Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Irving Subway® Restaurant at 5469 N Macarthur Blvd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with complaints about rude staff, lack of attention, and disrespectful behavior towards customers.
Food Quality
Many customers reported issues with food quality, including incorrect orders, stale ingredients, and inadequate portion sizes.
Cleanliness
Some reviews praised the cleanliness of the location, while others noted unsanitary conditions and a lack of fresh ingredients.
Management Issues
Several customers expressed dissatisfaction with management, citing poor handling of complaints and inadequate staffing.
Positive Experiences
Despite the negative feedback, there were mentions of friendly staff and good food experiences from a few customers.
JR
Jonathan Rivas
Nov 12, 2025
5.0
good
AH
Alberto Hernandez
Oct 22, 2025
5.0
So good
TT
Ta’Nari
Oct 2, 2025
5.0
the prices are good
TT
The1andonlyMckenzie
Oct 2, 2025
5.0
Very good love the cookies and drinks, the waiters are very good at the job.
NC
Nuna Coleman
Jul 23, 2025
1.0
I’m trying to understand how this subway is still open they have the worst customer service. The management is rude. That lady Maria at the front does not need to be working at the subway. I ordered on Uber Eats a simple turkey sandwich. They messed up my whole order they gave me hard/toasted bread they gave me two strands of spinach. Like come on Is it extra to put on vegetables on the sandwich it’s ridiculous. I definitely should’ve looked at the reviews before I ordered from the subway, but I didn’t think a subway could be so bad like everybody needs to be FIRED. The whole team needs to be FIRED and they need to go under new management either that or close the subway because if you want a simple healthy, nice sandwich with good customer service this is definitely not the subway to go to. I had to Uber after calling to complain about the sandwich and being disrespected over the phone to explain to her that they MESSED UP my sandwich I spoke to Maria. I don’t know if she’s the manager. She is the rudest lady in the building very disrespectful and I explained to her that this is costing me money and time and I would have to pay to come back up there to get my sandwich made correctly since they made it incorrectly and she says OK. Well you better get here before 3 o’clock because if not, you’re gonna have to wait until Tomorrow! how dare you lady how dare you Who trained you how to be a manager who trained you how to give respect like it’s not there and then when I get there and give her back the sandwich that was just terrible that nobody in this world would eat she has the audacity to go through and open the sandwich and look through to see if anything was missing if it was wrong inspected it wasting my time like Lady, I wouldn’t waste my time and money coming back up here if the sandwich was right and at the end of the day I’m not eating that hard sandwich that didn’t have what I asked for and I’m having to come back up here to deal with this. This place is terrible don’t waste Your time Money or raise your blood pressure because those are all of the things that this place is going to do and I am going to definitely escalate this to corporate Subway because apparently corporate subway doesn’t understand how terrible this subway is and it’s ruining their business and their name as a brand!!!!!!