Papa Johns Pizza

Reviews

• ES

  Eric Stevens

  Jan 31, 2026
  1.0
  One $20.22 large pizza can’t be delivered because it does not meet the “minimum order amount”.
• MK

  Michi K

  Jan 17, 2026
  1.0
  I really hate to write poor reviews but today’s experience was so disappointing. I picked up a pizza order on my way through for someone who asked me to. The fella there I thought said name so I said the last night anyway he accidentally gave me wrong pizza. I didn’t know till I dropped it off so I called them to let them know and see if they could deliver the original pizza. Spoke to a man on the line and he was very frustrated said he was in the middle of cooking 140 pizzas and hung up on me. So I went up there dropped off the other pizzas and picked up the right one asked for name of person I talked to on phone and one guys said I’m not allowed to answer that you have to ask him and other guys did give his name - I won’t post it on public forum but I wanted to know who hung up on me and was rude as we use this location all the time. No more unfortunately. I was nice on the phone but not nice when I went inside because he could have simply said ma’am I’m sorry. There was no need to hang up on a customer and be rude for his own error. Busy or not. It was unacceptable.
• LC

  Lisa Calhoun

  Dec 31, 2025
  1.0
  Tried to order a pizza and the representative was very unpleasant; told me I called the wrong number, and that they do not take orders at the store. Instead of giving me the phone number, he just hung up on me. Funny thing is I have been ordering pizzas here for 6 months calling the same phone number! So disappointed in this experience.
• YM

  Yousuf Mohammad

  Dec 11, 2025
  1.0
  I have been a loyal customer of Papa John's for years, often choosing their "Garden Fresh" pizza as a safe, meat-free option. That trust has been completely shattered after my last order. I specifically ordered a large Garden Fresh pizza, which is advertised as a vegetarian pizza with tomatoes, onions, green peppers, mushrooms, and black olives. What I received was a nightmare for any vegetarian. After a few bites, I noticed a strange, greasy chunk that was decidedly NOT a mushroom or any vegetable. Upon closer inspection and after picking through the toppings in horror, I found multiple pieces of ground beef scattered across my pizza. This is not a simple "oops, wrong topping" mistake. This is a profound failure on every level: 1. Food Safety & Allergen Breach: Meat is not an allergen, but treating vegetarian dietary choices with this level of negligence is appalling. What if this was a more severe allergy? The cross-contamination alone is a major red flag. 2. False Advertising: You cannot market a pizza as a specific "Garden Fresh" vegetarian option and then have your kitchen staff treat it with such carelessness. It shows a complete disregard for the product description and the customer's choice. 3. Quality Control is NON-EXISTENT: How does beef end up on a pizza where it has no business being? The person making it wasn't paying attention, the person boxing it didn't care to look, and the system failed entirely. 4. Wasted Money and a Ruined Meal: Not only did I have to throw the entire pizza away (once you find surprise meat, your appetite is gone), but I was left hungry, disgusted, and deeply disappointed. I went back to returnit. No apologies or credit offered.
• CM

  Chris Mu

  Dec 4, 2025
  1.0
  I purchased a pizza from this Papa John’s location today, and my child bit into a 2-cm metal fragment that was embedded inside one of the slices. The object appears to be stainless steel and is sharp and rigid. This is a serious food-safety hazard. We have kept the metal piece, the contaminated slice, the rest of the pizza, the packaging, and the receipt. I have already reported the incident to Papa John’s and to the Texas Department of State Health Services. Parents should be aware of this incident. Foreign metal objects in food can cause serious injury, especially to children. I hope the store will conduct a thorough investigation and take immediate corrective action.

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