At Papa Johns Pizza in Irving, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Irving pizza for any occasion. Call us for pizza delivery in Irving or stop by 2201 N Story Rd for carryout to order the best pizza in Irving, along with breadsticks, wings, and more!
Numerous reviews highlighted poor customer service experiences, including rude staff, unresponsive management, and issues with order handling.
Order Accuracy
Many customers reported receiving incorrect orders or missing items, leading to dissatisfaction.
Delivery Issues
Several reviews mentioned late deliveries, canceled orders, and lack of communication regarding order status.
Food Quality
While some customers praised the taste of the pizza, others reported receiving cold or poorly prepared food.
Staff Behavior
There were multiple complaints about staff being unprofessional, including instances of rudeness and lack of attention to customers.
RE
R Eloufir
4 days ago
1.0
I walked in, waited in line for about 15 minutes, then walked out.
LA
Luis Aguilar
5 days ago
5.0
This is my wife's favorite pizza brand, however even though the food is good the service and atmosphere we have experienced at this location do not match the food. Hope this provides alittle clarity. Would rather order for delivery instead of going into store.
NA
Nazim Alsalami
6 days ago
1.0
I don’t like it they didn’t put a good amount of toppings there was just a little in the middle and that’s it
AA
ANDREX
Jan 3, 2026
1.0
Puedes duraras de 30 minutos esperando tu orden y nadie te atiende te ignoran como si no estuvieras en la tienda en el momento que estube se fueron dos clientes se fueron ya que no los atendieron.
RS
Robert Ottaviano Sr.
Dec 19, 2025
1.0
Ordered at 11:45 a.m. for 5:15 p.m. delivery was an hour late, pizza was ice cold and order was wrong.. highly disappointed and pissed off. They cannot even answer their phone... 3 hous trying to call...