Dairy Queen

Reviews

• MK

  Mike Kell

  Nov 1, 2025
  5.0
  The two ladies at the counter were the best! So very nice and a really hoot!! I'd suggest going in just to be able talk to them.
• BD

  Bernice Downs

  Oct 27, 2025
  1.0
  The lady at the counters name was Debbie. She was rude. My cash app card wasn’t working on their machine. It was declined. She acted like it was my fault. I went across the street to Walmart and it worked just fine. Went back because we do not have a DQ in Lufkin, Texas anymore and that’s where I live. Anyway went back and ordered my food. My chicken tasted burnt or of old grease. The toast tasted the same and quite a bit of the chicken was hard and uneatable. Then I went to order me a hot fudge sundae with peanuts. The first one came out with pecans. The second one came out with whole peanuts. Now I did not realize they had whole peanuts and chopped. If I had known I would have originally said chopped. I can eat whole nuts, but it is hard for me and I choke on them easily. So then I told them I need the crushed ones. They wanted to put the crushed ones on with the whole ones. I told them no. I needed one with just crushed. They got upset. They didn’t ask me why. They did not tell me they had 2 different forms of peanuts. The two people I talked with looked at me ride the whole time. They talked to me rudely. No one asked me how my food was or anything of that sort. I spent nearly 20.00 on food and was treated like crap. The funny thing is they have a Bible opened on a little table because some employee had passed away. There were sticky notes with scriptures also and yet I was treated horribly. I am a Christian and I pray I’m never like that to anyone. This happened in Jacksonville, Texas. Managers name is April Garner. I called to speak to her and they told me she was not there and they could not tell me when she would be in. So on top of all of that I was not able to speak to a manager either.
• AM

  Abigail Mclauchlin

  Oct 23, 2025
  5.0
  Dairy Queen is my go-to spot for ice cream and quick treats! The Blizzards are always thick, creamy, and packed with mix-ins, and the staff always serve them with a smile. The menu has plenty of options for both sweet and savory cravings, and the drive-thru is usually fast and efficient. The restaurant is clean and well-maintained, which makes grabbing a treat even better. Definitely a reliable spot for satisfying a sweet tooth or a quick snack! 🍦🍫🍓
• TC

  Terry Conerly

  Oct 15, 2025
  5.0
  I travel for work in the surrounding East Texas area. This DQ has the largest and best breakfast biscuit with egg, cheese, & sausage plus hash browns and large drink. Best price plus friendly service at drive thru.
• LM

  Lois Mason

  Oct 13, 2025
  1.0
  This was the worst DQ I have ever been to. Went there on Saturday on my way through Jacksonville. Went to the drive through and from the second they asked me what I wanted the 3 people that I could see where horrible. Ordered 3 shakes and got nothing but milk. When I said something the the boy at the window he just looked at me like a deer in a headlight. The 2 girls that were working with him were just as bad . Looks like NO adults where working. Management needs to retrain your employees. No customer service whatsoever. Didn't say sorry or anything to me will never come to your establishment again. 👎👎👎👎

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