Brand Certified
Chipotle Mexican Grill
3.6(971 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
24600 Katy Fwy, Katy, TX
77494, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(281) 347-3307
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/tx/katy/24600-katy-fwy?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2970
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Fast Food RestaurantMexican Restaurant
Chipotle Katy West is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.6
971 reviews
5 stars
438
4 stars
174
3 stars
75
2 stars
56
1 star
228
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Numerous customers complained about small portion sizes, particularly for protein, leading to dissatisfaction with value for money.
Service Quality
Service experiences varied widely, with many reviews highlighting rude staff, poor management, and inconsistent service quality.
Cleanliness
Multiple reviews noted the restaurant's cleanliness issues, including dirty tables and unsanitary conditions in the dining area.
Food Quality
Customers reported inconsistent food quality, with some experiencing cold or poorly prepared meals, and others finding hair or foreign objects in their food.
- SLSupercute Baby LucasFeb 24, 20265.0One of the best, I go here 2 to 3 times per week.
- EEEnriqueFeb 1, 20262.0Chipotle used to be one of my favorite fast food restaurants until they decided put profit ahead of quality and service. They barely put any protein your burrito and if you ask for a little more they want to charge you double! Then charge you and arm and a leg for guacamole that tastes like nothing. It’s ridiculous almost $40 for two people at a fast food place. Plus people working there always look like they are in bad mood.
- BRBudget Buddy Appliance RepairsJan 24, 20264.0Need more meat portions mostly sides in plate.
- DCDeja CarriereJan 20, 20261.0Made an Order for pick up, there were no forks out I asked the cashier who was just standing around she just stood there and asked another guy who was working the register he told her where to get them she continued to stand there, finally I just asked another employee and he got them out immediately. Sure enough once I get home to eat it was hair in my guacamole, I wish I could put the video it was so deep into the container. the atmosphere is terrible worst chipotle ever just dirty and disgusting.
- MMMalikJan 19, 20261.0I usually enjoy Chipotle, which is why this experience was so disappointing. I placed a mobile order during the lunch rush to save time, but when I arrived, my order hadn’t been started and wasn’t queued with other mobile orders. After waiting, a manager quickly began preparing my bowl. I ordered steak, and I watched as he checked the steak pan, saw there wasn’t enough, was told fresh steak would be ready shortly, then returned and attempted to use what was left at the bottom of the tray. I declined the scrapings of steak and was told the wait for steak would be about 30 minutes, though it ended up being closer to 10–15. When it was ready, my bowl was put together very quickly. Unfortunately, after eating the meal, I became very ill the following day and experienced symptoms consistent with food poisoning that have continued beyond 24 hours. I eat Chipotle often and have never had an issue like this before, which is why I felt it was important to share. I’m not writing this out of frustration, but in hopes that this location can review both food handling practices and how mobile orders are managed, so this doesn’t happen to anyone else
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Katy West?
Chipotle Mexican Grill is located at 24600 Katy Fwy, Katy, TX 77494, in Harris County.
What are the operating hours of Chipotle Mexican Grill in Katy West?
Chipotle Mexican Grill in Katy West is open every day from 10:45 AM to 11:00 PM.
What types of food does Chipotle Mexican Grill offer?
Chipotle Mexican Grill offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
Can I order food for pickup or delivery from Chipotle Katy West?
Yes, Chipotle Katy West offers both in-store pickup and delivery services for your convenience.
Are there any online options to order from Chipotle Mexican Grill?
You can order online through Chipotle's website at https://order.chipotle.com/ or via the Chipotle app on the Apple App Store.
Does Chipotle Katy West accept credit cards and offer catering services?
Yes, Chipotle Katy West accepts credit cards and provides catering services along with online ordering and gift cards.
Is Chipotle Mexican Grill in Katy West a welcoming place for LGBTQ customers?
Yes, Chipotle Katy West welcomes LGBTQ customers as part of their inclusive environment.
What nearby places can I visit after dining at Chipotle in Katy West?
After your meal at Chipotle, you might visit Marlen's Nail Bar for beauty services or explore shopping options like Mattress Firm and Kay Jewelers nearby.
Are there any other restaurants near Chipotle Mexican Grill in Katy West?
Yes, nearby dining options include 1000 Degrees Pizza for Italian cuisine and Katy Black Bear Diner for breakfast and brunch.
How can nearby services help me while visiting Chipotle Mexican Grill in Katy West?
Convenient services near Chipotle include PostNet for printing and shipping needs, and UPS Authorized Shipping Outlet for courier services, making it easy to manage tasks before or after your meal.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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