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Wingstop

3.7
(407 reviews)

Business Details

(214) 238-7715
https://www.wingstop.com/

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Irving N MacArthur. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Wingstop
10009 N Macarthur Blvd Ste 117, Irving, TX
75063, United States

Hours

Reviews

3.7
407 reviews
5 stars
191
4 stars
67
3 stars
47
2 stars
22
1 star
80

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many reviews highlighting rude behavior from staff, particularly the manager Ricardo, and complaints about unprofessionalism.

Food Quality

Several customers reported issues with food quality, including overly salty wings, undercooked items, and stale fries, leading to dissatisfaction with their meals.

Positive Staff Recognition

Despite negative experiences, some customers praised specific staff members like Ricardo and Danny for their excellent service and friendliness, indicating that there are capable employees at the location.

Order Accuracy

Numerous reviews mentioned problems with order accuracy, including missing items and incorrect orders, contributing to a frustrating customer experience.

Cleanliness and Environment

Some customers noted cleanliness and a pleasant atmosphere, while others reported issues with the environment, including unpleasant smells and noise.
  • NI
    Nevaeh Irons
    Feb 24, 2026
    5.0
    This wingstop location is the best one I have ever been to. It’s really new inside, clean, and plus the food just adds a cherry on top. I totally recommend eating here.
  • KB
    Kyera Burks
    Feb 15, 2026
    5.0
    To Ugg’s staff was very helpful, informative, and quick with service. I’ll definitely be back!
  • IA
    Issamar Vargas Aguilera
    Feb 8, 2026
    5.0
    I want to give a huge shoutout to the crew working the evening of 2/8/26 (Super Bowl night). Even though it was extremely busy and orders were backed up, everyone was so kind, patient, and understanding. Truly the best—thank you all for your hard work!
  • AA
    Ashlyn
    Feb 8, 2026
    1.0
    I placed my order at 8:15 a.m. on Super Bowl Sunday for a scheduled pickup time of 7:15 p.m. Knowing how busy it would be, I arrived at 7:20 p.m. fully expecting a wait. While waiting, another customer was upset because the app told him his order would take 45–50 minutes; he had placed his order around 6:00 p.m. By 7:50 p.m., I asked an employee about my order since it was supposed to be ready at 7:15 p.m. I was then told my food would be prepared after the customer who had just placed his order. When I asked how that was possible given that I preordered hours in advance for a specific pickup time, the employee said it was because he wanted his order sooner than I did and it’s Super Bowl. But the fact of the matter is I wanted my order on time. I placed my order well ahead of time and did not wait until the last minute, yet I was pushed behind customers who ordered much later. This makes preordering completely pointless. What this experience communicates is that customers are better off ordering last minute instead of planning ahead. I am extremely frustrated with how this was handled and with being told my order would come out after people who had just ordered, despite my preorder and scheduled pickup time. He took my name and number and told me he would cancel my order later. I will dispute this charge if I do not get my money back. I understand you are busy but the lack of customer care is completely apparent today.
  • OM
    Outdoor Urban Mama
    Jan 10, 2026
    1.0
    Chicken was way too salty to consume. This is the second time I’ve ordered from this Wingstop and had a BAD experience with the food. First time was May 2025 and this is the second time Jan 2026. I wanted to give them another try to judge fairly. I figured they probably adjusted their ingredients. I decided to order again this year to see if they have improved on their ingredients and unfortunately the food was still too salty. I ordered their “Boneless Meal Deal for 2” choosing the following flavors (Dallas Cowboys Hot lemon, Original Hot and Spicy Korean Q and Fries). Totally disappointed! Even my entire family agrees. Why is it so salty? Assumption: The chicken is not fresh. It’s prepared from the factory and soaked in salt to prevent from spoiling and longer freezer life and then additional seasonings are added at the local restaurant. Nothing fresh about Wingstop. I certainly will not be ordering from Wingstop again. The last thing we need is kidney damage and high blood pressure from over intake of sodium from salty foods.

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.

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