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McDonald's

3.7
(1187 reviews)

Business Details

27140 Cinco Ranch Blvd, Katy, TX
77494, United States
(281) 394-7851
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
27140 Cinco Ranch Blvd, Katy, TX
77494, United States

Hours

Reviews

3.7
1,187 reviews
5 stars
524
4 stars
245
3 stars
129
2 stars
77
1 star
212

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including inattentiveness, incorrect orders, and rude staff.

Cleanliness

Many reviews highlighted dirty tables and floors, with a need for more frequent cleaning.

Food Quality

Several customers expressed dissatisfaction with food quality, including cold or burnt fries and incorrect orders.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and quick service during their visits.
  • TS
    Tonga Simmons
    Feb 24, 2026
    4.0
    I take my granddaughter here after church it's a good place to meet with the kids. They just need to pay more attention to cleaning the tables so we don't have to do it before we sit. No problem doing it after but we always have to find a less dirty table to clean for us to sit and eat.
  • YM
    Yevhen Mazur
    Feb 20, 2026
    1.0
    The service is incredibly bad! The people who work here are incredibly inattentive! They constantly forget something! They forget fries, they forget nuggets, they forget sauces, they forget toppings! I usually don't go back and write reviews, but today was too much! I ordered a Happy Meal for my son with a hamburger, adding meat and cheese to make it a double cheeseburger, but when we got home and sat down at the table, we found the burger without any toppings, which really upset and angered my son! From now on, I'll give this place one star every time for service like this! I think it's fair.
  • JG
    Jose Garcia
    Feb 19, 2026
    5.0
    Overall excellent in service and food was fast.
  • EV
    Emily Vasquez
    Jan 9, 2026
    2.0
    Scanners to earn points were not working, employees seem to all be in the kitchen and no one at the counter or drive thru. Asked for assistance but were left ignored. Tables were extremely dirty and seats were sticky. Overall not a great experience except for the fact that their fries are crispy and fresh.
  • LB
    Lisbeth Barreto
    Dec 28, 2025
    5.0
    Todo muy bien... había escrito otra opinión pensando que era otro McDonald pero en este especifico todo estuvo perfecto... es más del que escribí la mala reseña nos fuimos y vinimos a este y todo excelente super super amable el personal.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 27140 Cinco Ranch Blvd, Katy, TX?

McDonald's at this location is open daily from 6:00 AM to 11:00 PM.

What are the drive-through hours for McDonald's at this location?

The drive-through is available daily from 6:00 AM to 11:00 PM.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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