McDonald's

3.6
2271 reviews
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Business Details

2410 N Story Rd, Irving, TX
75062, United States
(972) 252-8508
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2410 N Story Rd, Irving, TX
75062, United States

Hours

Reviews

3.6
2,271 reviews
5 stars
972
4 stars
424
3 stars
310
2 stars
142
1 star
423

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and lack of assistance.

Order Accuracy

Many customers reported issues with incomplete or incorrect orders, leading to frustration and dissatisfaction.

Speed of Service

Several reviews mentioned long wait times in both drive-thru and dine-in, with some customers waiting excessively for their orders.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others reported issues like cold or spoiled food.

Cleanliness

Some customers noted cleanliness issues, particularly in restrooms and dining areas.
  • JM
    Jeanfranco Marron
    Dec 14, 2025
    1.0
    Pedí este mcflurry y me lo sirvieron mal hecho le pedí al chico que si podía servirlo bien y me dijo que no!!
  • NC
    Nari Co
    Dec 12, 2025
    1.0
    Ordered some chiken strips and there were 3 hairs on the box what the hell thats disgusting hair was light so definitely not mine
  • AD
    Ashley Dot
    Nov 25, 2025
    1.0
    The cashier got the order wrong, and didn't want to rectify the mistake she made. We specifically asked if the special mcchicken meal included the chicken nuggets, and she said yes, and then put another kind of mcchicken meal without the chicken nuggets. The cashier stated that she never mentioned that it was included. Never coming back as they couldn't own up to their mistakes or apologize.
  • MJ
    Maria Juarez
    Nov 12, 2025
    1.0
    Hoy espere demasiado por el autoservicio y luego no tenían lista mi orden y espere más tiempo.
  • DM
    Daniella Millan
    Nov 2, 2025
    1.0
    I was waiting in a long line for a long time in the drive-thru, and when it was finally my turn, I was directed to the first window to pay. The girl at the window was just standing there laughing, so I thought maybe I had to go to the next window. When I got there, I explained what had happened to the staff, and they started asking me for a receipt, implying that I was trying to take the food without paying. I told them that nobody had charged me and that I wanted to pay, but no one was helping me at the previous window. Then they told me to go back and get in line again. I’m not trying to steal anything. I was going to pay for my food. If there’s an issue with their system, it wouldn’t hurt to simply open the window and let the customer know what’s going on instead of just standing there laughing.
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Frequently Asked Questions About McDonald's

What are the McDonald's operating hours at 2410 N Story Rd, Irving, TX?

McDonald's at 2410 N Story Rd, Irving, TX is open 24 hours every day of the week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location offers 24/7 drive-thru service.