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El Pollo Loco

4.0
(1027 reviews)

Business Details

390 S Mason Rd, Katy, TX
77450, United States
(281) 665-4501
https://restaurants.elpolloloco.com/tx/katy/390-s-mason-rd

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Katy,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • Accepts checksAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
390 S Mason Rd, Katy, TX
77450, United States

Hours

Reviews

4.0
1,027 reviews
5 stars
561
4 stars
207
3 stars
100
2 stars
49
1 star
110

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality, with some praising the chicken as flavorful while others reported dry and stale chicken.

Customer Service

Customer service experiences vary widely; some staff are noted as friendly and accommodating, while others are described as rude and dismissive.

Cleanliness

Several customers expressed concerns about cleanliness in the dining area and restrooms.

Order Accuracy

There are frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Value for Money

Some customers feel the prices are high for the quality and portion sizes received.
  • TT
    Tania
    Feb 18, 2026
    5.0
    Me encantan sus ensaladas, son deliciosas, el chico de la caja súper amable
  • SA
    Sufy A
    Feb 18, 2026
    3.0
    Chicken was dry and stale. Quality of chicken has went down
  • MK
    Malzahar Khalil
    Feb 11, 2026
    5.0
    Good chicken. Had a misunderstanding with an order once, Manager Stephanie went to great lengths to take good care of me. She's amazing!
  • EG
    Elizabeth Garcia
    Feb 7, 2026
    2.0
    The drive thru experice here continues to be disappointing. The staff in that area have constantly been very dismissive like they dont want to work. This last time they initially gave me the. wrong ending amount , when I asked for it to be double checked I was given attitude by the gentleman and the he proceeded to correct the amount. I only had ordered the 8pc mixed chicken , no sides ... When I arrived at the window, it was a different person who was dismissiv, not even a hi or at the end thank you . I don't expect a royal treatment but I do expect manners.
  • KB
    Kenneth Bowman
    Feb 3, 2026
    3.0
    There good. If you've been to one that is exceptional, you'll probably be disappointed. However, they're ok.

Frequently Asked Questions About El Pollo Loco

What are the regular operating hours of El Pollo Loco in Katy, TX?

El Pollo Loco is open Monday through Saturday from 10:00 AM to 10:00 PM, and Sunday from 10:00 AM to 10:00 PM.

Does El Pollo Loco offer catering services?

Yes, El Pollo Loco offers catering services.

Brand Certified Facts from El Pollo Loco

El Pollo Loco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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