Every time I go my order is messed up, the Customer service isn’t great.
I ordered the #2 combo with three soft tacos, a side of nacho cheese, cinnamon twists, and a drink around 10:30 yesterday. The food quality was terrible.
The tacos barely had any meat in them — the amount of meat looked like the size of a pencil line, and the rest was just lettuce. There was also barely any cheese. The drink tasted bad, and after eating part of one taco and drinking some of the drink, I ended up feeling sick.
This is not the first time I’ve had a bad experience at this location. I’ve noticed the food portions and quality here have been poor for the past couple of years. I kept my receipt because I was so disappointed with what I paid for.
Customers should receive the same quality and portions they are paying for. Unfortunately, this location has been very inconsistent and disappointing.
BJ
Bridget Jones
Feb 21, 2026
So we've lived in Jarrell for about 2 years now. Been to this Taco Bell more times than I'll admit on Google reviews lol but it's always been great. The staff was really nice, food was good and getting our order was always quick, never a long wait.
What happened??? We place online orders and pickup and almost EVERY SINGLE time they have forgotten an item or two, or just gotten the order wrong. It's not worth it to go back up there for one missing $3 taco. But now it's added up and it's about 30 bucks worth of food they've gypped us. While the manager did offer once to just replace our whole order, that's not fair to their business to have to give all that food for free when it was just one missing burrito.
We went to pick up an online order today and when my husband got home and opened the bag, one of the tacos was not even in the wrapper, it was upside down in the bag and lettuce, tomatoes, beef, sour cream, grease, all over all the other stuff in the bag. The tacos that were in their wrapper (doritos locos tacos, have that little holder and then the wrapper around it... the tacos were in so many pieces, like someone assembled it, wrapped it, and then squeezed it to crush it lol not sure what's going on, maybe they've gotten new staff that could use improvement. No idea.
IY
Ivoone Yeudiel
Feb 8, 2026
Todo fue mal en nuestra orden 🙄 pedimos 8 tacos y solo venían 7, pedimos uno con carne extra y venía sin carne solo queso y verduras, un burrito que se suponía tenía que traer pollo y papas solo tenía papas y no tenía ni un trozo de pollo, compramos la comida para llevar así que nos dimos cuanta ya hasta que estábamos en casa cenando. Pagamos por algo que no recibimos. No regresamos!!!
I ordered 2 orders of chicken nuggets, I received chicken tenders that had been burnt to a crisp and torn into smaller pieces … what a joke