Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Katy,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
1,038 reviews
5 stars
573
4 stars
207
3 stars
99
2 stars
50
1 star
109
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers praised the chicken for being flavorful and well-cooked, but there were numerous complaints about dry, overcooked, or reheated chicken.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions in the dining area and restrooms, indicating a need for better cleanliness standards.
Positive Experiences
Despite the negative feedback, some customers reported excellent service and enjoyable meals, indicating that experiences can vary significantly.
Value for Money
While some customers found the food to be a good value, others felt that the portions were small and prices were high for the quality received.
- JRJessica R3 days ago2.0The first time the food was good and I just ordered an avocado bowl today for lunch around 2pm and the chicken seemed microwaved and not fresh. Currently suffering stomach issues too after eating the food from here 😖 don’t recommend
- VVVStarNov 8, 20255.0Love love Pollo Loco! I come here pretty often. The chicken taste fresh and the sides are tasty. The service is always great and I have the coupons on the app so they come in handy. As long as they continue making the chicken tasty I'll keep coming!
- KWKathy WatzekNov 6, 20255.0I just came by almost at closing time. I was served by Diana who was very friendly despite it being late night. They were very short staffed. She both took my order and prepared it. Please make sure her paycheck reflects the excellent customer service she provides.
- VBVirginia BarrieraOct 27, 20255.0First time here, I recommend the chicken plates. Chicken is well season, cooked on the grill. In addition a variety of sides. I recommend the 2 piece Chicken which includes 2 sides. I will come back.
- GSGeraldine SanderlinOct 18, 20252.0Just ordered from this location and the service is downright disgusting. The employees are rude, careless, and have zero respect for customers. They handed me my order missing food I PAID for, and when I pointed it out, they gave me a nasty attitude like I was bothering them. I’m not asking for a favor — I’m paying for my food, and I expect to get what I ordered without being disrespected. What’s worse is this isn’t even the first time — every time I come here, it’s the same trash service. Clearly no one here cares about doing their job right.
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco in Katy, TX?
El Pollo Loco is open Monday through Saturday from 10:00 AM to 10:00 PM, and Sunday from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco offers catering services.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Check, Discover, and Visa.
Where is El Pollo Loco located?
El Pollo Loco is located at 390 S Mason Rd, Katy, TX 77450, USA.
Can I order from El Pollo Loco online?
Yes, you can order online through their website or their app available on the Apple App Store.
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco has a drive-through service for customer convenience.
Is free Wi-Fi available at El Pollo Loco in Katy?
Yes, El Pollo Loco provides free Wi-Fi for customers.
What nearby restaurants can I visit after dining at El Pollo Loco?
Nearby restaurants include Taco Cabana, Jason's Deli, and Rice Bowl, offering additional dining options.
Are there any automotive services near El Pollo Loco where I can get an oil change?
Yes, Jiffy Lube, an oil change and automotive repair station, is located nearby for your car maintenance needs.
Where can I find real estate agents near El Pollo Loco?
Several real estate agents are nearby, including Madison Andrews - Century21 Western, Anna Orozco-Bort Realtor, and Art Stroman The "Art" of Real Estate.