Papa Johns Pizza

3.2
255 reviews
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Business Details

1514 South Mason Road, Katy, TX
77450, United States
(281) 395-0100
https://locations.papajohns.com/united-states/tx/77450/katy/1514-south-mason-road
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About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Katy, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Katy pizza for any occasion. Call us for pizza delivery in Katy or stop by 1514 South Mason Road for carryout to order the best pizza in Katy, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
1514 South Mason Road, Katy, TX
77450, United States

Hours

Reviews

3.2
255 reviews
5 stars
107
4 stars
25
3 stars
20
2 stars
16
1 star
87

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, unresponsive staff, and rude interactions.

Order Accuracy

Many reviews highlighted problems with incorrect orders, missing items, and poorly made pizzas.

Food Quality

Customers frequently complained about cold, undercooked, or poorly prepared pizzas, with some describing them as lacking flavor or freshness.

Customer Experience

Several customers expressed dissatisfaction with the overall experience, citing unprofessional behavior from staff and a lack of accountability.

Mixed Reviews

While some customers enjoyed the pizza and service, many others had negative experiences, indicating inconsistency in quality and service.
  • IM
    I y malik
    Dec 21, 2025
    1.0
    Bcz when someone come to the store there should be an appropriate person on the counter which can take orders in a correct way. Walk in available at your location but no body there to answer and someone ends for 9$ large pizza for 22.72$. So sorry.
  • AW
    Adrianna White
    Nov 8, 2025
    1.0
    I ordered delivery at 5:40pm. I opted in to the text and email notifications. At 6:30 I had not a single notification, so i decided to call the store. Took 4 calls and 5 mins so at 6:35 i was able to speak to someone, i tried to let him know what happened, and he kept cutting me off. he wouldn’t even let me say the name of the order, just kept interrupting. finally i was able to spit it out and he said it’s en route and hung up. I live 4 minutes from the store, but due to being a freshly post-partum mom, i couldn’t pick it up. Finally 6:50 arrives and the food is finally here. showed up cold, and like it had sat for an hour. will not be ordering from this store ever again.
  • BF
    Beaty Fx
    Oct 31, 2025
    1.0
    Ordered a pizza for delivery at 7p, it got here after 10p. Not a single person you call from their number will answer/help you. Nice and cold too👌
  • NN
    Nayaritnessie
    Oct 31, 2025
    1.0
    Absolutely the worst , been waiting for two hours and no pizza no updates about where my pizza is at and it’s already paid for, nobody answers to at least be able to cancel and get my money back. Unbelievable
  • RH
    Roger Holda
    Oct 31, 2025
    1.0
    Horrible pizza location. We never received our order. Avoid this location like the plague.
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Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Katy, TX?

Papa Johns Pizza delivers daily from 9:30 AM. Sunday to Thursday orders are accepted until 1:00 AM, while on Friday and Saturday, delivery is available until 2:00 AM.

Can I order Papa Johns Pizza for carryout and what are the takeout hours?

Yes, carryout is available with takeout hours starting at 9:30 AM daily. Sunday to Thursday takeout ends at 12:15 AM, and on Friday and Saturday it ends at 1:15 AM.