At Papa Johns Pizza in Irving, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Irving pizza for any occasion. Call us for pizza delivery in Irving or stop by 2201 N Story Rd for carryout to order the best pizza in Irving, along with breadsticks, wings, and more!
Numerous reviews highlighted extremely poor customer service, with reports of rude staff, long wait times, and unresponsive management.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and delays in receiving their food.
Food Quality
While some customers praised the taste of the pizza, others reported receiving cold or poorly made food, leading to dissatisfaction.
Cleanliness and Atmosphere
Several reviews mentioned unsanitary conditions and a chaotic atmosphere in the store, impacting the overall dining experience.
Staff Behavior
Multiple reviews noted unprofessional behavior from staff, including rudeness and lack of attention to customers.
BB
Bharath barigala
Feb 18, 2026
1.0
Very worst customer service there is a black lady standing I have gone through through the store at 12:12 to pick the order very ridiculous she is busy with her phone very odd behavior why does papa Johns’s keep this employees very worst
BB
Berry
Jan 30, 2026
1.0
The cheese is absolutely deliriously disgusting I absolutely hate the cheese. Please get some better cheese other then the wings with the ranch is the only 5 to go.
LA
Luis Aguilar
Jan 7, 2026
5.0
This is my wife's favorite pizza brand, however even though the food is good the service and atmosphere we have experienced at this location do not match the food. Hope this provides alittle clarity. Would rather order for delivery instead of going into store.
NA
Nazim Alsalami
Jan 6, 2026
1.0
I don’t like it they didn’t put a good amount of toppings there was just a little in the middle and that’s it
AA
ANDREX
Jan 3, 2026
1.0
Puedes duraras de 30 minutos esperando tu orden y nadie te atiende te ignoran como si no estuvieras en la tienda en el momento que estube se fueron dos clientes se fueron ya que no los atendieron.