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Subway

3.4
(310 reviews)

Business Details

1416 N Story Rd, Irving, TX
75061, United States
(972) 313-0553
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Irving Subway® Restaurant at 1416 N Story Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
1416 N Story Rd, Irving, TX
75061, United States

Hours

Reviews

3.4
310 reviews
5 stars
136
4 stars
44
3 stars
32
2 stars
16
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.

Cleanliness

Many customers expressed concerns about the cleanliness of the restaurant, citing dirty tables and unsanitary practices by staff.

Order Accuracy

Several customers reported issues with incorrect orders, missing items, and delays in service, particularly with online orders.

Staff Performance

While some staff members received praise for their friendliness and service, many reviews pointed out that the overall staff performance was inconsistent, with some employees displaying a lack of professionalism.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others complained about stale bread and poorly made sandwiches.
  • WP
    Wichito SV Parodias
    Feb 22, 2026
    1.0
    Malisima experiencia una mujer pelo wero no me quiso atender con amabilidad deberian de correr a esas personas asi no tienen ética solo por hablar español me empezó a tratar mal y ella es latina también
  • BB
    Be Better
    Feb 10, 2026
    1.0
    I went in last night as a substitute location because they had the meatballs that the other location we always go to ran out of. The employee acted like she did not want to get up, she looked tired. When getting our food together, she was very sloppy with it even cutting and bread in half. When my daughter asked for some extra tuna She gave her too much, when she asked for avocado, she slapped it on there. She made my sandwich. You just threw it on there and piled it on instead of making it nice. I guess we all have bad days, still do your job. My daughter was NOT happy and told me that she never ever wants to go back to that location again….we won’t be. We will never go back there, EVER!!!!
  • MW
    Maury Welsh
    Feb 4, 2026
    5.0
    Was on my way home around 10:30 when my tastebuds said "Hey! We should have Subway!" Store Manager greated me when I came in. He made my sandwiches just the way I asked and even took the extra step to put a label on the extra sandwich I got for my dogs. Nice touch. I had forgotten how yummy a Subway sandwich could be. The Chios and cookies were also a nice addition to my meal.
  • LN
    Lola Negrette
    Jan 20, 2026
    1.0
    Vine a las 10:10 y me dijeron de mala manera que no me iban a atender porque ya el señor se quería ir a su casa y me hicieron salirme y me cerraron la puerta en la cara
  • DR
    David Rodriguez
    Jan 18, 2026
    1.0
    I only give her one star because the person who is on January 18 at 9:16 got mistreatment from her because I asked for an online order in the application, I arrived at the place and there was no one to attend, then the person appears, I ask her for my order and she tells me just coming in when I had asked for it for a while, but well, when attending to the person behind me, she did not make my order until later, it is very unpleasant to go through this situation, really the administration. Should I look for better workers?

Frequently Asked Questions About Subway

Where is this Subway restaurant located?

The Subway restaurant is located at 1416 N Story Rd, Dallas, Irving, TX 75061, United States.

What are the opening hours of the Subway at 1416 N Story Rd?

This Subway restaurant is open every day from 9:00 AM to 11:00 PM.

Brand Certified Facts from Subway

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Certified March 01, 2026Yext Knowledge Graph
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