Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Katy West is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
979 reviews
5 stars
449
4 stars
178
3 stars
75
2 stars
54
1 star
223
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Numerous customers complained about small portion sizes, often feeling shortchanged compared to other locations.
Cleanliness
Many reviews highlighted unsanitary conditions, with dirty tables and floors being a common issue.
Customer Service
Several customers reported rude and unhelpful staff, with poor management practices contributing to negative experiences.
Food Quality
There were mixed reviews on food quality, with some customers experiencing undercooked items and stale chips.
Management Issues
Frequent mentions of poor management and lack of training for staff were noted, impacting overall service and customer satisfaction.
- FSFernando Stone2 days ago4.0It's a cool spot to grab ya food and go
- AQAndres Quesada3 days ago3.0Its Chipotle.... There's nothing new about it. Although, the meat and rice could be cooked better, seasoned better, and just overall taken care of better. It's not the best chipotle in town...
- SBSalman Bhaidani3 days ago1.0Manager Javier and lady Kareena have the worst customer service. They should close the store down no wonder the stock is dropping. Messy kitchen and dining area along with terrible attitude. Recipe for a bad store.
- VVvivian4 days ago1.0This Chipotle location is grossly dirty. I am one of their first customers this morning immediately they open for the day, but the floor and dining tables are dirty.
- ABApril BonetNov 1, 20251.0I ordered from the chipotle app & when my driver arrived he said my order had already been picked up. I’ve been waiting over an hour & the restaurant hasn’t even attempted to contact me about this or remake the order so I’m still hungry & restaurant hasn’t said anything.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Katy West?
Chipotle Mexican Grill is located at 24600 Katy Fwy, Katy, TX 77494, in Harris County.
What are the operating hours of Chipotle Mexican Grill in Katy West?
Chipotle Mexican Grill in Katy West is open every day from 10:45 AM to 11:00 PM.
What types of food does Chipotle Mexican Grill offer?
Chipotle Mexican Grill offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
Can I order food for pickup or delivery from Chipotle Katy West?
Yes, Chipotle Katy West offers both in-store pickup and delivery services for your convenience.
Are there any online options to order from Chipotle Mexican Grill?
You can order online through Chipotle's website at https://order.chipotle.com/ or via the Chipotle app on the Apple App Store.
Does Chipotle Katy West accept credit cards and offer catering services?
Yes, Chipotle Katy West accepts credit cards and provides catering services along with online ordering and gift cards.
Is Chipotle Mexican Grill in Katy West a welcoming place for LGBTQ customers?
Yes, Chipotle Katy West welcomes LGBTQ customers as part of their inclusive environment.
What nearby places can I visit after dining at Chipotle in Katy West?
After your meal at Chipotle, you might visit Marlen's Nail Bar for beauty services or explore shopping options like Mattress Firm and Kay Jewelers nearby.
Are there any other restaurants near Chipotle Mexican Grill in Katy West?
Yes, nearby dining options include 1000 Degrees Pizza for Italian cuisine and Katy Black Bear Diner for breakfast and brunch.
How can nearby services help me while visiting Chipotle Mexican Grill in Katy West?
Convenient services near Chipotle include PostNet for printing and shipping needs, and UPS Authorized Shipping Outlet for courier services, making it easy to manage tasks before or after your meal.