McDonald's

3.8
1557 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
100 Kinfolks Ln, Italy, TX
76651, United States

Hours

Reviews

3.8
1,557 reviews
5 stars
711
4 stars
300
3 stars
228
2 stars
97
1 star
221

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and incorrect orders, leading to frustration.

Cleanliness

Some reviews highlighted the cleanliness of the restaurant, while others noted dirty tables and unsanitary conditions.

Friendly Staff

Many customers praised the friendliness and helpfulness of the staff, although there were instances of rudeness reported.

Order Accuracy

Multiple reviews mentioned issues with incorrect orders and missing items, indicating a need for improvement in order accuracy.

Misleading Hours

Several customers expressed frustration over the restaurant's advertised 24-hour service, which was not consistently honored.
  • CS
    Carmen Smith
    Jan 3, 2026
    5.0
    One od the best on the road!
  • TS
    Tyrus Stephens
    Dec 27, 2025
    2.0
    Ordered McDouble only onion and they messed up the order
  • DD
    Derrik Dawson
    Dec 27, 2025
    3.0
    Drinks were horrible. Had to be the water they have. Food was ok.
  • OW
    Olympia Williams
    Dec 5, 2025
    1.0
    I order online. Went inside to make sure if i didn't pay twice. I wait for about 30 minutes for some to help me. They didn't, just looked at me.They had plenty of people standing around nor offering any help. I will not be ordering anything from them after 6pm. They were rude and the worse customer service I ever seen in my life. Especially the manager, she knows better. I DID NOT RECEIVE ANYTHING 😡😡😡😡
  • MW
    Madeline Watson
    Dec 3, 2025
    1.0
    Placed an online order to pick up curbside. I ordered two grinch meals. One Big Mac meal and one nugget meal. Pulled up and waited 15 minutes. While waiting, cars are in and out of the drive thru in no time. After 15 minutes, I pulled around to the drive thru line. I spoke with someone regarding my order. I asked if there was an issue on my end when checking in on the app. I was informed there was no issue and that the delay was cause by running out of nuggets. They said the next round of nuggets has two minutes left and then they’re done. I stated that was no problem and asked if I should continue on in the drive thru line or if they wanted me to go back to my curbside spot. They instructed me to return to curbside. I waited another 25 minutes. Again, while waiting the drive thru line was short and people were in and out with no delay. I was the only one stuck waiting this long for food. I then called my husband and asked him to call and ask the status of my order. He spoke to someone that again said the delay was cause by waiting for nuggets. They said the nuggets will be done in five minutes. My husband informed them that I was told 25 minutes ago the nuggets would be done in 2 minutes. They again just said for us to wait 5 more minutes. Finally, after waiting a total of 45 minutes, I received my order. I requested ranch online. Didn’t receive that. After waiting that long I would’ve appreciated my order being correct. I was expecting delays due to the grind meals being popular but 45 minutes and everyone else was getting their food quickly is ridiculous. I understand this is not the problem of the minimum wage worked in the drive thru and I do not blame them at all but not once was I approached by a manager to be given an update over that 45 period. There was no communication on what was happening with my order. It’s also frustrating that ordering ahead is an option to “skip the line” but then I get there and it’s a 45 minutes delay. A regular, sit down restaurant would’ve gotten my food out sooner. If something like this would’ve occurred at a different fast food place like chick fil a, I would’ve been updated regularly, been comped for the meal or given food vouchers. Overall, I’m upset about the wait time, lack of communication and then the order not even having everything I requested. I’ve seen your reply and attempted to complete the form several times and the website crashes every time after I submit. This is the most frustrating experience.

Frequently Asked Questions About McDonald's

What are the regular dining hours for this McDonald's location?

This McDonald's is open for regular dining from 6:00 AM to 11:00 AM every day of the week.

During what hours is the drive-through available?

The drive-through is open daily from 6:00 AM until 11:00 AM.