Brand Certified
El Pollo Loco
4.0(1027 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
390 S Mason Rd, Katy, TX
77450, United States
Certified by El Pollo Loco • Mar 01, 2026
(281) 665-4501
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/tx/katy/390-s-mason-rd
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Katy,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.0
1,027 reviews
5 stars
561
4 stars
207
3 stars
100
2 stars
49
1 star
110
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality, with some praising the chicken as flavorful while others reported dry and stale chicken.
Customer Service
Customer service experiences vary widely; some staff are noted as friendly and accommodating, while others are described as rude and dismissive.
Cleanliness
Several customers expressed concerns about cleanliness in the dining area and restrooms.
Order Accuracy
There are frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Value for Money
Some customers feel the prices are high for the quality and portion sizes received.
- TTTaniaFeb 18, 20265.0Me encantan sus ensaladas, son deliciosas, el chico de la caja súper amable
- SASufy AFeb 18, 20263.0Chicken was dry and stale. Quality of chicken has went down
- MKMalzahar KhalilFeb 11, 20265.0Good chicken. Had a misunderstanding with an order once, Manager Stephanie went to great lengths to take good care of me. She's amazing!
- EGElizabeth GarciaFeb 7, 20262.0The drive thru experice here continues to be disappointing. The staff in that area have constantly been very dismissive like they dont want to work. This last time they initially gave me the. wrong ending amount , when I asked for it to be double checked I was given attitude by the gentleman and the he proceeded to correct the amount. I only had ordered the 8pc mixed chicken , no sides ... When I arrived at the window, it was a different person who was dismissiv, not even a hi or at the end thank you . I don't expect a royal treatment but I do expect manners.
- KBKenneth BowmanFeb 3, 20263.0There good. If you've been to one that is exceptional, you'll probably be disappointed. However, they're ok.
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco in Katy, TX?
El Pollo Loco is open Monday through Saturday from 10:00 AM to 10:00 PM, and Sunday from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco offers catering services.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Check, Discover, and Visa.
Where is El Pollo Loco located?
El Pollo Loco is located at 390 S Mason Rd, Katy, TX 77450, USA.
Can I order from El Pollo Loco online?
Yes, you can order online through their website or their app available on the Apple App Store.
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco has a drive-through service for customer convenience.
Is free Wi-Fi available at El Pollo Loco in Katy?
Yes, El Pollo Loco provides free Wi-Fi for customers.
What nearby restaurants can I visit after dining at El Pollo Loco?
Nearby restaurants include Taco Cabana, Jason's Deli, and Rice Bowl, offering additional dining options.
Are there any automotive services near El Pollo Loco where I can get an oil change?
Yes, Jiffy Lube, an oil change and automotive repair station, is located nearby for your car maintenance needs.
Where can I find real estate agents near El Pollo Loco?
Several real estate agents are nearby, including Madison Andrews - Century21 Western, Anna Orozco-Bort Realtor, and Art Stroman The "Art" of Real Estate.
Brand Certified Facts from El Pollo Loco
El Pollo Loco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: