Pizza Hut

2.6
695 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 5444 N Fry Road in Katy, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
5444 N Fry Road, Katy, TX
77449, United States

Hours

Reviews

2.6
695 reviews
5 stars
198
4 stars
65
3 stars
50
2 stars
43
1 star
339

What are people saying?

AI-generated from recent customer reviews

Customer Service

Some staff members, like Tray and Clifford, received praise for their friendly and helpful service, while others were reported as rude and unprofessional.

Order Accuracy

Multiple customers experienced issues with incorrect orders, missing items, and poorly prepared food.

Food Quality

There were numerous complaints about burnt, overcooked, or poorly made pizzas, with some customers describing the food as inedible.

Delivery Issues

Many reviews highlighted long wait times for delivery, with some orders taking over an hour and arriving cold.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, affecting their overall experience.
  • GS
    Giovana Soto
    Nov 7, 2025
    1.0
    I didn’t want a refund i just wanted to let the manager know the issue because it’s happen 3 times already and manager told me “how is that problem? very unprofessional, disrespectful and rude. never again ordering from that location. 11/07/2025 and i called between 1-2 pm. manager refuse to give me his name.
  • DS
    Darnell Simmons
    Nov 6, 2025
    5.0
    Keep up the great work.
  • JH
    Jade Howard
    Oct 31, 2025
    1.0
    This location has the worst customer service I called to order a pizza I was was placed on hold for 5 minutes. Once he answered I was told that they was backed up there was specials online, I should order there. Upon arrival the phone was ringing and nobody was answering there was only two workers. The guy at the register was stated that the customer was getting on his nerves not pay attention. Making people what when they are standing directly in front of him not taking there orders.
  • SS
    Supreme
    Oct 5, 2025
    1.0
    They didn’t cut my pizza right. They were horsing around when picking it up. Unprofessional
  • MD
    mahmoud dweikat
    Sep 30, 2025
    1.0
    Always have hard time to order by the phone and we keep telling them and today i saty in hold more than 30 min and soon he pick up the phone he hung up again and try again for another 10 min in hold no answer

Frequently Asked Questions About Pizza Hut

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Where can you get food delivery in Katy, TX?

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