At Wendy’s in Irving, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Irving, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.
Food Quality
Customers frequently reported issues with food quality, including cold, old, or incorrect orders.
Cleanliness
While some customers noted cleanliness, others reported dirty conditions and unsanitary food handling.
Service Speed
Many reviews mentioned slow service, particularly in the drive-thru, with long wait times and inefficient order handling.
AS
Author Jack Stansberry
Feb 20, 2026
2.0
I ordered a chicken tender "ranch" wrap today there and it was so dry. There was barely any ranch on there. Maybe enough for a baby, but im not a baby im a full grown man who likes his ranch! It was very dry and lacked that classic ranch flavor. Im giving two stars because the young man at the drive thru was very polite.
RC
Richard Cowles
Jan 18, 2026
2.0
The place has a clean, industrial style. The seating is uncomfortable and like all Wendy's now, the Coke from the Coke Frestyle machine is lousy. But the staff is nice.
SK
Sanya Kongdara
Dec 27, 2025
1.0
Over salted the fries, not sense of agency to take the order for the front, young man is irrated to taken order, ask for a straw he look upset and customer service is not good here. Food was decent, clean lobby, and they prioritize drive thru than dine in.
LB
Leana Baxley
Dec 22, 2025
1.0
I ordered a kids meal & a frosty. Option of apple slices or small fries. I pick the fries & got 2 orders of fries??? Guy at window wanted to debate w/ me about what I ordered???? And I couldn't even get ketchup?? Never again!!!!!!
DM
Deku Misa
Dec 15, 2025
1.0
if i could give lower then 1 star i would, went to this Wendy's around 7pm in the drive thru and was told to wait a min. which was fine till it turned to waiting for 15min and they didn't say a word! i drove off and saw the girl on her phone not doing anything and the place was EMPTY! Will never come back to this one, would rather drive farther to another one. Unless this one got new staff or better service.