McDonald's

3.6
2261 reviews
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Business Details

2410 N Story Rd, Irving, TX
75062, United States
(972) 252-8508
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2410 N Story Rd, Irving, TX
75062, United States

Hours

Reviews

3.6
2,261 reviews
5 stars
964
4 stars
423
3 stars
310
2 stars
142
1 star
422

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times, particularly in the drive-thru.

Order Accuracy

Numerous reviews highlighted issues with incorrect or incomplete orders, leading to customer frustration.

Food Quality

Mixed feedback on food quality; some customers enjoyed fresh items while others received cold or spoiled food.

Cleanliness

Some customers noted that the restaurant was clean, while others reported unsanitary conditions, particularly in the restrooms.

Staff Friendliness

While some customers praised friendly staff, many others experienced unhelpful or indifferent service.
  • CP
    Carlos Pena
    Nov 16, 2025
    1.0
    Bad customer service , rude
  • MJ
    Maria Juarez
    Nov 12, 2025
    1.0
    Hoy espere demasiado por el autoservicio y luego no tenían lista mi orden y espere más tiempo.
  • MN
    Monya Nenoj
    Nov 10, 2025
    5.0
    Иногда не все тебе приносят и тебе нужно постоянно подходит и говорить что не донесли
  • DM
    Daniella Millan
    Nov 2, 2025
    1.0
    I was waiting in a long line for a long time in the drive-thru, and when it was finally my turn, I was directed to the first window to pay. The girl at the window was just standing there laughing, so I thought maybe I had to go to the next window. When I got there, I explained what had happened to the staff, and they started asking me for a receipt, implying that I was trying to take the food without paying. I told them that nobody had charged me and that I wanted to pay, but no one was helping me at the previous window. Then they told me to go back and get in line again. I’m not trying to steal anything. I was going to pay for my food. If there’s an issue with their system, it wouldn’t hurt to simply open the window and let the customer know what’s going on instead of just standing there laughing.
  • EB
    Elisei Boimistruk
    Oct 5, 2025
    1.0
    The most disgusting McDonald’s ever. At the McDrive there are two order stations, and people line up in two queues. One queue moves much faster, while in the other people wait for a very long time and then just leave. When I pulled up, I waited there for 15 minutes and realized that the second station simply wasn’t working. When I drove up and walked to the window, I asked them why they had two stations if only one was working. They told me they didn’t have enough staff. I said they could at least close the second station, because people are standing there for an hour, or take turns serving both queues. The employee just shrugged. In the end, I waited for 40 minutes and left without my order — and there was still a huge line of cars behind me waiting in that same lane, while none of the staff seemed to be planning to work on that side.
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Frequently Asked Questions About McDonald's

What are the McDonald's operating hours at 2410 N Story Rd, Irving, TX?

McDonald's at 2410 N Story Rd, Irving, TX is open 24 hours every day of the week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location offers 24/7 drive-thru service.