Papa Johns Pizza

Reviews

• LC

  Lisa Calhoun

  Dec 31, 2025
  1.0
  Tried to order a pizza and the representative was very unpleasant; told me I called the wrong number, and that they do not take orders at the store. Instead of giving me the phone number, he just hung up on me. Funny thing is I have been ordering pizzas here for 6 months calling the same phone number! So disappointed in this experience.
• YM

  Yousuf Mohammad

  Dec 11, 2025
  1.0
  I have been a loyal customer of Papa John's for years, often choosing their "Garden Fresh" pizza as a safe, meat-free option. That trust has been completely shattered after my last order. I specifically ordered a large Garden Fresh pizza, which is advertised as a vegetarian pizza with tomatoes, onions, green peppers, mushrooms, and black olives. What I received was a nightmare for any vegetarian. After a few bites, I noticed a strange, greasy chunk that was decidedly NOT a mushroom or any vegetable. Upon closer inspection and after picking through the toppings in horror, I found multiple pieces of ground beef scattered across my pizza. This is not a simple "oops, wrong topping" mistake. This is a profound failure on every level: 1. Food Safety & Allergen Breach: Meat is not an allergen, but treating vegetarian dietary choices with this level of negligence is appalling. What if this was a more severe allergy? The cross-contamination alone is a major red flag. 2. False Advertising: You cannot market a pizza as a specific "Garden Fresh" vegetarian option and then have your kitchen staff treat it with such carelessness. It shows a complete disregard for the product description and the customer's choice. 3. Quality Control is NON-EXISTENT: How does beef end up on a pizza where it has no business being? The person making it wasn't paying attention, the person boxing it didn't care to look, and the system failed entirely. 4. Wasted Money and a Ruined Meal: Not only did I have to throw the entire pizza away (once you find surprise meat, your appetite is gone), but I was left hungry, disgusted, and deeply disappointed. I went back to returnit. No apologies or credit offered.
• CM

  Chris Mu

  Dec 4, 2025
  1.0
  I purchased a pizza from this Papa John’s location today, and my child bit into a 2-cm metal fragment that was embedded inside one of the slices. The object appears to be stainless steel and is sharp and rigid. This is a serious food-safety hazard. We have kept the metal piece, the contaminated slice, the rest of the pizza, the packaging, and the receipt. I have already reported the incident to Papa John’s and to the Texas Department of State Health Services. Parents should be aware of this incident. Foreign metal objects in food can cause serious injury, especially to children. I hope the store will conduct a thorough investigation and take immediate corrective action.
• GJ

  Garren Junco

  Nov 23, 2025
  1.0
  I bought a large pepperoni and mushroom, thin crust pizzas, which was advertised broadly on TV today. When I picked it up, I opened it to check my order. The pizza maybe had 8 pepperoni rounds(1 inch) and fewer pieces of mushroom. Worse, the tomato sauce and cheese barely covered the crust. In short, frozen pizza from Kroger is much better.
• ED

  Emry Dennis

  Oct 27, 2025
  1.0
  We recently bought 3 pizzas. All 3 pizzas were supposed to have extra mushrooms and onions. Two of the pizzas had absolutely no mushrooms or onions at all. There were only a few pieces of chicken and steak on them, and we know what extra chicken, mushrooms, and steak look like; we have ordered pizzas from here before. The manager did not allow us a refund or try to help us at all. Do not pay for extra toppings because you will get scammed. Will not be ordering from here ever again.

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