Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 2335 W Shady Grove Rd in Irving, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Customers reported mixed experiences with service, highlighting both friendly staff and significant issues with order accuracy and responsiveness.
Food Quality
Feedback on food quality was inconsistent, with some praising the freshness and taste, while others complained about cold, poorly made pizzas.
Delivery Issues
Many reviews noted problems with delivery times, including late deliveries and cold food upon arrival.
Customer Complaints
Several customers expressed dissatisfaction with how complaints were handled, citing poor customer service and unprofessional behavior from staff.
JJ
Jessica Johnson
3 days ago
1.0
This place is horrible I watched the cooks in the evening rub thier noses and scratch thier private parts with thier hands then make a pizza without washing them the manager is a joke she plays around with the employees to which are young adults and kids and she laughs about customers getting thier order wrong she is very unprofessional and rude. And 1 of the cashiers smelled like weed and was moving around too much looking out the window as if she was on drugs it was unsettling. After watching all of this i left and got food elsewhere I will not be coming back to this weird place again at least not in the evening.
CC
Crissi
Oct 15, 2025
5.0
I want to recognize this location for being the fastest to ever reach my door. Mikaela is there most evenings, and will ensure you have the best experience possible. She is wonderful. Please give her the recognition she so deserves! Thanks Mikaela.
EF
Erasmo Faz
Oct 12, 2025
5.0
Exeelente
DD
Donna DeQuire-Rios
Oct 5, 2025
5.0
Michael at the drive-thru window was outstanding
RJ
Robin James
Oct 3, 2025
1.0
This is the second time in a while I have ordered from this location trying to give them another chance because they are only 3 mins from me....and it was a MISTAKE the so called NY Giant pizza was disgusting like it was made with cardboard dough from where I don't know. It was not hot, had absolutely no flavor and I'm not even sure the cheese was real. The good news is the young lady to whom I made my complaint gave me the option to remake, credit or refund. I chose refund. The last time this happened I chose a credit...no more. I do want to say the person who delivered what was supposed to be my pizza was so sweet and kind I enjoyed interacting with this delivery driver.