At Papa Johns Pizza in Katy, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Katy pizza for any occasion. Call us for pizza delivery in Katy or stop by 455 Katy Ft. Bend Rd. for carryout to order the best pizza in Katy, along with breadsticks, wings, and more!
Numerous reviews highlighted extremely poor customer service, including rude staff and unhelpful management.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and poor handling of complaints.
Delivery Issues
Several reviews mentioned long delivery times, cold food upon arrival, and problems with delivery drivers.
Food Quality
Customers frequently complained about the quality of the pizza, including undercooked crusts and insufficient toppings.
Positive Experiences
A minority of reviews praised the staff and service, noting good experiences with order accuracy and food quality.
OC
OC Castle
Feb 21, 2026
1.0
I just went there to pick up an online order and the employee who was handling the cash register was rude and refused to give me my order and whisper under his breath 'go back to your country'. He was extremely rude and racist.
AU
Anay Unjia
Feb 21, 2026
1.0
Horrible staff. Took over an hour to deliver food and were extremely rude when I called in the check the status. Never ordering from here again.
MA
M AH
Jan 25, 2026
1.0
January 25th 2026 - I placed an order on uber eats and called the restaurant to see if I can make a small adjustment - the person at the front desk was extremely rude and unhelpful - he did not what so ever want to understand nor help in any way possible - he was just trying to finish the phone call and close - not ordering from them again. So unprofessional and service is 0.
BB
Brandon Busch
Jan 14, 2026
1.0
They are reliable about forgetting things from your order, especially sauces you pay extra for. Our last order took 2 trips and they still forgot the marinara sauce my wife paid for. We called the store and they set the phone down and ignored us and when they finally acknowledged us they still didn't correct the issue. It's happened so often we are moving on from Papa Johns to another franchise. Decent pizza and prices but terrible at getting you what you paid for.
TA
Taylor Angeli
Jan 12, 2026
5.0
I’ve been using this location for years and it has always provided good pizza asap. I will always remain loyal to this location, never disappoints! Thank you to the hard working staff that provides such amazing service!
What are the delivery hours for Papa Johns Pizza in Katy, TX?
Papa Johns Pizza offers delivery from 9:30 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
What services does Papa Johns Pizza provide?
They offer delivery, takeout, order ahead, dinner, lunch, and dessert services.
How can I order pizza online from Papa Johns Pizza Katy?
You can place an order online via their delivery URL or use their mobile app available on both iOS and Android.
Does Papa Johns Pizza in Katy offer contactless delivery?
Yes, they provide no-contact delivery for customers looking for a safe delivery option.
Where is Papa Johns Pizza located in Katy, TX?
Papa Johns Pizza is located at 455 Katy Ft. Bend Rd., Ste 400, Katy, TX 77494, United States.
Are there any special holiday hours for Papa Johns Pizza?
On November 27, 2024, they are open from 9:30 AM to midnight; closed on November 28, 2024; and open until 1:00 AM on November 29, 2024.
What nearby recreational options are available close to Papa Johns Pizza in Katy?
Visitors can enjoy activities at nearby Leaders for Life Martial Arts, which offers martial arts and fitness instruction, and at Kanga's Indoor Playcenter and Cafe, an amusement park and cafe.
Are there nearby grocery stores or markets near Papa Johns Pizza?
Yes, Alnoor Halal Meat and Groceries and Arbat Market are nearby grocery stores where you can shop before or after enjoying your pizza.
Is there a nearby gas station near Papa Johns Pizza in case I need fuel?
Exxon & Mobil Stations and Shell gas stations are close by, convenient for refueling when visiting the area.
How does the proximity of local shops like Beau's Place and B Loft Barbershop benefit customers?
Customers can combine visits to Papa Johns Pizza with stops at nearby barber shops like Beau's Place and B Loft Barbershop for grooming and beauty services.
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