Pizza Hut

Reviews

• MK

  Mohammed R. Khan

  Aug 31, 2025
  5.0
  Great taste
• BB

  Beauty Bee

  Jun 19, 2025
  5.0
  Had a great personable experience here! Bob is such a great guy!! He was attentive and kind during placing the order for carry out and also upon pickup. The pizza also looked and was delicious. Just a really great Pizza Hut experience and the fellas there were really kind and professional!
• FM

  Felix Muñoz

  Jun 15, 2025
  1.0
  We live a mile from this place. Received a text the order was picked up and on the way and it took over 30 minutes to receive the order. I was amazed. Paid 6 dollar delivery fee and a 10 dollar tip for this crappy delivery service. Never again.
• JO

  jay othman

  Jun 9, 2025
  1.0
  Absolutely unacceptable experience — dangerous mistake and poor customer service. I placed an order at Pizza Hut located at 2922 Mason Rd, Katy, TX 77449 for a Large Hand-Tossed Veggie Lover’s Pizza with added beef. Instead, what I received was something that resembled a Supreme Pizza, containing pepperoni and sausage — both of which are pork-based. I am Muslim, and eating pork is strictly prohibited in my faith. This is not just a simple order mistake; this is a violation of deeply held religious dietary restrictions and could have had serious implications. Upon realizing the mistake, I immediately called the store. I spoke with someone named Bow, who displayed very little empathy or accountability. He initially said that the best he could offer was a refund without a replacement pizza — essentially telling me I would have to go without food despite the mistake being entirely on their end. To make matters worse, Bow claimed he couldn’t issue the refund because the manager wasn’t there. After a frustrating back-and-forth, Bow finally agreed to process a refund and said he would send someone named Bob to handle it. Bob returned to collect the incorrect pizza and handed me $30 in cash, but did not return the tip I had already given for the delivery — which is incredibly unprofessional and inconsiderate under these circumstances. This entire experience was appalling from start to finish: Gross negligence in preparing the correct order. Total lack of cultural/religious sensitivity. Unprofessional customer service, with little effort to make things right. No replacement meal offered, leaving me without dinner. Partial refund with no reimbursement for the tip. As someone who has ordered from Pizza Hut for years, I am incredibly disappointed and will never order from this location again. I strongly urge others — especially those with dietary restrictions — to be cautious when ordering here. Mistakes happen, but this store’s inability to properly address their error with respect, urgency, and decency is unforgivable. Pizza Hut corporate should be made aware of how poorly this location is managed. This was more than just bad service — it was disrespectful and careless.
• JB

  Jasmine Hillary Banks

  Jun 8, 2025
  5.0
  Young lady with the curly hair was amazing. She knew exactly what I wanted & made my pizza exactly how I wanted it. She was so sweet & kind. She need a raise.

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