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Jimmy John's

3.8
(224 reviews)

Business Details

24449 Katy Fwy, Katy, TX
77494, United States
(281) 394-2855
https://locations.jimmyjohns.com/tx/katy/sandwiches-2189.html

About

Sandwich Restaurant

Location

Jimmy John's
24449 Katy Fwy, Katy, TX
77494, United States

Hours

Reviews

3.8
224 reviews
5 stars
123
4 stars
32
3 stars
19
2 stars
7
1 star
43

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Customer Service

Feedback highlighted poor customer service experiences, including rude staff and lack of responsiveness from management.

Food Quality

While some customers enjoyed the sandwiches, others complained about bland flavors, stale ingredients, and overall dissatisfaction with the food.

Delivery Issues

Numerous reviews mentioned slow delivery times and problems with delivery drivers, contributing to a negative experience.

Speed of Service

Despite complaints, several customers praised the speed of service when orders were correct.
  • SB
    Skater Boi
    Feb 23, 2026
    1.0
    I just left this location (2/23/26 around 5:40pm), and the customer service from (Corrine) was extremely disappointing. The girl at the register (Corrine) was very unwelcoming from the start. Also, her dirty looks she was given, don't get me started. I politely asked if I could add mayo to my sandwich, and she told me no because “the sandwich already has meat on it,” which made no sense. The sandwich was literally being prepared at that moment, so it wouldn’t have been an issue to add it. Her “I don’t care” attitude was very noticeable and made the whole experience uncomfortable. Customer service should make people feel welcome, not like they’re inconveniencing someone for asking a simple request. I would not recommend this location if this is the level of service being provided.
  • AA
    Amia
    Jan 23, 2026
    5.0
    i don't actually know about service and atmosphere bcuz i got it from my mom but the sandwich was amazing 12/10
  • AR
    Ashley Ross
    Dec 27, 2025
    1.0
    Got a delivery, should have been a combo and instead I received no chips and a bag with an empty cup inside! WTH
  • RD
    Roy Daaboul
    Dec 24, 2025
    3.0
    I wanted to order a ham and cheese but get it toasted! The cashier said we cannot toast original sandwiches but I could get a favorite Cubano and take off the rest of the meat and only have ham and cheese and it can be toasted!? "Claims its a corporate decision " Well corporate how would it fell if I had walked out and not ordered you would have lost a $25.00 sale but I only ordered because I was in a rush and short on time but I can guarantee that I will not be back to order from your establishment!...
  • SA
    Sudee Ayyazhi
    Nov 29, 2025
    1.0
    I’ve enjoyed food from this restaurant’s other locations, so I came in with high expectations — but this branch was a huge disappointment. The food was completely bland with no real flavor, and the portions were surprisingly small. The fillings were limited, and nothing felt worth the price they charge. It’s frustrating knowing their other locations serve genuinely tasty food, but this one does not come close. Definitely not worth the visit.

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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