Taco Bell

3.5
1316 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 5360 N MacArthur Blvd in Irving. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
5360 N MacArthur Blvd, Irving, TX
75038, United States

Hours

Reviews

3.5
1,316 reviews
5 stars
507
4 stars
284
3 stars
187
2 stars
81
1 star
257

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences are inconsistent, with some staff members like Eli and Cynthia receiving high praise, while others, particularly during busy hours, are reported as rude or unhelpful.

Wait Times

Many customers reported excessively long wait times in the drive-thru, often exceeding 30 minutes, leading to frustration and dissatisfaction.

Order Accuracy

Numerous reviews indicate frequent issues with order accuracy, including missing items and incorrect orders, contributing to negative experiences.

Food Quality

While some customers enjoyed the food, there are complaints about cold items, soggy tacos, and overall declining food quality.

Staffing Issues

Several reviews highlight understaffing as a significant problem, affecting service speed and order accuracy.
  • BG
    Brianna G
    4 days ago
    1.0
    The sanitary conditions at this location are subpar. I typically had no issues at this location until today. I ordered a crunchwrap supreme and when I got home, I inspected it as I always do. Once I pulled back part of the tortilla, I saw a long black piece of hair imbedded in it! Absolutely disgusting! Management needs to do better. I will not be spending my money here again.
  • JS
    Jo S
    Oct 31, 2025
    1.0
    30+ minute wait on a mobile order, because they just didn’t make the cinnabon rolls for some reason?? Only for them to forget the sauce, let the food get cold and soggy in the bag, and mess up what I ordered. By the time I finally get it after almost an hour, the food tastes horrible, cold, and soggy. And it’s not even what I ordered.
  • DK
    Danica Keeton
    Oct 29, 2025
    1.0
    While I understand the staff is doing their best, the management has to know how understaffed and terrible this branch is. To wait 45 minutes trapped in a drive thru unable to get out is unacceptable. The line was moving when I joined the drive thru and suddenly basically halted as cars were behind me. When I finally got to the window my order wasn’t even in the system and they thought I had a party pack that costed over $40. I hate a bad review, but this is a warning not to join the drive thru if you even remotely don’t want to waste an hour of your life.
  • EB
    E B
    Oct 27, 2025
    1.0
    Drove all the way here to find out they don't support all the same on the options Is the other Taco bells. Otherwise it might be an okay place but they really need to fix that
  • TM
    T. March
    Oct 15, 2025
    5.0
    LAST SATURDAY, 10/11/25 AT APPROXIMATELY 6:20-:30, I RECEIVED SOME OF THE BEST SERVICE TO DATE FROM ELI, JOSHUA, EMMANUEL & CYNTHIA. ALTHOUGH THEY WERE BUSY THEY TOOK TIME TO MAKE THAT MY FOOD WAS PREPARED CORRECTLY, UNLIKE MY PREVIOUS VISIT BEFORE, WHICH HAD BEEN ABOUT 3 WEEKS BEFORE. I USE TO GO IN EVERY COUPLE OF DAYS TO GRAB FOOD TO TAKE TO WORK, NEVER HAD ANY ISSUES; AS MENTIONED HAD A HORRIBLE FOOD EXPERIENCE & HADN'T GONE BACK DUE TO THAT. I HOPE THESE 4 INDIVIDUALS GET THE RESPECT & ACCOLADES THEY SO RICHLY DESERVE. THEY WERE RESPECTFUL, KIND, PATIENT & WORKED TOGETHER AS A UNIT IN ORDER TO GET WAITING PATRONS THEIR FOOD. THEY'RE AMAZING & SHOULD BE ACKNOWLEDGED FOR IT. TY ALL FOUR OF YOU SO MUCH 🌹🌹🌹🌹🫶.

Frequently Asked Questions About Taco Bell

What are the drive-through hours at Taco Bell located at 5360 N MacArthur Blvd in Irving?

The drive-through at this Taco Bell is open from 9:00 AM to 2:00 AM Monday through Thursday and Sunday, and from 9:00 AM to 3:30 AM on Friday and Saturday.

What payment options are accepted at this Taco Bell?

They accept American Express, Cash, Discover, MasterCard, and Visa.