Taco Bell

3.5
1328 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 5360 N MacArthur Blvd in Irving. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
5360 N MacArthur Blvd, Irving, TX
75038, United States

Hours

Reviews

3.5
1,328 reviews
5 stars
510
4 stars
285
3 stars
187
2 stars
81
1 star
265

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported extremely slow service, with long wait times in the drive-thru and at the counter, often exceeding 30 minutes.

Staff Conduct

Several reviews highlighted unprofessional and rude behavior from staff, contributing to a negative customer experience.

Food Quality

Customers frequently complained about food quality issues, including old or improperly prepared items, leading to dissatisfaction.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members, particularly Eli and Cynthia, for their excellent service and friendliness.
  • R1
    rk vlogs 1954
    Jan 3, 2026
    1.0
    I am new to this place. Ambience is not that great. I looked for menu card or board. I could see nothing. I asked the counter person what kind of buritos they have and gow much. He replied so many ,and went back into food preparation area without helping me. After 10 minutes he returned to attend another customer.Then I ordered chicken chalupas for take out. He brought them in a trey for dine in. I told him they are for take out. He put them in paper bag and said have a good day.That is my strange experience.
  • UP
    Uma Pratyusha
    Dec 30, 2025
    1.0
    Service very slow. Drive through takes 30min
  • SS
    Sabitha Sairam
    Dec 24, 2025
    1.0
    We were given the wrong order, and when we questioned it, the staff were rude and very disrespectful. Their behavior was unprofessional and unacceptable for a business operating until 2 a.m. The service was extremely slow, and the staff appeared lethargic and uninterested in helping customers. This level of service is disappointing, and the management should seriously address the quality and conduct of the staff.
  • AC
    April Collins
    Dec 10, 2025
    1.0
    The drink machine is down only have tea available but my food was OLD hard chicken if people are paying over $3 for a taco at least make sure they can bite the taco! The only reason I can’t go back is because I’m at work what a waste!!
  • MD
    MANOJ PATEL D
    Dec 8, 2025
    1.0
    This Taco Bell branch is honestly the worst I’ve been to. I had to sit in the drive-through for over 45 minutes just to get a simple order, and the whole experience was incredibly frustrating. The line barely moved, the service felt disorganized, and by the time I finally got my food, I was completely over it. The slow service and lack of urgency really make this location stand out—in a bad way. I’ve had better experiences at every other Taco Bell nearby. I won’t be coming back to this one anytime soon.

Frequently Asked Questions About Taco Bell

What are the drive-through hours at Taco Bell located at 5360 N MacArthur Blvd in Irving?

The drive-through at this Taco Bell is open from 9:00 AM to 2:00 AM Monday through Thursday and Sunday, and from 9:00 AM to 3:30 AM on Friday and Saturday.

What payment options are accepted at this Taco Bell?

They accept American Express, Cash, Discover, MasterCard, and Visa.