Subway

3.3
313 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Irving Subway® Restaurant at 3601 Regent Blvd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
3601 Regent Blvd, Irving, TX
75063, United States

Hours

Reviews

3.3
313 reviews
5 stars
114
4 stars
62
3 stars
32
2 stars
23
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, particularly from older female staff members who were described as rude and unhelpful.

Cleanliness

Many customers reported unsanitary conditions, including dirty tables and floors, and some even mentioned health hazards like mice.

Food Quality

Several customers expressed disappointment with the food quality, citing issues like stale bread, incorrect orders, and finding hair in their sandwiches.

Staffing Issues

Reviews indicated that the location is often understaffed, leading to long wait times and poor service.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and enjoyed the food, indicating that experiences can vary.
  • LL
    lumanog84
    4 days ago
    1.0
    The older Hispanic lady working there in the morning was incredibly rude. I ordered the Meal of the Day Chicken Bacon Ranch for Thursday, and she proceeded to shake her head and say no it already changed that’s not the meal anymore. I pointed to the glass in front of me that said it was Thursday’s meal, and looked at two signs directly above her indicating that. She argued that no it’s not correct anymore they need to change it, that she doesn’t know why the manager didn’t change it it’s their fault, and went to pull down the glass window to remove the sticker. Then she was pointing at each of the days, paused when she likely realized she was wrong, and then stopped pulling the sticker off and just told me - ok I’ll make it for you anyway. I asked what the meal today was then, and she said no I’ll make it. 😆. At that point I wasn’t sure whether to laugh or be upset at her rudeness. After sticking my sandwich in the oven she then started ringing me up which I thought was odd, because she had no idea what else I wanted at that point. She just said my total and handed me a drink and said “this is the size you can get today” without asking anything else. Anyway, I paid at that point and then she called me back over for my toppings to finish my sandwich. Unfortunately I couldn’t add anything else, and she just handed me my sandwich with no receipt. I then stopped her to ask for 2 cookies instead of chips and she got upset and said I need to tell her that before she rings me up now she needs to update her system, and said fine you can have them. Very strange. Walked out and at that point didn’t bother asking for a receipt again, though I did want to call Customer Service. I figured a Google Review would at least make it known how poor the service was. You’re better off going to the other subway a couple miles away. Good luck!
  • MP
    Memphis Parsley
    Dec 1, 2025
    5.0
    They did very good job! Love their sandwiches! Very spacious area. Nice personnel. Huge parking lot! Easy access. Very healthy choice especially after productive work out. It's only one fast food chain restaurant with super healthy and delicious meal!
  • KB
    Kimberly Brandenburg
    Nov 12, 2025
    4.0
    I ordered today's special Meatball sub. I got it back to my office and took a bite and this is so spicy hot I can't eat it. I had to discard it. Whatever you put on meatball sub you may need to stop
  • TW
    Taylor Wimberly
    Nov 6, 2025
    2.0
    Every table is always dirty during lunch.
  • BB
    Bryan Boyle
    Oct 24, 2025
    2.0
    Had a 6", sounds obscene, turkey sandwhich. Haven't eaten in a Subway for a couple of years, focused on weight loss, have reached goal, 70 lb loss. Lost the equivalent of a small person - HOW DID I LET THAT HAPPEN TO MYSELF!! Anyway, been a while. Just wasn't as good as I remember, disappointing. When biting the sandwhich it seemed like there was a really thin piece of cardboard or something in the sandwhich. Checked several times. ?? I just don't know but it was weird. Not as flavorful as used to be, but I also didn't have nearly as much sauce added as used to. So, overall, to be fair, I have changed. The food was a little weird with the invisible cardboard, but it really doesn't fit my desire for healthier food. Sorry, won't be back.

Frequently Asked Questions About Subway

Where is Subway located in Irving, TX?

Subway is located at 3601 Regent Blvd, Suite 195, in The Shops at Regent Cross, Irving, TX 75063.

What are the opening hours for Subway at The Shops at Regent Cross?

Subway is open daily from 9:00 AM to 10:00 PM.