Business Details
About
Mexican Restaurant
Chipotle Cinco Ranch is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.4
144 reviews
5 stars
34
4 stars
8
3 stars
10
2 stars
15
1 star
77
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables and food spills.
Service Quality
Customers frequently reported rude and inattentive staff, with many expressing frustration over poor customer service.
Food Quality
Several reviews mentioned issues with food freshness, portion sizes, and incorrect orders, leading to dissatisfaction.
Management Issues
There were complaints about unprofessional behavior from management and a lack of proper training for staff.
Overall Experience
Many customers expressed disappointment with their experiences, indicating a decline in service and food quality at this location.
- MLMelissa LaGesseDec 16, 20251.0Filthy. No ice. No drinks. Women’s restroom toilet broken. Food is terrible. I do not know how this location is still in business. Needs to be closed due to health issues.
- AAASHLEYDec 7, 20251.0When we came here today, Saturday for dinner, About 7:30 pm. There was no steak available so we had to wait an unexpected amount of time. And the rice was ridiculously solid. It was so solid, it was like biting into rocks. The place was also dirty. This one lady spilt corn and put it right back into the bin. The meat time was too long.
- KKK.PDec 6, 20251.0Got respond from chipotle but send me url page not existing. Poor service Rice is uncooked and open kitchen concept and dirty. Steak is out and wait 10 mins to get mu food and rice is uncooked. Rude and nasty. Going to report to health department. Want refund bc
- SRSynclare RichieDec 3, 20255.0I have no clue how to describe this but I had a chicken burrito from here that tasted like one of the best burritos I’ve ever had. The spice and flavor and temperature was so on point
- F_fz_jimmy _Nov 24, 20255.0Actually Joseph HaBiB, Daniella is the sweetest person I’ve ever come across. Best attitude, amazing spirit, and always gives me and my family the most respect. I think you and your wife are just being naggy and need to stop going there if yall have such a problem with the restaurant. Daniella for GM 2026!!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Cinco Ranch offer?
Chipotle Cinco Ranch offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made from 53 real ingredients without artificial colors, flavors, or preservatives.
What are the opening hours for Chipotle Mexican Grill at Cinco Ranch, Katy?
The restaurant is open from 10:45 AM to 10:00 PM every day, Monday through Sunday.
Where is Chipotle Mexican Grill located in Katy, TX?
It is located at 23660 Westheimer Pkwy, Fort Bend, Katy, TX 77494, United States.
Does Chipotle offer online ordering or a mobile app for orders?
Yes, you can order online via https://order.chipotle.com/ or use the Chipotle app available on the Apple App Store.
How does Chipotle ensure the quality of its food?
Chipotle follows 'Food with Integrity' principles, sourcing ingredients from farms that adhere to humane and sustainable practices and using classic culinary techniques without artificial additives.
Can I contact Chipotle Cinco Ranch by email?
Yes, you can reach them at TX.3881.CincoRanch@chipotle.com for inquiries.
What nearby places can I visit before or after dining at Chipotle Cinco Ranch?
You can visit nearby places like Handel's Homemade Ice Cream for a dessert, Trophy Tea Cafe for bubble tea, or enjoy shopping at Cinco Ranch at Market Center.
Are there other food options near Chipotle Cinco Ranch?
Yes, nearby options include Sonic Drive-In for burgers, Chick-fil-A for chicken meals, and Crumbl Cookies for desserts.
Where can I find convenient banking or financial services near Chipotle Cinco Ranch?
Chase Bank and mortgage advisor Zeenat Durrani - Chase Home Lending Advisor are close by if you need financial services.
Is there a hair salon near Chipotle Cinco Ranch where I can get grooming services?
Yes, Floyd's 99 Barbershop and Sola Salon Studios are nearby for haircuts and other grooming services.