Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Irving Subway® Restaurant at 1416 N Story Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.
Cleanliness
Many customers expressed concerns about the cleanliness of the restaurant, citing dirty tables and unsanitary practices by staff.
Order Accuracy
Several customers reported issues with incorrect orders, missing items, and delays in service, particularly with online orders.
Staff Performance
While some staff members received praise for their friendliness and service, many reviews pointed out that the overall staff performance was inconsistent, with some employees displaying a lack of professionalism.
Food Quality
Feedback on food quality was mixed, with some customers enjoying their meals while others complained about stale bread and poorly made sandwiches.
WP
Wichito SV Parodias
Feb 22, 2026
1.0
Malisima experiencia una mujer pelo wero no me quiso atender con amabilidad deberian de correr a esas personas asi no tienen ética solo por hablar español me empezó a tratar mal y ella es latina también
BB
Be Better
Feb 10, 2026
1.0
I went in last night as a substitute location because they had the meatballs that the other location we always go to ran out of. The employee acted like she did not want to get up, she looked tired. When getting our food together, she was very sloppy with it even cutting and bread in half. When my daughter asked for some extra tuna She gave her too much, when she asked for avocado, she slapped it on there. She made my sandwich. You just threw it on there and piled it on instead of making it nice. I guess we all have bad days, still do your job. My daughter was NOT happy and told me that she never ever wants to go back to that location again….we won’t be. We will never go back there, EVER!!!!
MW
Maury Welsh
Feb 4, 2026
5.0
Was on my way home around 10:30 when my tastebuds said "Hey! We should have Subway!" Store Manager greated me when I came in. He made my sandwiches just the way I asked and even took the extra step to put a label on the extra sandwich I got for my dogs. Nice touch. I had forgotten how yummy a Subway sandwich could be. The Chios and cookies were also a nice addition to my meal.
LN
Lola Negrette
Jan 20, 2026
1.0
Vine a las 10:10 y me dijeron de mala manera que no me iban a atender porque ya el señor se quería ir a su casa y me hicieron salirme y me cerraron la puerta en la cara
DR
David Rodriguez
Jan 18, 2026
1.0
I only give her one star because the person who is on January 18 at 9:16 got mistreatment from her because I asked for an online order in the application, I arrived at the place and there was no one to attend, then the person appears, I ask her for my order and she tells me just coming in when I had asked for it for a while, but well, when attending to the person behind me, she did not make my order until later, it is very unpleasant to go through this situation, really the administration. Should I look for better workers?
The Subway restaurant is located at 1416 N Story Rd, Dallas, Irving, TX 75061, United States.
What are the opening hours of the Subway at 1416 N Story Rd?
This Subway restaurant is open every day from 9:00 AM to 11:00 PM.
Does this Subway offer options for pickup and delivery?
Yes, the Subway at this location offers in-store pickup, curbside pickup, and delivery services.
What meals are served at this Subway location?
Breakfast, lunch, and dinner are served at this Subway restaurant.
Can customers dine in at this Subway or is it only takeout?
Customers can dine in, as well as take out, at this Subway location. It also has a drive-thru service.
Does the Subway restaurant provide catering services?
Yes, catering services are available at this Subway restaurant to help with your event needs.
How can I view the menu and place an order online for this Subway?
You can view the menu and place orders online or via the app at: https://subway.com/en-us/restaurant/13279-0/menu/?utm_source=yext-other&utm_medium=local&utm_term=acq&utm_content=13279&utm_campaign=evergreen-2020
What are some nearby places where I can shop or get mobile phone services near this Subway?
Nearby you will find Wireless and Beyond - N Story, Cricket Wireless, and RadioShack, all offering mobile phone products and services.
What dining options are available near this Subway restaurant if I want to explore other cuisines?
Nearby dining options include Little Caesars Pizza, Blimpie, Tava Tacos, Mr. Wong's Chicken & Rice, and Santa Ana Mexican Restaurant offering a variety of pizza, sandwiches, tacos, Chinese, and Mexican cuisine.
Are there any convenient services near Subway for fuel and other quick needs?
Yes, nearby there is a Shell gas station offering fuel, convenience store items, and oil change services, as well as Irving Fire Station #2 which also has a gas station.
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