Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 2335 W Shady Grove Rd in Irving, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Customer experiences with service quality are mixed, with some praising the staff's friendliness and responsiveness, while others report poor service, long wait times, and unprofessional behavior.
Food Quality
Feedback on food quality is inconsistent; while some customers enjoy the pizza and find it fresh, others complain about cold, poorly made, or unsanitary food.
Delivery Issues
Many customers express frustration with delivery times, often reporting delays and incorrect orders, leading to dissatisfaction with the overall delivery service.
Cleanliness Concerns
Several reviews highlight serious cleanliness issues in the kitchen and food preparation areas, raising concerns about food safety and hygiene.
NF
Nelson Hernández flores
Feb 3, 2026
5.0
Good service
EW
Elizabeth White
Feb 2, 2026
1.0
Very poor service not even busy told me my order was ready @ 9:03 got there to pick it up had to wait another 10 mins and they were all just standing around!!!
SM
Sean Mansfield
Jan 15, 2026
5.0
Management aKA McKayla and her staff are awesome. I never judge an organization by how you fall but how you bounce back. If you have a justifiable issue and give this team a chance to make it right they will. thanks for delivering pun intended😂
JJ
Jessica Johnson
Jan 9, 2026
1.0
This place is horrible I watched the cooks in the evening rub thier noses and scratch thier private parts with thier hands then make a pizza without washing them the manager is a joke she plays around with the employees to which are young adults and kids and she laughs about customers getting thier order wrong she is very unprofessional and rude. And 1 of the cashiers smelled like weed and was moving around too much looking out the window as if she was on drugs it was unsettling. After watching all of this i left and got food elsewhere I will not be coming back to this weird place again at least not in the evening.
CC
Crissi
Oct 15, 2025
5.0
I want to recognize this location for being the fastest to ever reach my door. Mikaela is there most evenings, and will ensure you have the best experience possible. She is wonderful. Please give her the recognition she so deserves! Thanks Mikaela.