Chipotle Mexican Grill

2.3
138 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.
Get DirectionsCallWebsite

Business Details

23660 Westheimer Pkwy, Katy, TX
77494, United States
(346) 527-0254
https://www.chipotle.com
GoogleFacebookInstagramTwitterLinkedInPinterest

About

Mexican Restaurant
Chipotle Cinco Ranch is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
23660 Westheimer Pkwy, Katy, TX
77494, United States

Hours

Reviews

2.3
138 reviews
5 stars
31
4 stars
8
3 stars
10
2 stars
16
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unprofessional.

Food Quality

Customers frequently reported issues with food quality, including undercooked ingredients, missing items, and small portion sizes.

Cleanliness

The restaurant's cleanliness was often criticized, with many customers noting dirty tables and unsanitary conditions.

Management Issues

Several reviews pointed to poor management practices, including lack of staff training and inadequate response to customer complaints.

Inconsistent Experience

Customers experienced inconsistent service and food quality, with some visits being satisfactory while others were disappointing.
  • DD
    DC_Consulting_DC
    Nov 13, 2025
    3.0
    Yesterday @ 3:30 a nasty high school boy put his mouth on the spigots and drank directly from them. Today I missed work because of diarrhea and vomiting. Drink dispensers should be in view of the line employees. I have watched many HS boys enter here with their metal or plastic bottles and steal drinks, but I never imagined they would put their mouths on the spigots. This poor design is a public health risk. UPDATE: I contacted Chipotle corporate, as “Michael” recommended.
  • JU
    Jorge Urrego
    Nov 2, 2025
    1.0
    Not the first time I receive incomplete items in an online order. No wonder the stock has gone down so dramatically.
  • CH
    Collin Hansen
    Nov 1, 2025
    5.0
    100% delicious. 🤌
  • JJ
    J
    Oct 16, 2025
    1.0
    I normally like to eat at Chipotle restaurants. This store has a manager that’s very unprofessional in how he speaks to customers. Not to mention they were under serving the rice because they didn’t want to get more. Won’t be visiting this location again.
  • AA
    Archer
    Oct 11, 2025
    5.0
    The only thing I have to say about this place is that they need to do lobby checks more often, but overall food is great, never disappoints and service is fast!
Read more reviews on Google

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Cinco Ranch offer?

Chipotle Cinco Ranch offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made from 53 real ingredients without artificial colors, flavors, or preservatives.

What are the opening hours for Chipotle Mexican Grill at Cinco Ranch, Katy?

The restaurant is open from 10:45 AM to 10:00 PM every day, Monday through Sunday.