Mixed reviews on customer service, with some praising friendly staff while others reported rudeness and poor service.
Food Quality
Inconsistent food quality; some customers enjoyed their meals while others complained about soggy or poorly prepared items.
Cleanliness
Concerns about cleanliness, with reports of dirty tables and unsanitary practices in food handling.
Speed of Service
Generally fast service reported, but some customers experienced long waits or incorrect orders.
Ice Cream Issues
Frequent complaints about melted blizzards and incorrect flavors, indicating inconsistency in ice cream preparation.
ES
Erica S
Oct 12, 2025
1.0
Been going to Dairy Queen’s for years and this is the first time I had a bad experience. Young lady with glasses and black hair took my order, she looked like she didn’t want to be there since she took my order. When she handed my Blizzard, it was the wrong one. I mentioned that it tasted a little funny, not what I usually get. The employee responded, “Not trying to be a JERK but, I’m pretty sure you ordered a different Blizzard.” I smiled and clarified that I had ordered a Strawberry Cheesecake with Chocolate, but she turned around looking mad and remade it with an attitude, and the second one ended up so watery I just threw it away. It wasn’t worth going back to argue, but I hope management can provide some additional customer service training. A little kindness goes a long way.
AB
A Brent
Oct 5, 2025
5.0
Had to treat myself to a Oreo blizzard!!
AF
A Freeman
Sep 28, 2025
1.0
Walked in and there were multiple employees standing around in the kitchen and no customers in the store or in the drink-thru. Stood at the counter for a a minute or two with employees in the kitchen looking at me and not saying a word, so I walked out and went to Culver’s.
JM
Jeffrey Maeker
Sep 16, 2025
5.0
Fast service and good food
SM
S Matteo
Sep 10, 2025
1.0
I went here specifically for the new Dr Pepper BBQ burger.
It was absolutely horrific! It tasted utterly disgusting! I couldn't even finish eating it, it was soooo bad. It not only tasted bad, but everything about it was gross. The burger was soggy and super greasy! This experience was a perfect reminder of why I don't go to DQ anymore...
Dairy Queen is located at 3121 W Grand Parkway, Katy, TX 77449, USA.
What are the operating hours for Dairy Queen in Katy?
Dairy Queen is open daily from 10:00 AM to 10:30 PM, except on Fridays and Saturdays when it closes at 11:00 PM.
Is Dairy Queen in Katy, TX currently open?
Dairy Queen is currently open and serving customers.
How can I contact Dairy Queen in Katy?
You can contact Dairy Queen at +1 832-437-3596.
Where can I order Dairy Queen menu items online for pickup?
You can order online for pickup at Dairy Queen via their order page: https://www.dairyqueen.com/en-us/order/pickup/n/45290/.
Does Dairy Queen have an official website where I can find more information?
Yes, Dairy Queen's location information is available at https://www.dairyqueen.com/en-us/locations/tx/katy/3121-west-grand-parkway-n/45290/.
What other food options are available near Dairy Queen at 3121 W Grand Parkway?
Nearby dining options include Panda Express for Chinese cuisine, Burger King for burgers, Culver’s for fast food, Domino’s Pizza, McDonald's, Los Perez Mexican Restaurant, and Urban Bird Hot Chicken.
Are there any automotive services near Dairy Queen in Katy?
Yes, nearby automotive services include Auto Care USA 7, Exxon gas station, Discount Tire, Mint Express Car Wash, and Caliber Collision auto body shop.
What nearby places can help with deliveries or package services near Dairy Queen?
There is a UPS Access Point location nearby that offers courier and delivery services for customer convenience.
What local amenities are available close to Dairy Queen for leisure and personal care?
Nearby amenities include F45 Training Morton Ranch gym, Ro's Barbershop, Vault Nail Bar for beauty services, and Karen's Hallmark Shop for gifts and cards.