McDonald's

3.7
2143 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
22914 Morton Ranch Rd, Katy, TX
77449, United States

Hours

Reviews

3.7
2,143 reviews
5 stars
921
4 stars
450
3 stars
260
2 stars
135
1 star
377

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Mixed reviews on food quality, with some customers receiving cold or incorrect items, while others praised fresh fries and good meals.

Cleanliness

Several reviews highlighted unsanitary conditions, including dirty tables and floors, contributing to a negative dining experience.

Staff Attitude

Customer experiences varied widely, with some praising friendly staff while others reported unprofessional behavior from management.
  • KS
    Ken SpringTX
    Jan 5, 2026
    4.0
    Once the one customer who caused a traffic jam moved on, this location was smoking fast! Everyone is curtious, food was great and the fries are spot on! A note, entry and exit is a little challenging so just be on guard. Still worth a visit.
  • TC
    Tesha Campbell
    Dec 24, 2025
    1.0
    Horrible Service!! The manager was rude and talking over me. It is Christmas Eve and I understand everyone wants to get home to their families but leaving people in line that has been waiting for over 10 minutes and when I get to the intercome to place my order after you just took the car in front me order you tell me you are Closed is unacceptable. Good customer service is send someone out put cones out and anyone that comes behind the people already in line gets turned away. The manager walks outside to cut off the line but Refused to take the orders of people already in line she stated they already begun throwing food away so no food is available remind you it only 4:56pm and they close at 5pm. So disappointed in the service here will not support this location in the future. As a manager that was unacceptable she needs to be restrained.
  • IC
    Ibis B Palmar C
    Dec 20, 2025
    2.0
    Realmente la persona en la caja que me atendió primera vez fue excelente en caja y su servicio , fue excelente hasta me sirvió la cajita feliz en la mesa , el helado , el refresco con mi nieta , todo fue excelente , pero luego mi nieta quería otra cajita feliz ,me atendió y allí fui a la caja fue otra mujer de lente ,que mal atención al cliente , por favor
  • CS
    Christina Santana
    Dec 20, 2025
    1.0
    This McDonald's is always slow one person has to speak to everyone because they don't understand English
  • 44
    4KHuncho
    Dec 17, 2025
    1.0
    When called up to mcdonalds i was rushed off the phone, they always say “the ice cream machine isn’t working” which is a way of saying i dont wanna clean the ice cream machine, its always the same problems either my fries are cold or they never have ice cream .

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's drive-thru at 22914 Morton Ranch Rd, Katy, TX?

The drive-thru at McDonald's located at 22914 Morton Ranch Rd, Katy, TX is open daily from 5:00 AM to 1:00 AM.

What delivery services does McDonald's at Morton Ranch Rd offer?

McDonald's offers curbside pickup, delivery, same day delivery, and no-contact delivery services.