Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Katy West is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
989 reviews
5 stars
451
4 stars
179
3 stars
76
2 stars
55
1 star
228
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.
Food Freshness
Many customers reported issues with food freshness, including cold meals, stale chips, and undercooked rice.
Portion Sizes
A significant number of reviews mentioned small portion sizes, with customers feeling they were not receiving value for their money.
Cleanliness
Several reviews pointed out that the restaurant was dirty, with unclean tables and floors, contributing to a negative dining experience.
Management Issues
Feedback indicated poor management practices, including lack of staff training and inadequate response to customer complaints.
- JMJeff Muller4 days ago4.0Food is good but not consistent. Service is what hurts this location. Sometimes good other times like talking to a brick wall. It is a 50/50 experience when you go.
- PRpraneeth reddyJan 5, 20262.0Chipotle really isn’t worth your dollars anymore, especially during lunch time. The chicken portions are laughably small, like they’re rationing protein instead of serving a meal. You pay around $10 expecting something filling and walk out regretting the spend. If you’re going here for protein and value, do yourself a favor and avoid peak hours or just avoid it altogether.
- JEJocelyn EdwardsDec 29, 20251.0Service was terrible. There was a long line and 1 person serving. The other employees were huddled up at the register. The food was not fresh (crusty beans)and it was cold. The server put the smallest portions and rolled his eyes when you asked for a little more. I’m talking a pinch of cheese and lettuce. I also wasn’t even given everything I ordered. They left my chips out of my chips and queso order but charged me for a large. This was just the worst experience ever. Over $50 for me to Not have all my food, small portions and bad service.
- ARAndy ReddyDec 21, 20254.0One of the best-maintained fast-food locations in the Katy area. The restaurant is consistently clean, well organized, and efficiently run. As expected, the food quality and taste are exactly what you’d hope for—Chipotle delivers the same familiar flavors whether you’re in Katy, Houston, or anywhere else, which is always reassuring when you’re craving something dependable.
- ETElishia TaylorDec 14, 20255.0The staff was friendly. The food was good.. The service was quick but not rushed. It was not hard to get the Saturday December 2025 BOGO deals Chipotle was running. No Gotcha or strings attached.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Katy West?
Chipotle Mexican Grill is located at 24600 Katy Fwy, Katy, TX 77494, in Harris County.
What are the operating hours of Chipotle Mexican Grill in Katy West?
Chipotle Mexican Grill in Katy West is open every day from 10:45 AM to 11:00 PM.
What types of food does Chipotle Mexican Grill offer?
Chipotle Mexican Grill offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
Can I order food for pickup or delivery from Chipotle Katy West?
Yes, Chipotle Katy West offers both in-store pickup and delivery services for your convenience.
Are there any online options to order from Chipotle Mexican Grill?
You can order online through Chipotle's website at https://order.chipotle.com/ or via the Chipotle app on the Apple App Store.
Does Chipotle Katy West accept credit cards and offer catering services?
Yes, Chipotle Katy West accepts credit cards and provides catering services along with online ordering and gift cards.
Is Chipotle Mexican Grill in Katy West a welcoming place for LGBTQ customers?
Yes, Chipotle Katy West welcomes LGBTQ customers as part of their inclusive environment.
What nearby places can I visit after dining at Chipotle in Katy West?
After your meal at Chipotle, you might visit Marlen's Nail Bar for beauty services or explore shopping options like Mattress Firm and Kay Jewelers nearby.
Are there any other restaurants near Chipotle Mexican Grill in Katy West?
Yes, nearby dining options include 1000 Degrees Pizza for Italian cuisine and Katy Black Bear Diner for breakfast and brunch.
How can nearby services help me while visiting Chipotle Mexican Grill in Katy West?
Convenient services near Chipotle include PostNet for printing and shipping needs, and UPS Authorized Shipping Outlet for courier services, making it easy to manage tasks before or after your meal.