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McDonald's

3.7
(780 reviews)

Business Details

25647 Westheimer Pkwy, Katy, TX
77494, United States
(281) 395-5133
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
25647 Westheimer Pkwy, Katy, TX
77494, United States

Hours

Reviews

3.7
780 reviews
5 stars
370
4 stars
138
3 stars
91
2 stars
37
1 star
144

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect or incomplete orders, leading to frustration.

Customer Service

Feedback highlighted a mix of positive and negative experiences, with some praising friendly staff while others reported rude and unprofessional behavior.

Food Quality

Several reviews mentioned inconsistent food quality, with complaints about cold or stale items, while others enjoyed fresh and hot meals.

Cleanliness

There were significant concerns regarding the cleanliness of the location, with some customers describing it as unsanitary.

Speed of Service

While some customers experienced quick service, others reported long wait times, particularly in the drive-thru.
  • MS
    manjula sakthivel
    6 days ago
    1.0
    I ordered in the mobile app 20 mins ahead of arriving there but when I went inside to pickup the order only they started with it. I was in a hurry so picked it up and came home, when I opened the bag 3 of my ordered items were missing. I called the location multiple times but no one responded. It’s frustrating. If you decide to place a order here double check yourselves if everything in the order is placed.
  • AJ
    Anthony Johnson
    Feb 18, 2026
    5.0
    The has to be the best McDonald's in the city of Houston and I have been to many locations as I travel around the city for my job. Thank you for the great service!
  • SZ
    Susu Zhang
    Feb 13, 2026
    1.0
    Too slow. Very bad attitude
  • MR
    M Renfro
    Feb 8, 2026
    1.0
    THE CLEANLINESS OF THIS PLACE IS A NIGHTMARE. THIS PLACE WILL MORE THAN LIKELY GET YOU SICK. DONT EAT HERE.
  • RS
    Ravinder Singh
    Feb 4, 2026
    5.0
    McDonald’s is a reliable spot for quick food when you’re on the go. The service here was fast, the staff was polite, and the place was clean and well-organized. My order was accurate, and the food was hot and fresh, which really matters at a fast-food restaurant. Drive-thru moved smoothly, and parking was easy. Overall, a solid experience and consistent quality like you expect from McDonald’s. Would stop here again.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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