About
Grocery Store
No store does more than your nearby H-E-B located at 1621 Mason Road in Katy, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.5
2,953 reviews
5 stars
2,110
4 stars
531
3 stars
158
2 stars32
1 star
122
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, there were several complaints about poor service, particularly in the bakery and seafood departments.
Product Freshness
Customers frequently noted the freshness of produce and other grocery items, but there were significant complaints regarding the quality of seafood and bakery products.
Store Cleanliness
The store is generally reported as clean and well-organized, contributing to a positive shopping experience.
Curbside Experience
Curbside service received mixed reviews, with some customers experiencing issues with incorrect items and long wait times.
Pricing
Many customers appreciated the reasonable prices and weekly promotions, although some expressed concerns about rising prices and product quality.
- KGKevin Garcia2 days ago1.0I died while shopping here
- JDJohn B DuodehNov 9, 20251.0I was shopping with my three young children, aged 11, 5, and 2. While in the toy aisle, each child selected an item. As we proceeded towards the checkout, standing near the cash registers, my two-year-old became restless, and I opened the Spider-Man toy he had chosen to soothe him. At this point, a female employee, whose name I was unable to ascertain, approached my family and began taking photographs of me and my children without our consent. I immediately questioned her actions, stating clearly that I did not authorize the photography of my children and asked her to cease. She responded by saying it was "for the number." I reiterated my demand for her to delete any pictures taken and to stop photographing my children. She then walked away without further engagement. Upon reaching the cash register, I requested to speak with a supervisor and recounted the entire incident, emphasizing my concern about the unauthorized photographs of my children. I explicitly asked that the employee be instructed to delete these images. I want to stress that at no point was I attempting to leave the store without paying; I was standing directly in front of the registers, prepared to complete my purchase. This incident has left me feeling profoundly upset and discriminated against. To be subjected to such treatment, particularly in the presence of my innocent children, and to feel as though I was being racially profiled or wrongly accused of theft while in the process of paying, is utterly unacceptable. H-E-B has always been a preferred grocery store for me due to its convenience and my previously positive experiences. I reside close to your store and have always valued it as a community resource. However, this visit has severely tarnished my perception and left me feeling unwelcome and disrespected. I urge you to conduct a thorough and immediate investigation into this matter. I also request confirmation that the photographs taken by the employee have been promptly and permanently deleted. Such behavior from an employee is inappropriate and warrants serious attention. I believe that appropriate action, whether disciplinary or through additional training, should be taken to ensure no other customer experiences such a distressing situation. I am a loyal customer and certainly not a thief, and I expect a respectful and secure shopping environment for my family.
- BBBrandon BelchNov 7, 20251.0Quality of produce and meat market had declined at this location and I’ve watched it happen for a couple of years now. The price of meat is ridiculous and I get it but the quality of cuts is sad. It looks like they cut a lot of meat with a dull knife and it’s torn most of the time. On top of it half of the cuts are uneven and we all know how that cooks. Heb bacon has had paper thin slices in the thick bacon bags almost every single time and they count that as a whole slice which feels like robbery. The fresh made tortillas consistently have 6 unusual-able tortillas out of a bag of 10. Produce shelf life has been awful and even today all of the lettuce is browning and you expect customers to buy it. Yall used to be the king but have been nothing but a disappointment lately
- WWWesleyNov 4, 20255.0HEB is the only grocery store I go to. Has best quality food.
- SBSophia BrayNov 1, 20254.0Placed and order it up and got home and all of my eggs where cracked. Out of a dozen of eggs I may have got four.
Frequently Asked Questions About H-E-B
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.
What are the operating hours of the H-E-B store on Mason Road in Katy?
The H-E-B store at 1621 Mason Road in Katy is open daily from 6:00 AM to 11:00 PM.
Does the H-E-B on Mason Road offer curbside pickup and delivery services?
Yes, this location provides curbside pickup, delivery, and same-day delivery services for customer convenience.
What types of products can I find at the H-E-B store on Mason Road?
You can find a wide range of products including food and drinks, home and kitchen items, health and beauty products, baby and toys, flowers, outdoors and sports equipment, and office and school supplies.
Where can I find up-to-date information about H-E-B related COVID-19 vaccine news?
You can visit https://vaccine.heb.com/ for the latest news on COVID-19 vaccines and frequently asked questions.
From where does H-E-B source its meat products?
H-E-B sources fresh and frozen meats primarily from Texas suppliers, ranchers, and farmers across the USA, with some meat labeled from Canada and Mexico.
What payment options are accepted at the H-E-B store on Mason Road?
This H-E-B accepts American Express, Android Pay, Apple Pay, cash, checks, contactless payments, Discover, Mastercard, Samsung Pay, and Visa.
Are there accessible facilities available at the H-E-B Mason Road store?
Yes, the store has wheelchair-accessible entrances and parking, as well as public restrooms available.
What nearby ATMs can I use when visiting H-E-B on Mason Road?
Nearby ATMs include the HEB ATM, Coinme ATM, Wells Fargo ATM, Bank of America ATM, and The Exchange Network ATM, which provide convenient access to cash during your visit.
Are there dining options near the H-E-B store on Mason Road?
Yes, nearby restaurants include Three Sisters Cajun Specialtz, Red River BBQ and Grill, Arepa 72, Karam Grill & Bakery, and DoubleDave's Pizzaworks where customers can enjoy a meal before or after shopping.
What other services or shops are located near the H-E-B on Mason Road that might interest customers?
Customers can explore local services like Blue Rhino Propane Exchange, Amazon Counter - Water Tree Mason for deliveries, Arianna Hair Boutique for beauty needs, and Body and SOL beauty and tanning salon nearby.