Customers frequently praised the friendly and attentive service, with specific mentions of staff members like Melanie, Kyya, and Caroline for their exceptional hospitality.
Food Quality
The food received high marks for being delicious and fresh, although there were some complaints about overcooked items and inconsistent quality.
Cleanliness
While many reviews noted the establishment was clean, some customers reported issues with sticky tables and floors.
Customer Experience
Several reviews highlighted positive dining experiences, but there were also mentions of rude service from specific staff members, indicating inconsistency in customer interactions.
EA
Elida Aponte
5 days ago
5.0
by far the best experience at a cava and it was at this location. we were greeted by the staff and everyone was so sweet especially yaya. shout out to her☺️ she went out her way to bring me and my family spoons and even brought my baby a highchair!! great food + friendly staff so 10/10 for me!
KI
Kevin Ozzie Brumfield II
6 days ago
5.0
I'm here 4 or 5 days a week and I'm never disappointed with my meal. Clean store, friendly staff, and good food.
If any improvements could be made to the experience I would ask for the service to be faster. Often I'm visiting between meetings and spend more than half of my break in line :-(
Greens and Grains bowls with the Saffron Rice and Super Greens are my go-to recommendations.
Thank you all.
DW
Devon Willis
Feb 13, 2026
5.0
After many years of eating cava, the food is still great and the customer service is fantastic. Today Melanie stood out with her great customer friendly smile as she helped prepare my order. Thank you!
LD
Luka D
Feb 6, 2026
5.0
Great experience at CAVA. The food was fresh, flavorful, and made exactly how I wanted it. My server Branden was awesome—super friendly, patient, and made the whole experience smooth. He had a great attitude and definitely made the visit better. I’ll for sure be coming back.
YL
Yanna Lopez
Feb 6, 2026
1.0
I ordered online via DoorDash, order got cancelled for some reason as my dasher sat there waiting for 10 minutes. I tried to call the store and their phone rang for 5 minutes straight, I just hung up the call at that point because anywhere I’ve worked we can’t let it hit 3 rings but they’re letting their phones hit more than 30 rings. Workers are messing around up there or something because no matter how busy a place is they will answer the phone. I say this as a person that worked this service for many years. I needed this order for my low blood pressure and now have to wait another hour at another location. Food that can save someone’s life and they mess around like that. Shame. I will note it could also have been one person working the front and that would be a reasonable excuse but why the heck would you have only one worker in the front of a busy place like that? Management do better and don’t blame your worker for this if that was the case.