Dairy Queen

3.4
493 reviews

About

Fast Food RestaurantIce Cream Shop

Location

Dairy Queen
3121 W Grand Parkway, Katy, TX
77449, United States

Hours

Reviews

3.4
493 reviews
5 stars
217
4 stars
71
3 stars
43
2 stars
31
1 star
131

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising friendly staff while others reported rudeness and poor service.

Food Quality

Inconsistent food quality; some customers enjoyed their meals while others complained about soggy or poorly prepared items.

Cleanliness

Concerns about cleanliness, with reports of dirty tables and unsanitary practices in food handling.

Speed of Service

Generally fast service reported, but some customers experienced long waits or incorrect orders.

Ice Cream Issues

Frequent complaints about melted blizzards and incorrect flavors, indicating inconsistency in ice cream preparation.
  • ES
    Erica S
    Oct 12, 2025
    1.0
    Been going to Dairy Queen’s for years and this is the first time I had a bad experience. Young lady with glasses and black hair took my order, she looked like she didn’t want to be there since she took my order. When she handed my Blizzard, it was the wrong one. I mentioned that it tasted a little funny, not what I usually get. The employee responded, “Not trying to be a JERK but, I’m pretty sure you ordered a different Blizzard.” I smiled and clarified that I had ordered a Strawberry Cheesecake with Chocolate, but she turned around looking mad and remade it with an attitude, and the second one ended up so watery I just threw it away. It wasn’t worth going back to argue, but I hope management can provide some additional customer service training. A little kindness goes a long way.
  • AB
    A Brent
    Oct 5, 2025
    5.0
    Had to treat myself to a Oreo blizzard!!
  • AF
    A Freeman
    Sep 28, 2025
    1.0
    Walked in and there were multiple employees standing around in the kitchen and no customers in the store or in the drink-thru. Stood at the counter for a a minute or two with employees in the kitchen looking at me and not saying a word, so I walked out and went to Culver’s.
  • JM
    Jeffrey Maeker
    Sep 16, 2025
    5.0
    Fast service and good food
  • SM
    S Matteo
    Sep 10, 2025
    1.0
    I went here specifically for the new Dr Pepper BBQ burger. It was absolutely horrific! It tasted utterly disgusting! I couldn't even finish eating it, it was soooo bad. It not only tasted bad, but everything about it was gross. The burger was soggy and super greasy! This experience was a perfect reminder of why I don't go to DQ anymore...

Frequently Asked Questions About Dairy Queen

What is the address of Dairy Queen in Katy, TX?

Dairy Queen is located at 3121 W Grand Parkway, Katy, TX 77449, USA.

What are the operating hours for Dairy Queen in Katy?

Dairy Queen is open daily from 10:00 AM to 10:30 PM, except on Fridays and Saturdays when it closes at 11:00 PM.