McDonald's

3.4
1613 reviews
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Business Details

4959 N O'Connor Road, Irving, TX
75038, United States
(972) 717-3141
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4959 N O'Connor Road, Irving, TX
75038, United States

Hours

Reviews

3.4
1,613 reviews
5 stars
593
4 stars
287
3 stars
233
2 stars
138
1 star
362

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, such as cold or poorly prepared items, and frequent mistakes with orders.

Staff Training

There were numerous comments suggesting a need for better staff training, particularly in customer service and order accuracy.

Cleanliness

Some customers noted that the restaurant was clean, while others reported unsanitary conditions, particularly in the restrooms.

Positive Experiences

Despite the negative feedback, there were several positive mentions of friendly staff and good service from specific employees.
  • D2
    DreamHouse 2020
    6 days ago
    5.0
    Very well run establishment and comfortable environment to eat your food. Clean and very mannerable employees
  • MM
    Macy
    Dec 26, 2025
    1.0
    Ordered ahead in the app as I frequently do. Went through the drive thru. Waited over 10 minutes for the food. Seriously! I timed it. Asked for a cup of ice water 4 different times and still never got it. They FINALLY brought the food to the window after MANY other cars went around us and the food was not hot and gross. I love the McRib but this one was flavorless and had little to no sauce. The nuggets were over cooked and the fries soggy. Very disappointed with the food and service. Never even apologized for the long wait. What is the point of ordering ahead? Won't be going back to the location.
  • 3U
    3d4Baby Ultrasound
    Dec 19, 2025
    5.0
    I mentioned to the manager how different the store is versus a year ago. I noticed smiling happy staff that gave extra attention to customers. Store was very clean and welcoming. The manager mentioned had been there 6 months. We congratulated him and his staff for such a big difference in experience. Even the wrapping and boxing for burgers and Big Macs looked carefully prepared with perfect perportion. Great caring staff make great stores and great food. It trickles down. Congrats on now being one of the best McDonald's out there. What a turn around. I hope owners keep the focus on staff as they are doing now. We will be back now.
  • PK
    Pavan Kalyan
    Dec 19, 2025
    1.0
    They just made us to wait for 40 min beside the window no action no proper response
  • RD
    Rachel Dillin
    Dec 11, 2025
    5.0
    Great drive through experience. Got the Grinch meal, and the Grinch salt is so good. Plus, the socks are nicer than I expected. The service was good, especially considering they had high traffic due to the new meal.
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Frequently Asked Questions About McDonald's

What are the general opening hours for this McDonald's location in Irving, TX?

This McDonald's is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's offer delivery service, and what are the delivery hours?

Yes, delivery is available. Delivery hours are Monday 12:10 AM to 11:45 PM, Tuesday to Thursday 5:00 AM to 11:45 PM, Friday and Saturday 5:00 AM to 12:30 AM, and Sunday 5:00 AM to 11:30 PM.