Brand Certified
McDonald's
3.6(2105 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
2410 N Story Rd, Irving, TX
75062, United States
Certified by McDonald's • Mar 01, 2026
(972) 252-8508
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.6
2,105 reviews
5 stars
877
4 stars
390
3 stars
291
2 stars
135
1 star
412
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rudeness, unhelpfulness, and staff not taking responsibility for mistakes.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and staff not rectifying mistakes.
Food Quality
Several reviews mentioned food being served cold or not fresh, with some customers reporting spoiled food.
Wait Times
Customers frequently complained about long wait times in both drive-thru and dine-in, often exacerbated by understaffing.
Mixed Experiences
While some customers praised the service and food quality, the overall sentiment leaned towards dissatisfaction, indicating inconsistency in service.
- ARAnahi Ramos5 days ago1.0I had to write this review after calling several times and finally after the 4th call, I spoke to the manager named Yanira and worsened the situation. HORRIBLE CUSTOMER SERVICE!!!!!! I was calling to let them know the chicken nuggets were old and cold. I wasn’t even upset, my son had just gotten off work so I told him to pass by since I’m already in bed, tired from a long day/night. I sent him the pictures of food to show them. I told her he was about to go through drive thru and show her. I even said I could send a pic of receipt…she sarcastically said “hmmmmm” like yea sure. She literally said “if you don’t bring the food, I can’t give it to you”, I said ma’am I’m in bed and if you see the pictures, you wouldn’t even eat them either. I told her I would then proceed to throw them out and write a review and she said “okay bye”. I didn’t even get an apology for giving us the food like that. UPDATE : my kid actually came home with the 10nuggets , she gave them to him. She knew too. Unfortunately it was too late, I’m leaving this review because it’s not just about getting the food back… customer service was horrible!
- ASAlysa SFeb 1, 20265.0We went right after the ice started melting. Those fries and chicken nuggets were so fresh, it was like stepping back in time to 1994. And the staff only charged us 15 cents per mac sauce container!! Obviously we got 6 to eat with everything. Most accurate order we received to date, but the freshness of the food is really what sold us on this location.
- JFjennifer floresJan 29, 20261.0very rude
- ABABS (boo-jan)Jan 28, 20265.0Love it
- MEMaquinas EquipoJan 14, 20264.0Stopped by for a burger extremely busy but wasn't a long wait.
Frequently Asked Questions About McDonald's
What are the McDonald's operating hours at 2410 N Story Rd, Irving, TX?
McDonald's at 2410 N Story Rd, Irving, TX is open 24 hours every day of the week.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's location offers 24/7 drive-thru service.
Can I order food for delivery from McDonald's at this location?
Yes, McDonald's offers delivery service 24/7 with options for same-day and no-contact delivery.
What payment methods are accepted at McDonald's on N Story Rd?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Are there mobile apps available for ordering from this McDonald's?
Yes, you can order using the McDonald's App available on iOS and Android devices.
What are some nearby dining options to McDonald's on N Story Rd for variety?
Nearby dining options include Pizza Inn, Burger Island, Schlotzsky's, Vila Brazil, Golden Chick, Ginghis Donuts & Lunch, and Papa Johns Pizza.
Are there automotive services near McDonald's at 2410 N Story Rd?
Yes, several automotive services are nearby including AP Auto Tech, Metro, Maaco Collision Repair & Auto Painting, and Maaco Auto Body Shop and Painting.
Is there public transportation close to McDonald's at this location?
While specific transit stations are not listed, customers can visit nearby places like Metro by T-Mobile which is close to McDonald's and may provide transit information or mobile services to assist in planning their visit.
What other services are available near McDonald's if I need a haircut or beauty supplies?
Nearby services include Sophisticuts barber and nail salon, Top Line Nails beauty salon, and Sally Beauty supply store.
Does McDonald's offer any rewards or promotions for frequent customers?
Yes, McDonald's offers MyMcDonald's Rewards where customers can earn points for free food.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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