McDonald's

3.7
2127 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
22914 Morton Ranch Rd, Katy, TX
77449, United States

Hours

Reviews

3.7
2,127 reviews
5 stars
915
4 stars
447
3 stars
260
2 stars
133
1 star
372

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.

Cleanliness

Many reviews highlighted unsanitary conditions, with dirty tables and floors being a common complaint.

Order Accuracy

Numerous customers experienced issues with incorrect orders, both in-store and for delivery.

Staff Attitude

While some employees received praise for their friendliness, others were criticized for unprofessional behavior and lack of customer care.

Food Quality

Feedback on food quality was mixed, with some customers enjoying fresh items while others received cold or poorly prepared meals.
  • KU
    Klazet USA
    4 days ago
    1.0
    I literally stood at the counter and watched the cooks dig up their nose did not wash their hands and dealt with people fool I cannot make this up smh
  • KD
    Kimberly Driver
    Nov 16, 2025
    1.0
    Avoid this location if you can. Especially during breakfast time. We pulled up at 9:55am today and we didn’t get to the drive-thru speaker until 10:18. The employee who took my order literally said “you have a mobile order?” in a voice that sounded like he was still asleep. Do you people know your line is wrapped around the building and that people have been waiting in line for 25 minutes? What has happened to customer service? This seems to be a problem indicative of all McDonalds locations. If Chic-fil-a and Whataburger can figure it out surely one of the oldest franchises in history can. Do better McDonalds!!!
  • AN
    Angel Alfonzo Meza Navarro
    Nov 13, 2025
    1.0
    Asked in the drive tru for only a strawberry Shake with no whipped cream, was not ready when i get in the Window. Make wait in another Window 10min and when it was ready surprise surprise it hadas whipped cream on it, i toldo the lady that it was with no whipped cream and she made it again but it was practicaly a vanilla shake as it was more white than Pink, maybe they just mixed the whipped cream on it. Horrible service
  • BD
    Brian Dobbs
    Nov 9, 2025
    1.0
    I ordered almost $50 worth of food, and I’ve been here plenty of times and it’s been great! However, when I pulled up to the window they said the CO2 was out. I was super cool with that and said “just take that off the order” apparently they said “it’s an online order and we can’t do that”. I was flabbergasted and said I’d rather cancel the entire thing instead of getting 2 drinks I didn’t want. They agreed and I drove away! Something needs to change that is ridiculous!
  • ZM
    Zaid Manadha
    Oct 22, 2025
    1.0
    I had a very disappointing experience at this McDonald’s today. When I asked about the McValue promotion the dept. manager Llina abruptly told me that it “doesn’t run anymore” in a rude dismissive tone that made me feel unwelcome just for asking a simple question. Another team member kindly stepped in to help but Llina then walked all the way from the station to the front counter just to tell me to “get off the line” because there was ONE customer behind me. Her attitude and behavior were completely unprofessional and unnecessary. This is not how a manager should behave. Staff like Llina create a toxic customer experience and should not be in a supervisory role!!! Upper Management should fire her since managers are responsible for setting the tone of service and allowing this to continue will harm your brand and alienate customers. #PoorService

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's drive-thru at 22914 Morton Ranch Rd, Katy, TX?

The drive-thru at McDonald's located at 22914 Morton Ranch Rd, Katy, TX is open daily from 5:00 AM to 1:00 AM.

What delivery services does McDonald's at Morton Ranch Rd offer?

McDonald's offers curbside pickup, delivery, same day delivery, and no-contact delivery services.