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Jimmy John's

3.7
(165 reviews)
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Business Details

1230 Mason Rd, Katy, TX
77449, United States
(281) 829-9256
https://locations.jimmyjohns.com/tx/katy/sandwiches-3021.html

About

Sandwich Restaurant

Location

Jimmy John's
1230 Mason Rd, Katy, TX
77449, United States

Hours

Reviews

3.7
165 reviews
5 stars
88
4 stars
21
3 stars
13
2 stars
12
1 star
31

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rudeness from staff and lack of proper greetings.

Food Consistency

Several reviews highlighted inconsistencies in food quality, with complaints about missing ingredients and poorly made sandwiches.

Speed of Service

Many customers expressed dissatisfaction with slow service and delivery times, contradicting the brand's 'freaky fast' promise.

Cleanliness

While some customers noted cleanliness, others reported unpleasant odors in the dining area.

Positive Experiences

Despite the negatives, there were numerous positive comments about the taste of the sandwiches and some staff members providing excellent service.
  • LL
    le le
    Jan 12, 2026
    1.0
    I ordered the #12 beach club which is what I always order. I asked for extra cheese this time and got lesser meat. I called it in and the guy arguing with me that made my sandwich that he put meat on it yesterday one slice of meat.
  • CH
    Charleene Hollowell
    Jan 3, 2026
    5.0
    I always pickup a sandwich from here first my elderly dad (91)… he loves it, it’s truly a treat he enjoys!
  • KJ
    Kathleen Jorgensen
    Dec 27, 2025
    2.0
    Went to mason road jimmy John’s at noon today ordered a giant turkey with lettuce, tomato and cheese. When we got home to eat it, it had only 4 small slices of turkey and they forgot to put cheese on the grinder. We have been coming to this location for over 4 years. This experience was very disappointing and we will not be returning.
  • JF
    Jose Fernandez
    Dec 23, 2025
    2.0
    Long time Jimmy John's customer. The 1230 Mason Rd, Don't believe in Xtra topping on sandwich. Very disappointing sandwich.
  • YY
    YourEarly Grave (YourEarlyGrave)
    Nov 24, 2025
    5.0
    Staff here is so fast, blink and you might miss them making your sandwich. Ingredients taste more fresh than the place with the $5 footlong... I always get one of the Italian sandwiches, could not recommend this place enough if you want a quick meal on the go.
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