McDonald's

3.4
1598 reviews
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Business Details

4959 N O'Connor Road, Irving, TX
75038, United States
(972) 717-3141
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4959 N O'Connor Road, Irving, TX
75038, United States

Hours

Reviews

3.4
1,598 reviews
5 stars
587
4 stars
285
3 stars
232
2 stars
137
1 star
357

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported poor service, including rude staff and frequent order mistakes.

Food Quality

Several reviews highlighted issues with food quality, including cold and improperly prepared items.

Cleanliness

Some customers noted that the restaurant was clean, while others reported unsanitary conditions, particularly in the bathrooms.

Management

Feedback on management was mixed; some praised individual managers for their service, while others criticized overall management and staff training.

Speed of Service

While some customers experienced fast service, many others reported long wait times and inefficiencies, particularly with mobile orders.
  • DM
    Dawn n Jeff Mize
    2 days ago
    3.0
    There is no children’s play area here. It is a small restaurant, with not much room for large groups at all. This is a fully automated McDonalds. Order at kiosk. No drink dispensers. A guy carried out our tray, never spoke to us. Not customer service oriented at all. If you like non-contact, this is your place. I prefer getting my own drink and being greeted by a human.
  • EM
    Evan McKee
    Nov 16, 2025
    1.0
    Was parked for 22 minutes waiting on 2 combos, had enough time to walk inside and discover they don’t even drink machines, worthless
  • HA
    Hussain Abbasi
    Nov 5, 2025
    5.0
    Jason is a gem! Fast, friendly, and spot-on with my order during a busy rush. His genuine smile and attention to detail made my visit awesome. McDonald's needs more Jasons!
  • TB
    Teosha Blaylock
    Oct 31, 2025
    3.0
    Check your order before you leave. We come here every week after swim class and nine times out of ten something is missing (usually the apples from the kids meal or the fries from the main entree). Also, be prepared to wait awhile in the drive through even though there are two lanes. My kid likes it though 🤷🏾‍♀️.
  • AG
    Arkhambatknight The goat
    Oct 22, 2025
    5.0
    A flawless 5-star experience from start to finish! This was my very first visit to this McDonald's, and the staff truly went above and beyond. They were incredibly welcoming, even checking in on us because they recognized we were new. The ultimate cherry on top? The ice cream machine was working, and we were able to enjoy a delicious milkshake! The food was served hot and was excellent, and the manager personally made rounds to ensure every customer was satisfied. Highly recommend this location!
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Frequently Asked Questions About McDonald's

What are the general opening hours for this McDonald's location in Irving, TX?

This McDonald's is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's offer delivery service, and what are the delivery hours?

Yes, delivery is available. Delivery hours are Monday 12:10 AM to 11:45 PM, Tuesday to Thursday 5:00 AM to 11:45 PM, Friday and Saturday 5:00 AM to 12:30 AM, and Sunday 5:00 AM to 11:30 PM.