Jimmy John's

3.8
222 reviews

About

Sandwich Restaurant

Location

Jimmy John's
24449 Katy Fwy, Katy, TX
77494, United States

Hours

Reviews

3.8
222 reviews
5 stars
122
4 stars
32
3 stars
19
2 stars
7
1 star
42

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Customer Service

Feedback indicates a mix of experiences, with some praising friendly staff while others reported rude or unhelpful service.

Food Quality

While some customers enjoyed the freshness and taste of the sandwiches, others complained about bland flavors and stale ingredients.

Delivery Issues

Numerous reviews highlighted problems with delivery times, including late arrivals and cancellations.

Cleanliness

Several customers noted cleanliness issues within the restaurant, including dirty tables and unpleasant odors.
  • AR
    Ashley Ross
    Dec 27, 2025
    1.0
    Got a delivery, should have been a combo and instead I received no chips and a bag with an empty cup inside! WTH
  • RD
    Roy Daaboul
    Dec 24, 2025
    3.0
    I wanted to order a ham and cheese but get it toasted! The cashier said we cannot toast original sandwiches but I could get a favorite Cubano and take off the rest of the meat and only have ham and cheese and it can be toasted!? "Claims its a corporate decision " Well corporate how would it fell if I had walked out and not ordered you would have lost a $25.00 sale but I only ordered because I was in a rush and short on time but I can guarantee that I will not be back to order from your establishment!...
  • SJ
    Sheila Jones
    Dec 1, 2025
    1.0
    I had a sandwich delivered and they never disappoint but today my sandwich was just as sad as this rainy day. I ordered the toasted chicken bacon ranch and I got soggy bread, ranch , and lettuce.
  • SA
    Sudee Ayyazhi
    Nov 29, 2025
    1.0
    I’ve enjoyed food from this restaurant’s other locations, so I came in with high expectations — but this branch was a huge disappointment. The food was completely bland with no real flavor, and the portions were surprisingly small. The fillings were limited, and nothing felt worth the price they charge. It’s frustrating knowing their other locations serve genuinely tasty food, but this one does not come close. Definitely not worth the visit.
  • ZB
    Zach Barker
    Sep 6, 2025
    1.0
    Unfortunately my family loves jimmy johns. This is the closest one to us. They have never gotten a single order correct. Cannot stand going here.