McDonald's

3.6
1585 reviews
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Business Details

26149 Katy Freeway, Katy, TX
77494, United States
(281) 394-7377
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
26149 Katy Freeway, Katy, TX
77494, United States

Hours

Reviews

3.6
1,585 reviews
5 stars
667
4 stars
315
3 stars
233
2 stars
101
1 star
269

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported slow service, particularly in the drive-thru, with wait times often exceeding 15 minutes.

Customer Service

Feedback highlighted issues with staff attitude, including rudeness and lack of professionalism, particularly from management.

Order Accuracy

Numerous reviews mentioned problems with incorrect orders and missing items, leading to customer frustration.

Food Quality

While some customers enjoyed the food, there were complaints about cold meals and inconsistent quality.

Cleanliness

Several reviews pointed out cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
  • RM
    Raquel Moreno
    1 day ago
    5.0
    These people are so nice & friendly . Food is fresh and hot . This place is clean.
  • GH
    Gerardo Herrera
    2 days ago
    3.0
    It’s crazy I have been buying from here for a long time, sometimes I get the usual mistake, missing a Patty when I paid for the extra one, I usually don’t complain, but now ordering something and getting something completely different it’s a joke, they even placed the right sticker on top but inside a completely different thing, not trying to bash but it’s not rocket science….
  • LS
    Lety S
    3 days ago
    1.0
    4 Hot & Spicy meals that were completely missing, and when I called to get it resolved, the manager Ryan was unbelievably rude. Instead of helping, he basically called me a liar and acted like the missing food was my fault. This is terrible customer service and completely unacceptable. I paid for food I did NOT receive, and then I was disrespected on top of it. If this is how customers are treated, I don’t know why anyone would return. Fix your staff, fix your service, and learn how to treat paying customers with basic respect. Filled out the survey also
  • MD
    Maribell Duenas
    4 days ago
    1.0
    I ordered two different times at this location both a Thursday night. It was a Dine in order. The food was not brought to us instead it was called out rudely and thrown in the table for us to pick up. It was bagged with no care and it clearly showed that the workers had no intention to be there. My experience was genuinely disappointing.
  • YY
    YarHarFD
    5 days ago
    5.0
    I have never reviewed mcdonalds before. This location the quality of the food is outstanding. I got a double cheeseburger that had a perfect bun, perfect patty with perfect distribution of ingredients and char. Was honestly better than their marketing photos. Wild
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Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 26149 Katy Freeway?

McDonald's is open daily from 5:00 AM to 11:00 PM.

When is the McDonald's drive-through open?

The drive-through is available every day from 5:00 AM to 11:00 PM.