Service Speed
Many customers reported long wait times for their orders, often exceeding 30 minutes, with some unable to place orders at all.
Food Quality
Food quality was inconsistent, with numerous complaints about cold, overcooked, or incorrect items, while a few customers praised specific menu items.
Customer Service
While some carhops received positive feedback for their friendliness, there were multiple reports of rude service and poor management response to complaints.
Order Accuracy
A significant number of reviews highlighted issues with incorrect orders and missing items, particularly when using the app.
Cleanliness
Several customers noted unsanitary conditions at the location, including dirty order stations and concerns about food preparation areas.