Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
While some customers enjoyed the food, others complained about it being cold, greasy, or not prepared correctly.
Cleanliness and Maintenance
Several reviews mentioned cleanliness issues, including dirty tables and restrooms, as well as broken air conditioning.
Order Accuracy
Many customers experienced problems with order accuracy, often receiving incorrect items or missing items altogether.
Positive Experiences
Despite the issues, some customers praised the ice cream quality and friendly staff, indicating that there are positive experiences to be had.
JV
Joe Vargas
Jan 20, 2026
5.0
Best burger for dinner for the right price
CB
Chris - kids Butler
Jan 1, 2026
4.0
Solid place to get good food and a Blizzard!
CB
Cheryl Bates
Dec 28, 2025
5.0
Very good service.
KK
Kordel Dawkins (KD.EDITING)
Dec 12, 2025
1.0
Who ever is on shift from 5:00 to 11:00 takes advantage of the fact that he can close if he wants and not serve customers trying to buy from a franchised company mind you I was ordering two regular jalitos and this guy refused to serve me at this mason road location now I’m rushing to go to the grand parkway location all because he abuses his power as a manager And shunned me his name is Dillon and he misused the power of miss information and he said we’re closed 27 minutes prior to them closing at 11:00 a clock saying open. Regardless of his comments on Apple and google maps so I’m most likely not gonna make it but this is preposterous And his laziness Most Of all sickens me there needs to be reform cause I’m not gon beg no one to take my money fam. Lastly I was able to get my jalitos from the grand parkway location and I’m very thankful they work hard there . Thanks guise for solving this issue.