Brand Certified
Dairy Queen
3.4(505 reviews)
Certified by Dairy Queen • Feb 22, 2026
Business Details
3121 W Grand Parkway, Katy, TX
77449, United States
Certified by Dairy Queen • Feb 22, 2026
(832) 437-3596
Certified by Dairy Queen • Feb 22, 2026
https://www.dairyqueen.com/en-us/locations/tx/katy/3121-west-grand-parkway-n/45290/
Certified by Dairy Queen • Feb 22, 2026
About
Certified by Dairy Queen • Feb 22, 2026
Fast Food RestaurantIce Cream ShopDairy Queen
Location
Certified by Dairy Queen • Feb 22, 2026
Hours
Certified by Dairy Queen • Feb 22, 2026
Reviews
3.4
505 reviews
5 stars
223
4 stars
73
3 stars
44
2 stars
31
1 star
134
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple reviews highlighted poor customer service, including rude staff and incorrect orders.
Food Quality
Customers reported inconsistent food quality, with complaints about soggy fries, melted blizzards, and incorrect orders.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions.
Positive Experiences
Despite the negatives, some customers praised friendly staff and good food, indicating that experiences can vary significantly.
- JMJose MoralesFeb 17, 20265.0Delicate dip cone 🍦
- JSJohn SmithJan 20, 20263.0Good
- JMJoselyn MazewskiJan 11, 20261.0I went to this Dairy Queen today with my three boys, all very excited for ice cream. I chose the drive-thru because it’s the easiest option for me as a mother, especially since one of my sons is autistic and can become overwhelmed, and another was asleep in the car. When I pulled into the drive-thru, I waited a while before anyone spoke on the intercom (there were no other cars in line). Eventually, a gentleman came on and said the drive-thru was not working. I said okay and parked, even though it meant waking my sleeping son and bringing my autistic child inside while he was stimming, which is exactly why I try to use drive-thrus whenever possible. Once inside, I noticed the same employee wearing a headset, laughing and talking with a family. He then walked behind the counter and took an order for someone who was clearly in the drive-thru. At that point, it was obvious the drive-thru was working. That was extremely upsetting. If the drive-thru had simply been used when I was there, I could have been in and out quickly without having to unload all my children. Being told it wasn’t working, only to see it actively being used, felt dismissive. I understand everyone has busy days, but for parents especially those with special needs children, small things like this make a big difference. I hope management addresses this so other families don’t have the same experience.
- BMBrittany MattaDec 31, 20251.0The man at the drive thru speaker had no professionalism, one of my 3 meals was not customized correctly, and 2 out of 3 blizzard treats were not even what I ordered. Safe to say I won’t be back.
- ESElsie SalazarDec 31, 20255.0Best Dairy Queen ever!! The staff is totally awesome n run a tight ship! The food is great n temperature is hot n food pretty fresh!! Thank you ladies!!
Frequently Asked Questions About Dairy Queen
What is the address of Dairy Queen in Katy, TX?
Dairy Queen is located at 3121 W Grand Parkway, Katy, TX 77449, USA.
What are the operating hours for Dairy Queen in Katy?
Dairy Queen is open daily from 10:00 AM to 10:30 PM, except on Fridays and Saturdays when it closes at 11:00 PM.
Is Dairy Queen in Katy, TX currently open?
Dairy Queen is currently open and serving customers.
How can I contact Dairy Queen in Katy?
You can contact Dairy Queen at +1 832-437-3596.
Where can I order Dairy Queen menu items online for pickup?
You can order online for pickup at Dairy Queen via their order page: https://www.dairyqueen.com/en-us/order/pickup/n/45290/.
Does Dairy Queen have an official website where I can find more information?
Yes, Dairy Queen's location information is available at https://www.dairyqueen.com/en-us/locations/tx/katy/3121-west-grand-parkway-n/45290/.
What other food options are available near Dairy Queen at 3121 W Grand Parkway?
Nearby dining options include Panda Express for Chinese cuisine, Burger King for burgers, Culver’s for fast food, Domino’s Pizza, McDonald's, Los Perez Mexican Restaurant, and Urban Bird Hot Chicken.
Are there any automotive services near Dairy Queen in Katy?
Yes, nearby automotive services include Auto Care USA 7, Exxon gas station, Discount Tire, Mint Express Car Wash, and Caliber Collision auto body shop.
What nearby places can help with deliveries or package services near Dairy Queen?
There is a UPS Access Point location nearby that offers courier and delivery services for customer convenience.
What local amenities are available close to Dairy Queen for leisure and personal care?
Nearby amenities include F45 Training Morton Ranch gym, Ro's Barbershop, Vault Nail Bar for beauty services, and Karen's Hallmark Shop for gifts and cards.
Brand Certified Facts from Dairy Queen
Dairy Queen partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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