Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Irving, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 900 W. John Carpenter Frwy for the ultimate SONIC experience!
Location
Hours
Reviews
3.5
662 reviews
5 stars
254
4 stars
135
3 stars
80
2 stars
53
1 star
140
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and unhelpful management.
Order Accuracy
Many customers experienced issues with incorrect orders and inadequate responses to complaints, leading to frustration.
Food Quality
While some customers praised the food as hot and fresh, others reported cold or poorly prepared items, indicating inconsistency.
Staffing Issues
Several reviews pointed out that the location is often understaffed, contributing to long wait times and poor service.
Cleanliness
Multiple customers noted unpleasant odors and cleanliness issues within the restaurant, detracting from their overall experience.
- JMJadyn MooreJan 4, 20261.0Ordered a medium Oreo blast. Only ice cream with a few Oreos on top.. Was DISAPPOINTING
- PTPhong TranDec 3, 20251.0I ordered a $1.00 chili cheese coney at around 9:00pm, for one of their Thursday specials through their mobile app. After arriving to pick up my food at the promised time, I waited an extra 10 minutes for it. The restaurant was completely empty without a car in sight, but I believe staffing was an issue since there was only two people working. Don't think I'll ever come back to this Sonic, even when they have promotions. Editing my review here due to Sonic's response, which is almost as bad as the service that I had. I'll never return to this location, much less contact them to share the feedback. I'm sharing the feedback here. Sonic should take my feedback and address it, which is what you get paid to do, instead of putting the onus on your customers.
- SAShari AltizerNov 7, 20254.0Ordered a drink and they got it wrong. Need to hire additional help!
- IGIrving GreenSep 20, 20251.0Horrible customer service. We ordered ahead and still waited 20 minutes in the drive-thru line. After 20 minutes I decided to cut our losses and cancel our order for a refund for which I was not able to in the app. I had to go inside and ask how to do so only for the employees AND night shift manager Megan to say they had no idea how to give me my refund. Megan gave me a ton of attitude and finally had to call in their store manager Charles to give me my refund which I thought to be ridiculous and wasted even more of our time. Why have a manager when they are completely useless? A pretty terrible experience specially with a crying newborn and being hungry. A 5 minute trip turned into a 1 hour trip is never a good sign. The worst part, I was there for an hour and not once was I offered anything for my trouble and the store manager didn’t even care to know the details when he cashed. He just processed my refund and that was that. Anyways, never going back even though their food is great when we actually do get it.
- CTCharice ThomanSep 19, 20255.0My food was HOT, baby!! I mean HOT, HOT! 🔥 Service was very friendly and professional! This was my first time to try this locationanf I *most definitely * will be a repeat customer!