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Pizza Hut

2.6
(552 reviews)

Business Details

2001 Katy Mill Boulevard, Katy, TX
77494, United States
(281) 392-3240

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 2001 Katy Mill Boulevard in Katy, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
2001 Katy Mill Boulevard, Katy, TX
77494, United States

Hours

Reviews

2.6
552 reviews
5 stars
158
4 stars
50
3 stars
35
2 stars
39
1 star
270

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times for orders, unresponsive staff, and poor communication regarding order status.

Food Quality

Several reviews highlighted issues with cold, incorrect, or poorly prepared food, including pizzas lacking toppings or being overcooked.

Customer Service

Mixed feedback on customer service, with some praising individual staff members while many others reported rude behavior and unhelpfulness from management.

Delivery Problems

Many customers experienced significant delays with delivery, often receiving cold food or not receiving their orders at all.

Positive Experiences

A few customers shared positive experiences regarding the taste of the pizza and helpful staff, indicating that there are some good moments amidst the negative feedback.
  • YT
    Yolanda Turner
    Feb 22, 2026
    1.0
    Driver forgot drinks and could not communicate options because he did not speak English. Called local store and young lady could not understand when asked if I was speaking to the call center or the local store. Asked for the manager who was even less helpful and when asked for corporate number was told he didn't know the number for the franchise office.
  • AZ
    Adrian Zapata
    Feb 18, 2026
    1.0
    Came by in person instead of getting it dashed...big mistake. App tells you when your pizza is ready and i showed up early, waiting in my car and went inside the store to pick it up. Guy at counter told me it'll be "5 more minutes". I paid for the pizza and selected $0 tip due to me tipping in cash. The 5 minutes became 25 minutes. Once I got home, which was only 5 minutes away, I opened up the pizza and it was cold!! Like they made it and stuck it in the freezer! *Pic shows the time I left the store and the time it told me it would be ready.*
  • LG
    Lexibell Gonzalez
    Feb 5, 2026
    5.0
    It’s the first time I came to a Pizza Hut and the service it’s actually really good I have bad experience in others locations before about the service but the employees here are so nice and attentive of course I will back soon ❤️
  • JT
    JadaNicole Thomas
    Feb 3, 2026
    1.0
    Bad service, I’m still waiting for my order as I write this review I have been waiting over an hour. First they said because of rain driver never left the store, which is understandable. once the rain did stop I was told driver would be here in 10mins, it’s 9pm and driver still hasn’t delivered, I called back and was told once again driver said he would deliver in 10mins. Like who wants to eat a cold pizza. This is the worst Pizza Hut i ever dealt with. This is not the first time this happened but I still choose to give them an another try. Only one time did my order come on time and was hot which was delivered through a third part that was door dash. I don’t recommend this store for delivery! Maybe pick up is better, but I wouldn’t be ordering here again! As a general manager myself this is unprofessional and unacceptable!
  • JR
    jennie Rhoades
    Jan 30, 2026
    1.0
    Don’t order from here unless you want to wait 2 hrs for cold pizza. Order pizza at 4:30 on Friday, got delivered at 6:44. App showed that it was out for delivery for over an hr. Called the store to check on eta was on hold for 30 mins with no one answering. I ended up hanging up because the delivery driver finally showed up. And this is not the first time, we keep thinking it’s a one off or they are short handed. But I really think the location just doesn’t care. Spend your money at a different location or a different pizza place.

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