Location.com logo
Brand Certified

Dunkin'

2.9
(261 reviews)

Business Details

20995 Katy Freeway, Katy, TX
77450, United States
(346) 615-2068
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Katy, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
20995 Katy Freeway, Katy, TX
77450, United States

Hours

Reviews

2.9
261 reviews
5 stars
94
4 stars
22
3 stars
16
2 stars
23
1 star
106

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported frequent mistakes with their orders, including wrong items and missing components.

Service Quality

Many reviews highlighted poor customer service, with staff being rude, unhelpful, and lacking training.

Food Quality

Customers consistently complained about the quality of food, mentioning items being burnt, cold, or stale.

Cleanliness

Several reviews noted unsanitary conditions in the dining area and poor overall cleanliness.

Wait Times

Customers experienced long wait times for their orders, both in-store and at the drive-thru.
  • RL
    Ryan & Ryan - Lang
    Feb 7, 2026
    1.0
    I'm not sure what been going on but the coffee tastes like old cigarettes. It's absolutely terrible lately. This used to be my go to place and now it's absolutely horrible. Truly disgusting and disappointed. Past 5 visits, in 2 weeks, the coffee is horrendous now :(
  • AS
    Abraham Shofowora
    Jan 28, 2026
    4.0
    It's a nice place to get food and sit down and talk. In the morning, definitely packed! In the day time passed 12 am its a little bit empty and not too busy but overall a good place to get baked goods amd food.
  • CA
    Carlos Alonzo
    Jan 19, 2026
    3.0
    Half of an egg on morning wraps. 1. They took the order wrong, we asked for four BEC morning wraps, got BEC on a bagel. 2. Our two lattes were done wrong, they had to redo them, they missed serving one on a medium cup, they likely missed the second shot on the other one. 3. Missed the cheese on the bacon egg and cheese on the croissant. 4. Had to wait about 20 mins for the first wraps w/cheese and the second BEC croissant. 5. Worked with poor Valery who handled everything with grace. Ruins our fond memories of coming to dunkin and enjoying a good breakfast.
  • CA
    Claridania Alonzo
    Jan 19, 2026
    2.0
    We were here for 30 minutes waiting for our wraps and two breakfast sandwiches. Our lattes were not lattes they were black coffees. It was a disaster. Our original order was wrong and we had to wait an eternity to get our food.
  • MM
    Marc McAllister
    Jan 9, 2026
    2.0
    The Baskin Robbins near us has been closed for repairs.....a long time...... So we decided to try the one that is partnered inside D.D...... the server was poorly trained. Literally did not know how to make a hot fudge sundae. Tried to use chocolate instead of hot fudge. When I pointed this out, the server literally didn't know the difference. His co worker told him which container was the hot fudge.......it was empty, so, no hot fudge. Ok, so, let's go ahead and use the hot praline caramel instead. That container was full. He then tries to hand it over. I had to tell him it still needed the whipped cream, nuts and cherry..........well, they had whipped cream.....no nuts, no cherry......No training, no sense of urgency.....not going back. Not normally a complainer, not angry and I don't really blame the server....I blame the lack of training and supervision at this location. This is how businesses fail.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: