Dutch Bros Coffee

4.2
165 reviews

About

Coffee ShopCafeTea RoomJuice ShopDutch Bros. Coffee
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.

Details

  • DeliveryNot available
  • TakeoutAvailable
  • Accepts reservationsNot available
  • Requires appointmentNot available

Location

Dutch Bros Coffee
5840 N Fry Road, Katy, TX
77449, United States

Hours

Reviews

4.2
165 reviews
5 stars
123
4 stars
7
3 stars
4
2 stars
7
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and energetic staff, highlighting excellent service experiences, while others reported rude or unhelpful interactions.

Order Accuracy

Several reviews mentioned issues with incorrect orders, including drinks being made wrong or not as requested.

Wait Times

A significant number of customers expressed frustration with long wait times, especially for mobile orders and during busy periods.

Staffing Issues

Multiple reviews indicated that the location is often understaffed, contributing to slow service and long lines.

Drink Quality

Overall, customers enjoyed the quality and taste of the drinks, with specific favorites mentioned frequently.
  • DR
    demon boxer reyes
    Dec 28, 2025
    5.0
    First timer here. Awesome experience. Great service and coffee ☕. Zeth helped me today and was the best customer service and energy I've seen in a while. Thank you 😊💯
  • AW
    Angela Watts
    Dec 18, 2025
    3.0
    DON’T ORDER AHEAD, unless you have no where else to be and you want to wait over 20 minutes. I have ordered ahead a couple of times (I tried again because they weren’t busy) but both times I have now waited over 25 minutes. Tonight was awful. We ordered ahead and checked in at the window and let them know we had a mobile order and gave our name. While we were eating, two different people came up and ordered after us. They made their orders and they left. There was four cars in the drive through when we arrived and as we are waiting four to five more cars came to the drive through and got their orders made in a timely fashion. 30ish minutes later we leave with our drinks. One of our four drinks was so watered down it was gross and not drinkable, but wasn’t worth the time to go back and have it fixed. There was only two people working. The young lady who was “working” did not make one drink the entire time, she only chatted with the male coworker who was making drinks, and went to the fridge once and grabbed popping boba pearls, other than that she would disappear to the back. At one point I was able to catch her when she brought someone else’s drink to the window, and when I asked her how much longer she only gave the excuse we had a rushed. No they did not, I had been standing there the whole time. The cars in the drive through that came through were spaced a few minutes or so apart. I’m not even sure why order ahead is even an option?? Obviously they don’t make it a priority to make them even after you check in. The staff that I have encounter several times are friendly and I don’t fault them per say, but apparently there is no emphasis on making sure mobile orders get done in a timely manner. If you go to this location don’t bother ordering ahead you’ll get it faster waiting in the drive through line.
  • NS
    Norma Sanchez
    Dec 17, 2025
    1.0
    I order a large easy ice but got nothing but a cup full of ice very bad experience. I won’t be coming back not to pay 16 for a cup of ice!
  • AF
    Angie Florws
    Dec 6, 2025
    1.0
    They need to get better with the mobile orders I will order 30 min ahead and my order always still not ready so what’s the whole point of order ahead false advertising?
  • AA
    aFlea
    Dec 3, 2025
    1.0
    First off the food is fine and I really want to come back but with how long the line is and slow moving. I order ahead on the app get there, then they put it in and wait 20 min in line. Also the way they have the 2 enter and murge is not the best for off hours. I'm sitting in line already for 5 min and 2 cars pull in the 2nd lane to more or less cut in line seems super stupid. Unless you have some one out side able to put orders in. Over all food good service is lacking. Seems faster just to go to Starbucks at this time.

Frequently Asked Questions About Dutch Bros Coffee

What sugar-free flavors do you offer?

Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.

What drinks are caffeine-free?

We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!