:15pm, it was supposed to be ready by 7:35. We pull into Pizza Hut and we can see a long line inside the store and a long line in drive thru. We wait in drive thru for 15 minutes, no cars are moving. We decide to go in and when we walk inside it’s nothing but angry people not getting the food that they paid for. There are 5 people behind the counter walking slow and pacing around the store. The girl checking everyone out announces that no pizzas have been made and no pizzas are going to be made, because she’s understaffed, even though there’s 5 whole people not doing a single thing. Mind you it’s 8pm now, store closes at 11pm. I was not given a refund. People were begging for any pizza they might have that’s been sitting in the back. Get your pizza elsewhere folks, this establishment is a joke.
• JM

  Joselin “M-h”

  Nov 1, 2025
  1.0
  What terrible service! I ordered my pizza at 6:45 for delivery, and it's now 9 PM. My husband went to the pizzeria, and they told him they canceled the order because they ran out of dough and cheese, yet they're still selling pizzas. It's disrespectful.
• JM

  Julianne Marmol

  Nov 1, 2025
  1.0
  I had one of the worst experiences with this location. It took over 3.5 hours for my pizza to arrive, and when it finally did, the dough was raw and there was no sauce on it. To make things worse, they charged my account twice and then refused to issue a refund when I called about it. This is completely unacceptable for such a well-known company that claims to value its customers. I felt undervalued, lied to, and robbed. I expected much better service and accountability. Definitely won’t be ordering from this location again.
• KR

  Karelis Roa

  Oct 31, 2025
  1.0
  1 hour and 40 minutes for this pizza. Not sure where they left the cheese. Why it has 2 inches of crust. Why they were not able to say at least “sorry for the delay”. The awful attitude of the cashier. The order supposed to be ready at 7.56pm but actually was ready at 9.10pm. For this pizza on the photo???? Worst experience ever, not even Little Caesar does this. Terrible management. Make yourself a favor and go to Crust Pizza Elyson.

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