Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
It’s McDonals.. tastes the same everywhere. Customer service was good and people are fast.
CC
Cookie
Mar 31, 2026
3.0
Idk who was worse...the machines or the teens
NF
Naye Flores
Mar 23, 2026
3.0
Fries are always cold, the meat burgers it's cold and not a good taste besides that the customer service that is too poor sad.
WW
williwill
Mar 8, 2026
1.0
I come to this location because it’s the closest to us, but unfortunately the service is consistently bad. The biggest issue seems to be when an employee named Keylin is working. Every time we’ve interacted with her, she is extremely rude and makes no effort to hide her attitude.
Everyone has bad days, but this has been a repeated experience over multiple visits. Customer service goes a long way, and it makes the experience unpleasant when someone clearly doesn’t want to help customers.
I’m not driving to another location, so we keep coming here, but I really hope management addresses the customer service issues because this location could be much better.
AR
Anahi Ramos
Feb 26, 2026
1.0
I had to write this review after calling several times and finally after the 4th call, I spoke to the manager named Yanira and worsened the situation. HORRIBLE CUSTOMER SERVICE!!!!!!
I was calling to let them know the chicken nuggets were old and cold. I wasn’t even upset, my son had just gotten off work so I told him to pass by since I’m already in bed, tired from a long day/night. I sent him the pictures of food to show them. I told her he was about to go through drive thru and show her. I even said I could send a pic of receipt…she sarcastically said “hmmmmm” like yea sure. She literally said “if you don’t bring the food, I can’t give it to you”, I said ma’am I’m in bed and if you see the pictures, you wouldn’t even eat them either. I told her I would then proceed to throw them out and write a review and she said “okay bye”.
I didn’t even get an apology for giving us the food like that.
UPDATE : my kid actually came home with the 10nuggets , she gave them to him. She knew too. Unfortunately it was too late, I’m leaving this review because it’s not just about getting the food back… customer service was horrible!
What are the McDonald's operating hours at 2410 N Story Rd, Irving, TX?
McDonald's at 2410 N Story Rd, Irving, TX is open 24 hours every day of the week.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's location offers 24/7 drive-thru service.
Can I order food for delivery from McDonald's at this location?
Yes, McDonald's offers delivery service 24/7 with options for same-day and no-contact delivery.
What payment methods are accepted at McDonald's on N Story Rd?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Are there mobile apps available for ordering from this McDonald's?
Yes, you can order using the McDonald's App available on iOS and Android devices.
What are some nearby dining options to McDonald's on N Story Rd for variety?
Nearby dining options include Pizza Inn, Burger Island, Schlotzsky's, Vila Brazil, Golden Chick, Ginghis Donuts & Lunch, and Papa Johns Pizza.
Are there automotive services near McDonald's at 2410 N Story Rd?
Yes, several automotive services are nearby including AP Auto Tech, Metro, Maaco Collision Repair & Auto Painting, and Maaco Auto Body Shop and Painting.
Is there public transportation close to McDonald's at this location?
While specific transit stations are not listed, customers can visit nearby places like Metro by T-Mobile which is close to McDonald's and may provide transit information or mobile services to assist in planning their visit.
What other services are available near McDonald's if I need a haircut or beauty supplies?
Nearby services include Sophisticuts barber and nail salon, Top Line Nails beauty salon, and Sally Beauty supply store.
Does McDonald's offer any rewards or promotions for frequent customers?
Yes, McDonald's offers MyMcDonald's Rewards where customers can earn points for free food.
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