Brand Certified
Chipotle Mexican Grill
2.3(139 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
23660 Westheimer Pkwy, Katy, TX
77494, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(346) 527-0254
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/tx/katy/23660-westheimer-pkwy?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3881
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Cinco Ranch is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
2.3
139 reviews
5 stars
33
4 stars
5
3 stars
10
2 stars
14
1 star
77
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.
Cleanliness
Many customers reported unsanitary conditions, including dirty tables and food preparation areas.
Food Quality
While some customers enjoyed the food, many complained about undercooked rice, small portions, and missing ingredients.
Management Issues
Several reviews pointed to poor management practices, including lack of staff training and inadequate response to customer complaints.
Inconsistent Experience
Customers noted a significant inconsistency in service and food quality, with some visits being satisfactory while others were disappointing.
- ADAmira DivineJan 19, 20261.0Why am I not surprised this restaurant sits at 2.4 stars? It didn’t shock me in the slightest. The staff appears allergic to saying hello, as if smiling is illegal. The overwhelming “I don’t care” attitude is impossible to miss, jobs are everywhere, so why bother, right? Hence, 2.4 stars. Pathetic. My daughter was the only reason we came; she was adamant about it. This place seems to survive on a younger crowd that doesn’t work for their money and therefore tolerates terrible service. For anyone who values basic respect and professionalism, this experience is a complete letdown. Extremely disappointed.
- JMJieun MoonJan 14, 20265.0Foods quality grear, reasonable price, I will visir again.
- MLMelissa LaGesseDec 16, 20251.0Filthy. No ice. No drinks. Women’s restroom toilet broken. Food is terrible. I do not know how this location is still in business. Needs to be closed due to health issues.
- AAASHLEYDec 7, 20251.0When we came here today, Saturday for dinner, About 7:30 pm. There was no steak available so we had to wait an unexpected amount of time. And the rice was ridiculously solid. It was so solid, it was like biting into rocks. The place was also dirty. This one lady spilt corn and put it right back into the bin. The meat time was too long.
- KKK.PDec 6, 20251.0Got respond from chipotle but send me url page not existing. Poor service Rice is uncooked and open kitchen concept and dirty. Steak is out and wait 10 mins to get mu food and rice is uncooked. Rude and nasty. Going to report to health department. Want refund bc
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Cinco Ranch offer?
Chipotle Cinco Ranch offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made from 53 real ingredients without artificial colors, flavors, or preservatives.
What are the opening hours for Chipotle Mexican Grill at Cinco Ranch, Katy?
The restaurant is open from 10:45 AM to 10:00 PM every day, Monday through Sunday.
Where is Chipotle Mexican Grill located in Katy, TX?
It is located at 23660 Westheimer Pkwy, Fort Bend, Katy, TX 77494, United States.
Does Chipotle offer online ordering or a mobile app for orders?
Yes, you can order online via https://order.chipotle.com/ or use the Chipotle app available on the Apple App Store.
How does Chipotle ensure the quality of its food?
Chipotle follows 'Food with Integrity' principles, sourcing ingredients from farms that adhere to humane and sustainable practices and using classic culinary techniques without artificial additives.
Can I contact Chipotle Cinco Ranch by email?
Yes, you can reach them at TX.3881.CincoRanch@chipotle.com for inquiries.
What nearby places can I visit before or after dining at Chipotle Cinco Ranch?
You can visit nearby places like Handel's Homemade Ice Cream for a dessert, Trophy Tea Cafe for bubble tea, or enjoy shopping at Cinco Ranch at Market Center.
Are there other food options near Chipotle Cinco Ranch?
Yes, nearby options include Sonic Drive-In for burgers, Chick-fil-A for chicken meals, and Crumbl Cookies for desserts.
Where can I find convenient banking or financial services near Chipotle Cinco Ranch?
Chase Bank and mortgage advisor Zeenat Durrani - Chase Home Lending Advisor are close by if you need financial services.
Is there a hair salon near Chipotle Cinco Ranch where I can get grooming services?
Yes, Floyd's 99 Barbershop and Sola Salon Studios are nearby for haircuts and other grooming services.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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