About
Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 1621 Mason Road in Katy, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.5
2,970 reviews
5 stars
2,123
4 stars
531
3 stars
158
2 stars34
1 star
124
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while some customers praise friendly and helpful employees, others report rude interactions and poor service experiences.
Product Quality
There are concerns about the quality of certain products, particularly seafood and bakery items, with multiple reports of spoiled or incorrect orders.
Store Experience
Many customers appreciate the cleanliness and organization of the store, as well as the variety of products available.
Curbside Service
Curbside pickup has received criticism for incorrect orders and long wait times, leading to customer dissatisfaction.
Pricing
Customers generally find prices reasonable, but some express concerns about rising prices and declining quality over time.
- BBBrianDec 28, 20251.0Most of the time our curbside has been great. Until the last 2 orders we've been missing items. Today, the employee hit the back of our car with the cart. Didn't apologize so that tells me the training is minimal. Very poor customer service at this location.
- CHClaudia Berenice Flores HernándezDec 23, 20255.0Excelente lugar para realizar todo tipo de compras
- CKCynthia KerlegonDec 12, 20255.0HEB is great as always. We make shopping a family event. Three generations shopping together. The car carts are available for little ones along with the mini cart. Everyone can do their thing. For me it's shopping and teaching. I did the same with the 2 and generation. We learn color, shapes and all about items in the different departments. After all that fun it's time for BBQ at the restaurant inside, True Texas BBQ. I wish other families would give this a chance and get all the great deals. Don't forget to coupon !!!
- BPBehnaz PaydarDec 1, 20252.0I shop at this location a few times each week. I have had a very bad experience with a person in customer service (Josh). He doesn’t know anything about customer service. First time when I was returning an item without a receipt instead of trying to find another way to locate my receipt he rudely suggested I could have picked up a 2 dollar item from their shelf and trying to return it. Second encounter with him was today when the cashier didn’t tell me I need coupon for each item and when I went to customer service to fix this. I nicely asked him if they possibly have the coupon I needed and he rudely responded why would we have a coupon here and asked me to go and grab a coupon next to the item. They need to hire people who are helpful and polite instead of this jerk. During our encounter today he was talking back to me the whole time.
- JJjustinlewisableNov 25, 20255.0Love this HEB. My one suggestion is to add more directional signage by the curbside area. I only see arrows on the road indicating one way traffic, while obvious to the observant driver who notices direction of parking spaces I see a lot of people driving the wrong way. Maybe even add a yield sign to traffic rounding the curbside pickup loop for the incoming traffic entering from Mason road. Just my suggestions to help avoid frustrated drivers.
Frequently Asked Questions About H-E-B
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.
What are the operating hours of the H-E-B store on Mason Road in Katy?
The H-E-B store at 1621 Mason Road in Katy is open daily from 6:00 AM to 11:00 PM.
Does the H-E-B on Mason Road offer curbside pickup and delivery services?
Yes, this location provides curbside pickup, delivery, and same-day delivery services for customer convenience.
What types of products can I find at the H-E-B store on Mason Road?
You can find a wide range of products including food and drinks, home and kitchen items, health and beauty products, baby and toys, flowers, outdoors and sports equipment, and office and school supplies.
Where can I find up-to-date information about H-E-B related COVID-19 vaccine news?
You can visit https://vaccine.heb.com/ for the latest news on COVID-19 vaccines and frequently asked questions.
From where does H-E-B source its meat products?
H-E-B sources fresh and frozen meats primarily from Texas suppliers, ranchers, and farmers across the USA, with some meat labeled from Canada and Mexico.
What payment options are accepted at the H-E-B store on Mason Road?
This H-E-B accepts American Express, Android Pay, Apple Pay, cash, checks, contactless payments, Discover, Mastercard, Samsung Pay, and Visa.
Are there accessible facilities available at the H-E-B Mason Road store?
Yes, the store has wheelchair-accessible entrances and parking, as well as public restrooms available.
What nearby ATMs can I use when visiting H-E-B on Mason Road?
Nearby ATMs include the HEB ATM, Coinme ATM, Wells Fargo ATM, Bank of America ATM, and The Exchange Network ATM, which provide convenient access to cash during your visit.
Are there dining options near the H-E-B store on Mason Road?
Yes, nearby restaurants include Three Sisters Cajun Specialtz, Red River BBQ and Grill, Arepa 72, Karam Grill & Bakery, and DoubleDave's Pizzaworks where customers can enjoy a meal before or after shopping.
What other services or shops are located near the H-E-B on Mason Road that might interest customers?
Customers can explore local services like Blue Rhino Propane Exchange, Amazon Counter - Water Tree Mason for deliveries, Arianna Hair Boutique for beauty needs, and Body and SOL beauty and tanning salon nearby.